2008 MERCURY MARINER HYBRID Complaints

HCU MODULE FAILURE AT 60,000 MILES. THIS FAILURE IS MENTIONED INTSB 05-8-5 & IN NHTSA ID# 10017553 THIS SEEMS TO BE A RECURRING PROBLEM IN MANY FORD ESCAPE/ MERCURY MARINER HYBRIDS GOING BACK TO 2005. MY DEALER ESTIMATED THE COST TO BE ALMOST $6000. THIS IS VERY DISTURBING, ESPECIALLY SINCE THIS VEHICLE HAS BEEN WELL MAINTAINED SINCE PURCHASED IN 2009. IS FORD GOING INVESTIGATE THIS PROBLEM? CAN YOU DO ANYTHING TO HELP WITH THE FINANCIAL BURDEN PLACED ON AN OWNER OF ONE OF YOUR VEHICLES? WE HAVE PURCHASED A NUMBER OF FORD PRODUCTS OVER THE YEARS & FEEL THAT CUSTOMER LOYALTY SHOULD BE CONSIDERED. I HAVE LOST FAITH IN FORD SINCE THIS HAS OCCURRED. I HAVE DECIDED TO NOTIFY YOU OF THIS SITUATION SINCE THIS REPAIR COST IS OUT OF THE QUESTION. THANK YOU FOR YOUR CONSIDERATION IN THIS MATTER.

ABS WARNING LIGHT, REGEN BRAKE SYSTEM DISABLED WARNING LIGHT BRAKE SYSTEM NOT WORKING PROPERLY, HARD TO STOP VEHICLE

ABS WARNING LIGHT COMES ON AND CHECK BRAKE SYSTEM MESSAGE COMES ON AT ANYTIME WHILE DRIVING ON SITTING STILL. LOSE BRAKING POWER, CAUSING DRIVER TO PUSH BRAKE VERY HARD TO STOP AND BRAKE PEDAL SOMETIMES GOES TO THE FLOOR AND YOU HAVE TO USE EMERGENCY BRAKE TO STOP. DEALER COULDN'T LOOK AT THE CAR FOR THREE WEEKS SAID ITS OKAY TO DRIVE IN "MANUAL MODE", HOWEVER MANUAL MODE ONLY USES REAR BRAKES AND WILL TAKE VEHICLE A LONG DISTANCE TO STOP IN RAINY CONDITIONS.(I WENT THROUGH A BUSY INTERSECTION IN THE RAIN AND ALMOST HAD AN ACCIDENT SO LEFT IT AT THE DEALER). DEALER HAD VEHICLE FOR ALMOST SIX WEEKS, REPLACED THE ABS HUC TWICE, FINALLY CALLED FORD. FORD ADVISED TO REPLACE ALL BRAKE HOSES "DUE TO RESTRICTIONS". DEALERS ARE TELLING OWNERS THEY HAVE TO REPLACE ABS HCU AND PART ALONE COST $4700.00. HOWEVER, FORD KNOWS OF THE PROBLEM AND IS NOT PUTTING OUT A BULLETIN OR RECALL, UNTIL SOMEONE GETS KILLED. OWNERS ARE TRADING THE UNSAFE CAR BECAUSE THE DEALER IS MISDIAGNOSING THE REAL PROBLEM WHICH COST APPROXIMATELY $300.00

THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHILE DRIVING 35 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO STOP THE VEHICLE. THE CONTACT PRESSED BRAKE PADEL TO FLOOR WHILE AVOIDING COLLISION WITH OTHER CARD. THEN PLACED THE VEHICLE INTO PARK TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ABS CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER STATED THAT THE ABS MODULE CONTROL THE HYDRAULIC SYSTEM THAT CONTROL BRAKING. INFORMED TO NOTIFY NHTSA OF THE EXTREME UNSAFE BRAKING CONDITION WHEN ABS MODULE FAILS. THE FAILURE MILEAGE WAS APPROXIMATELY 134,129. FORD MOTOR COMPANY CHARGE $4,000 FOR THE ABS MODULE CONTROL. THEY ARE GOUGING THE AMERICAN CONSUMER WITH EXCESSIVE PRICING WHO WANTS TO DRIVE SAFELY.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHILE DRIVING 72 MPH, THE WARNING IMAGE OF A RED EXCLAMATION POINT INSIDE A TRIANGLE ILLUMINATED AND THE ENGINE STALLED. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACT TURNED OFF AND RESTARTED THE ENGINE AND, AFTER A FEW MINUTES, THE VEHICLE RETURNED TO NORMAL. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AT 866-436-7332 AND STATED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE FAILURE MILEAGE WAS UNKNOWN.

AFTER PRESSING THE BRAKE PEDDLE, THE ABS LIGHT AND RED BRAKE LIGHT COME ON AND THE REGENERATIVE BRAKING AND POWER BRAKES FAIL. IT SEEMS TO HAPPEN ONLY WHEN THE OUTDOOR TEMPERATURE IS OVER 90 DEGREES. ONCE IT HAPPENS, BRAKING REQUIRES A HARD PUSH OF THE BRAKE PEDDLE TO THE FLOOR AND STOPPING TAKES LONGER. IT IS INDEED DANGEROUS. MY RESEARCH SHOWS THAT THIS IS A COMMON AND DANGEROUS PROBLEM. THANKS FOR YOUR TIME, [XXX] *TT *TR

ABS LIGHT AND REGEN BRAKES DISABLED LIGHT HAVE BEEN COMING ON WHILE DRIVING. WHILE THESE LIGHTS ARE ON, BRAKES ARE SQUISHY AND IS HARDER TO STOP CAR. THIS IS HAPPENING MORE FREQUENTLY AND AT VARYING SPEEDS. LIGHTS MAY COME ON WHEN THE CAR IS FIRST STARTED OR WHILE DRIVING AT VARYING SPEEDS.

FAILURE OF THE REGENERATIVE BRAKING SYSTEM DUE TO A DEFECTIVE MASTER CYLINDER AND/OR HYDRAULIC CONTROL UNIT ("HCU"). VERY DANGEROUS. THERE IS NO RECALL ON THIS - WHY? MANY HAVE HAD THE SAME PROBLEM! SEE HTTP://BLOG.YAGELSKI.COM/2010/07/FORD-HYBRID-BRAKE-FAILURE-REVISITED.HTML

TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHILE DRIVING 5 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO STOP THE VEHICLE. THE CONTACT PLACED THE VEHICLE INTO PARK TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE MASTER CYLINDER FAILED AND THE ABS CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BY THE CONTACT. THE MANUFACTURER STATED THAT THEY HAD NEVER HEARD OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 200,000. THE VIN WAS NOT AVAILABLE.

VEHICLE WAS BEING OPERATED AT APPROX 35 MPH WHEN SYSTEM HORN SOUNDED THEN STEERING COLUMN LOCKED UP, CAUSING NEAR MISS ACCIDENT. FORD REFUSES TO ACKNOWLEDGE ANY RECALLS OR REASSESS RECALLL UNDER NHTS CAMPAIGN 14V284000 FOR STEERING WHERE THEIR FIX APPEARS TO BE TO REPROGRAM SOFTWARE. APPEARS THAT THIS WAS A QUICK FIX THAT DIDN'T SOLVE THE PROBLEM