2011 MERCURY MILAN Complaints

The contact owns a 2011 Mercury Milan. The contact stated that while his great-nephew was driving at an unknown speed, the brakes failed. The contact stated that the brake warning light was illuminated. The driver pumped on the brake pedal until the vehicle stopped. The contact took the vehicle to the local dealer, where it was diagnosed with needing the brake master cylinder, hydraulic module, and brake filler cap to be replaced. The vehicle was repaired. The manufacturer had been informed of the failure. The failure mileage was 126,077.

The electric power steering assist is failing. The car is becoming more difficult to steer and makes an intermittent grinding noise when turning the wheels. The problem is most noticeable at low speeds when making turns.

WHILE DRIVING DOWN THE STREET MY POWER STEERING COMPLETELY GAVE OUT AND IT SAYS A WHOLE BUNCH OF STUFF ON THE DASH. I ALMOST WRECKED THE CAR BECAUSE IT VEERED OFF TO THE RIGHT. LUCKILY I WAS ABLE TO PULL OVER AND TOW THE CAR HOME.

TL* THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT STATED WHILE DRIVING 20 MPH, THE STEERING WHEEL CEASED AND MADE IT DIFFICULT TO STEER THE VEHICLE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO PRICE FORD OF TURLOCK (5200 N GOLDEN STATE BLVD, TURLOCK, CA 95382) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING RACK AND PINON NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED SEVERAL TIMES HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 23,000. THE VIN WAS NOT AVAILABLE.

WHILE DRIVING THE VEHICLE A WARNING CAME ON STATING POWER ASSIST FAILURE. CAR HAD MANUAL STEERING ONLY. THE FIRST TIME IT HAPPENED IT WENT AWAY WHEN THE CAR WAS RESTARTED. NO SUCH LUCK THIS TIME, WARNING STAYS ON AND NO POWER STEERING. LUCKILY I WAS ON STRAIGHT ROADS BOTH TIMES. I SEE THERE WAS A RECALL ON THIS BUT THE DEALERSHIP SAYS THERE IS NONE??

DUE TO THE RECALL OF THE STEERING GEAR WE HAD IT REPAIRED OCT 10 2018. THE VEHICLE HAD 94,430 MILES AND QUALIFIED UNDER THE RECALL. THE CAR HAS BEEN DRIVEN 15,311 MILES AND THE SAME PART NEEDS TO BE REPLACED. WHEN I ASKED IF THE PART HAS A WARRANTY I WAS TOLD 1 YR OR 12,000 MILES,SO THE REPAIR WOULD BE 1800.00. I ASKED IF THE SAME REPAIR WAS DONE WHAT KIND OF WARRANTY WOULD THERE BE. 2 YRS OR 50,000 MILES. MY CONCERN IS WHY THE RECALL PART IS ONLY WARRANTED FOR 12,000 AND THE NEW REPAIR WARRANTY IS 50,000. DID FORD INSTALL AN INFERIOR PART ON MY RECALL? THE VERY DANGEROUS RECALL PART THAT WAS PUT ON MY CAR LASTED BARELY OVER 15,000 MILE. I FIND THIS VERY ALARMING TO THINK THAT LIKE I THERE ARE THOUSANDS OF PEOPLE DRIVING AN UNSAFE CAR PUTTING THEMSELVES AND OTHER ON THE ROADS AT RISK OF INJURY OR DEATH! YOU CANNOT STEER THE CAR WHEN THE PART FAULTS.

AS I WAS DRIVING A LOW TRACTION WARNING LIGHT CAME ON AND THEN THE STEERING BECAME IMPOSSIBLE WHILE PULLING INTO MY DRIVEWAY AND WENT THROUGH OUR GRASS LEAVING RUTS IN IT. APPARENTLY ONCE THE POWER STEERING WENT OUT AND A WARNING SIGN CAME ON IN VEHICLE IT NOW WILL NOT GO OFF AND ITS IMPOSSIBLE TO TURN. THERE IS A RECALL ON CERTAIN VIN CARS OF OUR MAKE, YEAR AND MODEL HOWEVER NOT SPECIFICALLY OURS. IT IS OBVIOUS IT IS DUE TO THE SAME FAULTY POWER STEERING COMPUTER THING.

GETTING POWER STEERING ASSIST CODE. WAS ABLE TO TURN CAR OFF AND RESTART AND IT WOULD CLEAR THUS ALLOWING THE STEERING WHEEL TO TURN AS EXPECTED. BUT NOW IT WON'T CLEAR. LUCKY I WAS ABLE TO DRIVE CAR FROM 7-ELEVEN TO WORK WHICH WAS NOT TOO FAR FROM MY JOB. WHEN LOOKING UP ISSUE ON LINE I CAME ACROSS RECALL, BUT WHEN I LOOKED UP MY VIN IT SAYS THERE ARE NO RECALL FOR MY VEHICLE!!! THIS IS EXTREMELY DANGEROUS, AND CAN'T UNDERSTAND HOW SO MANY CARS ARE EXPERIENCING THE SAME PROBLEM YET RECALL IS NOT BEING HONORED. AGAIN AT HIGH SPEEDS THIS IS VERY DANGEROUS.

POWER STEERING CONTINUALLY GOES OUT. HAVE ALREADY HAD WORK DONE FOR IT AND STILL GOES OUT. HAVE SEEN RECALL FOR POWER STEERING BUT WAS TOLD BY FORD THAT DOES NOT APPLY TO MY VEHICLE. NOT SURE WHY SINCE VEHICLE IS 2011 MERCURY MILAN AND RECALL 15V340000 ALSO LISTS THIS VEHICLE, BUT VIN DOES NOT SHOW IN RECALL SYSTEM?? NEED TO BE FIXED.. DANGEROUS AND HAZARDOUS TO DRIVE AN INFANT WHEN STEERING INTERMITTENTLY GOES OUT

THE OWNER OF THIS CAR IS NOT GETTING ANY NOTICES OF RECALLS. I HAVEN'T OWNED THIS CAR SINCE FIRST QUARTER OF 2014. PLEASE NOTIFY FORD THAT THEY NEED TO FIND OUT WHO OWNS THIS CAR NOW. NOTE: I LEASED THIS CAR FROM BLOOMINGTON, MN LINCOLN IN OCT. 2010.