2011 MERCURY MILAN Complaints

POWER STEERING ASSIST AND TRACTION CONTROL LIGHT CAME ON WHILE DRIVING AND LOST POWER STEERING CAUSING MAJOR UNSAFE CONDITION. WAS ABLE TO DRIVE VEHICLE BUT WITH GREAT AMOUNT OF DIFFICULTY TURNING THE STEERING WHEEL. TOOK VEHICLE A SHOP WHERE THEY GOT A CODE OF U3000-96 THERE IS A RECALL FOR 2011 MERCURY MILAN'S 15V340000 IT COVERS VEHICLES MADE 9/2010-2/2012 MY MILAN WAS BUILT 3/2010 YET NOT INCLUDED IN THIS RECALL EVEN THOUGH MANY OTHER OWNERS HAVE CLAIMED THE SPECIFIC POWER STEERING ASSIST FEATURE FAILED IN THEIR CARS AS WELL. WHAT IS ONES RECOURSE AS THERE IS CLEARLY A MAJOR SAFETY PROBLEM WITH THIS COMPONENT: THANK YOU

TL* THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT STATED THAT THE POWER STEERING WAS FAULTY AND IT REQUIRED EXCESSIVE FORCE TO STEER. THE FAILURE ALMOST CAUSED THE CONTACT TO CRASH INTO HIS FRONT YARD UPON ENTERING THE DRIVEWAY. THE "POWER STEERING ASSIST" MESSAGE APPEARED ON THE INSTRUMENT PANEL. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 48,000. THE VIN WAS INVALID.

DURING A WINTERY MORNING I HAD TO APPLY THE BRAKES AND THE ABS LIGHT CAME ON FOR A FEW SECONDS AND THEN WENT OFF. BRAKING WAS ONLY NORMAL NOT URGENT OR ANYTHING LIKE THAT. AFTERWARDS THE BREAK PEDAL TRAVEL HAS INCREASED SIGNIFICANTLY AND HAVE BECOME SPONGY. BRAKING DISTANCE HAS INCREASED DRAMATICALLY. SAFETY IS A BIG ISSUE HERE BECAUSE AFTER DOING A LITTLE RESEARCH I'VE LEARNED THAT THIS IS ACTUALLY BECOMING A TYPICAL ISSUE FOR ANYONE WHO OWNS THIS CAR OR A FORD FUSION. MY LOCAL REPAIR SHOP TOLD ME THAT IT IS PROBABLY THE HYDRAULIC CONTROL MODULE WHICH IS PART OF THE ABS SYSTEM AND SURE ENOUGH I BELIEVE THEY ARE CORRECT. I CALLED THE DEALER I PURCHASED THE CAR FROM AND PARTS AND LABOR COME TO ABOUT $1,700.00!!! THIS PART SHOULD NOT FAIL AND IF IT DOES A RECALL NEEDS TO BE ISSUED BECAUSE I KNOW I'M NOT THE ONLY ONE WITH THIS COMPLAINT.

STARTED CAR AND WARNING MESSAGE CAME ON SAYING "POWER STEERING ASSIST FAULT". AND STEERING BECAME ALMOST IMPOSSIBLE. I FOUND OUT THAT MY CAR IS NOT INCLUDED IN THE POWER STEERING RECALL. I AM CONCERNED THE STEERING WILL GO OUT WHILE DRIVING, AND I CANNOT AFFORD TO GET THIS PROBLEM REPAIRED, AND IT SHOULD BE FORD'S RESPONSIBILITY TO INCLUDE ALL AFFECTED VEHICLES IN THEIR RECALL. MY MILAN HAS ABOUT 66,000 MILES.

2011 MERCURY MILAN WAS BEING DRIVEN WHEN POWER STEERING ASSIST QUIT AND VEHICLE WAS ALMOST IMPOSSIBLE TO STEER. TOOK VEHICLE TO DEALERSHIP AND THEY SAID THAT MOST 2011 MILANS HAD RECALLS FOR THIS FAILURE BUT MY CAR WAS NOT ON THE RECALL LIST. I LOOKED UP THE FAILURE AND THE RECALL 15V340000 AND FORD'S 15S34 LISTED THE EXACT FAILURE THAT MY CAR EXPERIENCED. WHY SHOULD I HAVE TO PAY THE ESTIMATED $2000 REPAIR ON AN ISSUE THAT IS WELL DOCUMENTED AS BEING A SAFETY HAZARD. THE FORD DEALERSHIP WOULD NOT HELP ME RESOLVE THIS PROBLEM AND I HAVE A VEHICLE THAT CAN NOT BE DRIVEN.

IVE HAD LOSS OF POWER STEERING . WHEN CAR COMP RESET I HAD POWER STEERING AGAIN. POWER STEERING RACK WAS JUST REPLACED FEB 2017 TAIL LIGHT REPLACED..FLICKERED ON N OFF LIKE STROBE LIGHT. AIRBAG LIGHT ON

SOFT BRAKE PEDAL. WHEN BRAKING, PEDAL DESCENDS APPROXIMATELY 75% BEFORE PEDAL PRESSURE BECOMES FIRM. THIS OCCURS WHETHER THE VEHICLE IS IN MOTION OR NOT. THE MASTER CYLINDER WAS REPLACED BUT DID NOT SOLVE THE SOFT BRAKE PEDAL ISSUE. THE VEHICLE CANNOT BE SAFELY DRIVEN IN IT'S PRESENT CONDITION. FORD DIAGNOSIS WAS TO REPLACE THE ABS CONTROL MODULE AND ABS PUMP. THE TOTAL COST FOR THIS REPAIR IS $3,000.00. I UNDERSTAND THERE ARE MULTIPLE COMPLAINTS INVOLVING FORD AND ABS SYSTEM REPAIRS.

I RECENTLY RECIEVE A RECALL NOTICE THEN RECEIVE A MOTHER ONE FROM THE DEPARTMENT OF MOTOR VEHICLE DEPARTMENT I WENT TO THE FORD MARKET I BROUGHT IT FROM IN BROOKLYN NY N THEY SAID THEY DON'T DO THAT

ELECTRONIC STEERING RACK AND PINION CAUSED CAR TO LOSE STEERING. SOME 2011 MODELS HAVE PREVIOUSLY HAD THIS CONCERN. FIRST THE ABS BRAKE STARTED PULSATING THAN CHECK BRAKE LIGHT CAME ON AND THAN CAR LOST THE POWER STEERING. DEALERSHIP DIAGNOSTICS SHOW THE ELECTRONIC STEERING RACK AND PINION HAS STOPPED WORKING.

TL* THE CONTACT OWNS A 2011 MERCURY MILAN. WHEN THE CONTACT STARTED THE VEHICLE, THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED AND THE STEERING BECAME INOPERABLE INTERMITTENTLY. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) AT BILL COLD FORD LINCOLN (2119 GREENUP AVE, ASHLAND, KY 41101, 606-329-2120); HOWEVER, THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS ALREADY SERVICED. THE FAILURE MILEAGE WAS APPROXIMATELY 180,000. *TT CONSUMER STATED POWER STEERING WAS DEFECTIVE. UPDATED 12/11/18*JB