2005 MERCURY MONTEREY Complaints

VEHICLE HAD SUDDEN LOSS OF MOTIVE POWER WHILE DRIVING STRAIGHT AND ACCELERATING TO 60MPH HIGHWAY SPEEDS, ALMOST CAUSING MULTI-CAR ACCIDENT. AFTER COASTING TO SHOULDER, THE TRANSMISSION WOULD NOT ENGAGE IN ANY FORWARD OR REVERSE GEAR. THIS SERIOUS SAFETY DEFECT COULD HAVE LEAD TO THE DEATH OF MYSELF AND MY FAMILY OF FIVE. TOWED VEHICLE TO THE LOCAL DEALERSHIP WHO TOLD US THEY WERE AWARE OF A RECALL FOR THE 2005 MERCURY MONTEREY REGARDING THAT ISSUE AND FORD'S RECALL CAMPAIGN NUMBER IS 11S25. THE RECALL DESCRIBED THIS EXACT FAILURE. ("SUMMARY: FORD IS RECALLING CERTAIN MODEL YEAR 2004 AND 2005 FORD FREESTAR AND MERCURY MONTEREY VEHICLES. THE TORQUE CONVERTER OUTPUT SHAFT MAY FAIL.") HOWEVER, AFTER THEY ENTERED THE VIN NUMBER FOR MY VEHICLE, THEY SAID THE RECALL WAS NOT EXTENDED TO THAT VEHICLE. THAT IS WRONG SINCE THIS IS A SERIOUS SAFETY ISSUE AND WOULD CAUSE INJURY OR DEATH. *TR

WHILE DRIVING ON A BUSY ROAD I STARTED TO LOSE POWER AND COULD NOT GO OVER 30 MPH. I COASTED HOME AND HAD TO CALL A TOW TO THE DEALERSHIP, WILLIAMSBURG FORD. THE DEALER CONFIRMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THERE HAD BEEN A RECALL ON THIS VEHICLE IN 2012 FOR THE TORQUE CONVERTER WHICH WAS REPLACED BY THE PREVIOUS OWNER. HOWEVER, IT IS OBVIOUS THAT THE DAMAGE WAS ALREADY DONE AND THE TRANSMISSION WENT OUT AT 70000 MILES WHICH SHOULD NOT HAPPEN ON ANY CAR. I SENT YOU AN EMAIL PREVIOUSLY ON THIS ISSUE AND HAVE NOT HEARD BACK. I CALLED FORD AND THEY SAID THEY WOULDN'T DO ANYTHING ABOUT IT. THIS IS NOT RIGHT AND SOMETHING SHOULD BE DONE. THEY SHOULD STAND BEHIND THEIR PRODUCT WHEN IT COMES TO SAFETY.

I WAS STOPPED AT A FOUR WAY STOP SIGN IN MY 2005 MERCURY MONTEREY. JUST AS I PRESSED ON THE GAS TO MOVE THROUGH THE INTERSECTION, THE TRANSMISSION LET GO. I WAS FORTUNATE THAT I COULD COAST OUT OF HARMS WAY. THE CAR IS NOW IMMOBLIE. THIS IS THE SECOND CATASTROPHIC TRANSMISSION FAILURE ON THIS VEHICLE. TRANSMISSION FAILED IN JULY 2012 AT 109K MILES. CAR WAS REPAIRED ACCORDING TO FORD SPECIFICATIONS. SECOND FAILURE ON 11-8-2016 AT 170K MILES. WITHOUT WARNING THE TRANSMISSION DISENGAGES AND THE CAR DOES NOT MOVE FORWARD. A SECOND FAILURE RELATED TO THE SAME ISSUE 60K MILES AFTER THE DEFECT WAS ALLEGEDLY CORRECTED IS UNACCEPTABLE.

I SUBMITTED A COMPLAINT ON THIS VEHICLE ABOUT TWO WEEKS AGO. I WANTED TO ADD SOME ADDITIONAL INFORMATION. JUST TO RECAP: THIS 2005 MERCURY MONTEREY WAS RECALLED IN 2012 FOR THE TORQUE CONVERTOR. THE JOB WAS COMPLETED AT A DEALERSHIP BY THE PREVIOUS OWNER WHEN IT HAD LESS THAN 30000 MILES. THE TRANSMISSION WENT OUT AGAIN AT 70000 MILES. TRAVELING DOWN A BUSY ROAD I LOST POWER AND COULD NOT ACCELERATE OVER 30MPH AND THE RPM'S JUMPED ERRATICALLY AND THE TRANSAXLE LIGHT CAME ON. TOWED IT TO THE DEALER THAT CONFIRMED IT WAS THE TRANSMISSION AND THEN TOWED IT TO A TRANSMISSION SPECIALIST. THEY SAID THE TRANSMISSION WAS SHOT AND REPLACED THE FOLLOWING PARTS: MASTER OH KIT, BAND, PISTON, SERVO, TORQUE CONVERTOR. THE TOTAL COST WAS $1814.00. THE MECHANIC CONFIRMED THAT THIS SHOULD NOT HAVE HAPPENED AT 70000 MILES AND JUST A FEW YEARS AFTER THE RECALL. THE ORIGINAL TORQUE CONVERTOR MUST HAVE DONE MORE DAMAGE THAN WHAT WAS REPAIRED IN 2012. I FEEL THAT FORD SHOULD PAY FOR THE TRANSMISSION REBUILD AS IT IS OBVIOUSLY A RESULT OF THE ORIGINAL RECALL.

FOR ABOUT 3 WEEKS THE CAR SHUTTERED BETWEEN 40 AND 50 MPH. THEN, WHILE DRIVING ON A BUSY ROAD TRAVELING ABOUT 45 MILES PER HOUR, I BEGAN TO LOSE POWER, THE RPM'S JUMPED ERRATICALLY, AND THE TRANSAXLE LIGHT STARTED FLASHING. I TOOK THE CAR TO WIILIAMSBURG FORD (DEALERSHIP) AND THEY DID A DIAGNOSTIC THAT INDICATED A TRANSMISSION PROBLEM 3RD AND 4TH GEAR. I CONTACTED FORD AS THERE WAS A TORQUE CONVERTOR RECALL BECAUSE OF A FAULTY PART CAUSING DAMAGE TO THE TRANSMISSION. THEY SAID THE TORQUE CONVERTOR WAS REPLACED IN AUG. OF 2012 BY THE PREVIOUS OWNER UNDER THE RECALL. IF THAT CORRECTED THE PROBLEM THE TRANSMISSION SHOULD NOT HAVE FAILED AT 70000 MILES. THE TORQUE CONVERTOR MOST LIKELY DAMAGED THE TRANSMISSION BEFORE IT WAS REPLACED AND SHORTENED THE LIFE. FORD IS TELLING ME THAT THEY WILL NOT COVER THIS SINCE THE TORQUE CONVERTOR WAS REPLACED BUT THIS SHOULD NOT HAVE HAPPENED IF IT WAS DONE CORRECTLY. *TR

YOU'LL BE DRIVING DOWN THE STREET OR HIGHWAY AND IT ALL OF SUDDEN IT LOSES POWER AND THE LIGHT THAT MEANS TRANSAXLE PROBLEM HAS BEEN DETECTED AND SHIFTING MAY BE RESTRICTED. HAVE SYSTEM SERVICES IMMEDIATELY IF LIGHT REMAINS ON. I LOOKED IT UP WITH MY VIN NUMBER AND I KNOW THERE IS A RECALL DUE TO THIS PROBLEM. I LOOKED IT UP ON A SITE AND IT SAID IT HADN'T BEEN FIXED AND I CALLED ONE DEALERSHIP AND THEY SAID THEY DON'T SEE WHERE IT HAD BEEN FIXED EITHER. THEN ALL OF SUDDEN WHEN I DISCOVER ANOTHER DEALERSHIP THAT IS CLOSER TO ME A COUPLE DAYS LATER AND DECIDED TO CALL THEM TO SEE IF THEY COULD GET ME IN INSTEAD OF THE FIRST DEALERSHIP CAUSE IT WAS CLOSER TO MY HOUSE THEY ALL OF SUDDEN SAY IT WAS ALREADY HAD BEEN FIXED BACK IN 2012. WHICH IS BULL CAUSE I LOOKED IT UP ON A SITE AND IT SAID IT HADN'T AND THE FIRST DEALERSHIP ALSO SAID IT HADN'T BUT NOW TWO OR THEE SAYS LATER IT'S STRANGELY IN THE SYSTEM WHEN I CALL THE SECOND DEALERSHIP THAT I CALLED CAUSE IT WAS CLOSER. THAT IS VERY STRANGE AND IRONIC THAT ALL OF SUDDEN IT'S NOW IN SYSTEM THAT IT'S BEEN REPAIRED.

TL* THE CONTACT OWNS A 2005 MERCURY MONTEREY. WHILE THE VEHICLE WAS BEING SERVICED BY AN INDEPENDENT MECHANIC, IT WAS DISCOVERED THAT THE THIRD ROW SEAT DID NOT LATCH DUE TO SEVERE CORROSION ON THE REAR DRIVER SIDE WHEEL WELL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V081000 (SEATS). THE FAILURE MILEAGE WAS APPROXIMATELY 156,000.

TL* THE CONTACT OWNS A 2005 MERCURY MONTEREY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V081000 (SEATS). THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN STATED THAT THE CONDITION OF THE VEHICLE DID NOT SUPPORT THE INSTALLATION OF THE RECALLED PART DUE TO EXCESSIVE CORROSION IN THE WHEEL WELL OF THE REAR DRIVER SIDE OF THE VEHICLE. IN ADDITION, THE CONTACT STATED THAT THE STRIKER LATCH HAD PREVIOUSLY DETACHED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 141,765.

DRIVING N-I 275 SUDDENLY LOST POWER AND HAD TO CROSS 4 LANES TO SAFETY SHOULDER WITHOUT CAUSING AN ACCIDENT. CALLED HUSBAND TO PICK ME UP TO TAKE ME TO WORK. THEN HE HAD TO MEET TOW TRUCK AND DRIVE TO DEALER TO REPAIR VAN. TO MAKE A SHORT DETAIL OF ALL THE PROBLEMS (THIS PROBLEM HAS HAPPENED 3 TIMES SINCE THE FIRST TIME ) (LOST TIME FROM WORK ) (TOWING CHARGES) (PAYING ALL FOR REPAIRS ) (RENTAL CARS) (TIME SPENT TO PICK-UP VAN,WAITING FOR ROAD SERVICES).THEN TOLD BY FORD MOTOR THAT MOST CHARGES WON'T BE COVERED. *TR

MY SON AND I WERE PUTTING GROCERIES IN THE BACK OF THE VAN AND THE TAILGATE FELL ON HIS HEAD. THE AUTOMATIC LIFT WOULDN'T LIFT UP. MY SON HAD TO PHYSICALLY LIFT IT UP. I CALLED THE COMPANY (MERCURY) AND REPORTED WHAT HAPPENED AND THE GENTLEMAN SAID THAT THERE WAS NO RECALL AND HE WAS SORRY THIS HAPPENED AND HUNG UP. HE WOULDN'T LET ME ASK ANY QUESTIONS. THE TAIL GATE DOESN'T OPEN AT ALL NOW. *TR