2004 MERCURY MONTEREY Complaints

VEHICLE IS STUTTERING, DOES NOT ACCELERATE PROPERLY. STALLS. RECEIVED RECALL NOTICE TORQUE CONVERTER RECALL NOTICE 3 MONTHS AGO CALLED FORD THE PARTS ARE NOT IN FOR REPAIR. PARTS STILL NOT AVAILABLE. CHECK ENGINE LIGHT CAME -TOOK IT TO 3 SHOPS INCLUDING LOCAL FORD DEALERSHIP $1500 LATER NOT FIXED.???? HELP!!!! UNEMPLOYED IN OHIO. *TR

TRAVELING ON CRUISE CONTROL @ 70 MPH IN LEFT LANE OF 4 LANE DIVIDED HWY....VEHICLE STARTED TO SLOW DOWN AND RPM INCREASED. COASTED TO A STOP TO THE SHOULDER ACROSS HEAVY TRAFFIC. ENGINE RAN NORMALLY BUT VEHICLE WOULD NOT MOVE FORWARD OR AFT ON ITS OWN POWER. DEALERSHIP IDEED PROBLEM AS SHEARED SHAFT IN TRANSMISSION. TRANNY WAS REPLACED AT MY COST WITH A FORD REBUILT (HAS SAME SHAFT PART THAT SHEARED IN THE ORIGINAL). HAVE RECEIVED INITIAL RECALL NOTIFICATION BUT NOTHING ELSE. BOTTOMLINE: NO LUCK TO DATE ON RECALL. *TR

LOST POWER WHILE DRIVING, HAD TO HAVE THE TRANSMISSION REPLACED AT A COST OF $2,784.40. RECEIVED LETTER FROM FORD REGARDING RECALL NOTICE 11S25/NHTSA RECALL 12V-006. LETTER STATED THAT I WOULD RECEIVE A SECOND LETTER DURING SECOND QUARTER OF 2012 WITH DETAILS ON REFUND PROCESS. IT IS NOW THE 3RD QUARTER OF 2012 AND HAVEN'T RECEIVED ANY ADDITIONAL INFORMATION. WHEN I ENTER THE VIN # ON FORD'S WEBSITE, IT STATES THAT MY VEHICLE ISN'T UNDER THE RECALL. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER) AND TOOK THE VEHICLE TO THE DEALER FOR REPAIRS. THE DEALER DID NOT HAVE ALL THE NECESSARY PARTS IN ORDER TO PERFORM THE RECALL REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND ADVISED THE CONTACT TO GO TO A DIFFERENT DEALER TO HAVE THE RECALL REPAIRS PERFORMED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS UNKNOWN.

I WAS DRIVING ON PA TURNPIKE AND WITHOUT WARNING VAN STOPPED MOVING. LOSS POWER TO MOVE FORWARD OR BACKWARD. VERY SCARY! ALMOST STRUCK IN REAR BY TRACTOR TRAILER. HAD TO SIT ON TURNPIKE WITH 3 CHILDREN IN VAN AND WAIT FOR A FLATBED TO BRING US TO SAFETY. FOUND OUT THAT THERE WAS TO BE RECALL ON MY VEHICLE. THE RECALL LETTERS WERE DUE TO BE MAILED OUT IN THE 2ND QUARTER OF 2012 (I NEVER RECEIVED ONE, AND I AM AN ORIGINAL OWNER). FORD IS RECALLING VAN DUE TO THE TORQUE CONVERTER OUTPUT SHAFT FAILING, RESULTING IN SUDDEN LOSS OF POWER. I AM NOW UNDERSTANDING THAT PRIOR VANS THAT HAVE HAD A REPLACEMENT PART HAVE ALSO FAILED FOR A SECOND TIME. I AM VERY SCARED ABOUT DIVING THIS VAN AGAIN. *TR

ON JUNE 17, 2012 MY SON WENT TO SIT IN THE REAR SEAT AND THE SEAT DROPPED. THEN WE HEARD A NOISE FROM THAT SAME WHEEL. I TOOK IT TO OUR MECHANIC THE NEXT DAY AND THEY SAID THAT THE LATCH FOR THE REAR SEAT AND FLOOR HAS RUSTED THROUGH AND CAUSING THE FLOOR TO FALL ON THE TIRE WHICH NOW HAS A BIG CHUNK OUT OF IT. HE SAID THAT WE SHOULD NO LONGER USE THE REAR SEATS. HE SAID THAT WITH THE PROGRESSION THAT RUST MOVES THAT WE WILL ONLY BE ABLE TO USE THIS VAN FOR MAYBE ANOTHER YEAR. THIS VAN IS ONLY 8 YEARS OLDS AND HAS SERIOUS INTERIOR RUST ISSUES. I WOULD ONLY THINK THAT THIS IS A SAFETY ISSUE SINCE WE CAN NO LONGER SAFELY PUT ANYONE IN THE REAR SEATS AND WHEN THIS HAPPENED IT COULD HAVE CAUSED A TIRE TO BLOW OUT. *TR

WE BOUGHT THIS VEHICLE ON SEP 2011. DURING THE FIRST REFUELING GAS STARTED SPILL OVER AS I REFUELED. THIS HAPPENS EVERY TIME I REFUEL. I RECENTLY DISCOVERED THAT I CAN REFUEL VERY SLOW AND NO SPILL WILL OCCUR. THIS IS NICE, BUT IT TAKES ABOUT 20 - 25 MINUTES TO REFUEL. *TR

WHILE DRIVING CAR, THE REAR OF VEHICLE STARTED MAKING LOUD GRINDING NOISE WHILE MAKING RIGHT TURN. RESULT-REAR WHEEL WELLS CORRODED CAUSING THE 3RD ROW SEAT ANCHOR TO COMPLETELY DETACH FROM THE VEHICLE RESULTING IN EXPOSING THE INTERIOR OF VEHICLE AND RENDERING THE THIRD SEAT UNSAFE TO USE. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE DRIVING 70 MPH WITH THE CRUISE CONTROL ENGAGED, THERE WAS A RAPID INCREASE IN THE ENGINE RPMS BUT THE VEHICLE DID NOT ACCELERATE FURTHER. THE CONTACT DISENGAGED THE CRUISE CONTROL AND APPLIED PRESSURE TO THE ACCELERATOR PEDAL. THE VEHICLE DID NOT ACCELERATE WHEN THE CONTACT APPLIED THE ACCELERATOR PEDAL, BUT THERE WAS AN INCREASE IN THE ENGINE RPMS. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER AND WAS IN THE PROCESS OF HAVING THE FAILURE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER). THE FAILURE MILEAGE WAS 118,000. THE CONSUMER STATED THE VEHICLE LOST ALL FORWARD ACCELERATION ON THE INTERSTATE WHILE DRIVING 70 MPH. THE CONSUMER STATED WHEN HE ARRIVED HOME, THERE WAS A RECALL LETTER IN THE MAIL. HOWEVER, THERE WERE NO PARTS AVAILABLE. UPDATED 07/31/12

2004 MERCURY MONTEREY. CONSUMER WRITES IN REGARDS TO A DEFECTIVE TRANSMISSION *TGW THE CONSUMER STATED HE NOTICED THE TRANSMISSION WAS STARTING TO SLIP. IN MAY OF 2008 THE VEHICLE WOULD NOT GO FORWARD OR BACKWARD. THE VEHICLE WAS TOWED TO A REPAIR SHOP WHERE THE TRANSMISSION WAS REPLACED AT A COST OF $ 1985.00. THE CONSUMER RECEIVED A RECALL NOTICE IN THE MAIL REGARDING THE DEFECTIVE TRANSMISSION. THE NOTICE ALSO STATED IF THE TORQUE CONVERTER HAD ALREADY BEEN REPLACED, THAT ADDRESSED THE SPECIFIC ISSUE, HE MAY BE ELIGIBLE FOR REIMBURSEMENT. *JB