2008 MERCURY MOUNTAINEER Complaints

TL*THE CONTACT OWNS A 2008 MERCURY MOUNTAINEER. WHEN THE CONTACT STARTED THE IGNITION, THE DOME LIGHT ILLUMINATED UNEXPECTEDLY. THE FAILURE OCCURRED INTERMITTENTLY AND THE DOME LIGHT WOULD NOT DIM AUTOMATICALLY. WHENEVER THE VEHICLE WAS IN OPERATION, THE DOME LIGHT WOULD ILLUMINATE AND THE FRONT DRIVER'S EASY-ACCESS SEAT RETRACTED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING AND THEY STATED THAT THE FAILURE WAS RELATED TO THE TO KEYLESS ENTRY MODULE. THE VEHICLE WAS REPAIRED UNDER THE SERVICE WARRANTY; HOWEVER, IT WAS INSUFFICIENT. ON A SEPARATE OCCASION, THE FAILURE RECURRED. THE CONTACT WAS INVOLVED IN A MINOR CRASH, WHICH MAY HAVE BEEN CAUSED BY THE VEHICLE'S MALFUNCTIONS. THERE WERE NO INJURIES. THE VEHICLE IS IN THE PROCESS OF BEING TAKEN BACK TO THE AUTHORIZED DEALER FOR REPAIR. THE FAILURE MILEAGE WAS 16,000 AND CURRENT MILEAGE WAS 17,500.

WHILE COMING UP TO A RED LIGHT, THE VEHICLE STARTED MAKING A CLUNKING NOISE AND THE BRAKE PEDAL WENT TO THE FLOOR WHEN I TRIED TO STOP FOR THE RED LIGHT. I ALSO LOST POWER STEERING. LUCKILY, I FINALLY GOT THE SUV TO STOP AFTER I PUMPED THE BRAKES AND I WAS ABLE TO AVOID HITTING THE CAR IN FRONT OF ME. I WAS CLOSE TO MY HOME SO I SLOWLY DROVE TO MY HOUSE USING THE EMERGENCY BRAKE TO STOP IF NECESSARY. I CONTACTED MERCURY WHO TOWED THE SUV TO THEIR SHOP THE NEXT DAY ON THE 15TH OF DECEMBER. THEY HAVE HAD THE VEHICLE ALL DAY ON THE 15TH AND 16TH AND TOLD ME THAT I COULD PICK IT UP ON THE 17TH. THEY COULDN'T, HOWEVER. FIND ANYTHING WRONG WITH THE VEHICLE AND SAID THE COMPUTERS SAY EVERYTHING IS FINE. THEY CLAIM THERE IS NOTHING WRONG AND ARE GIVING ME THE VEHICLE BACK. *TR

TL*THE CONTACT OWNS A 2008 MERCURY MOUNTAINEER. THE DRIVER'S SEAT BELT IS TOO SHORT. THE DRIVER IS BARELY ABLE TO BUCKLE THE SEAT BELT, AND ONCE HE DOES, HE IS UNABLE TO MOVE. THE CONTACT FEELS THAT THIS IS A SAFETY RISK BECAUSE IT PUTS HIM IN A VERY UNCOMFORTABLE SITUATION. THE DEALER EXCHANGED THE SEAT BELT, BUT IT WAS IDENTICAL TO THE ONE THAT WAS ALREADY IN THE VEHICLE. THE MANUFACTURER REFUSES TO MAKE ANY CHANGES BECAUSE IT WOULD BE A SAFETY VIOLATION. FORD ONLY OFFERED A SEAT BELT EXTENDER, BUT THE CONTACT REFUSES TO USE AN EXTENDER. HE ALSO OWNS A 2006 MERCURY VEHICLE, IN WHICH THE SEAT BELT IS 6-9 INCHES LONGER. THE FAILURE MILEAGE WAS 23 AND CURRENT MILEAGE WAS 600. UPDATED 11/14/08 *CN UPDATED 11/18/08. *JB

TL*THE CONTACT OWNS A 2008 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE FRONT HEATED WINDSHIELD GIVES OFF A GLARE AT NIGHT. THE WINDSHIELD WAS REPLACED, BUT THE GLARE IS STILL PRESENT. THE CONTACT STATED THAT THE WINDSHIELD CAUSES HIM TO FEEL TIRED. THE CURRENT MILEAGE WAS 1,823 AND FAILURE MILEAGE WAS 23. UPDATED 03-04-08 *BF