2002 MERCURY MOUNTAINEER Complaints

TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHILE THE CONTACT WAS UNDERNEATH THE HOOD DETAILING HER VEHICLE, THE HOOD CAME DOWN ON HER WITHOUT WARNING. SHE WAS NOT INJURED. THE CONTACT CALLED THE MANUFACTURER TO REPORT THE FAILURE AND WAS INFORMED THAT THERE WAS NO RECALL. SHE WAS ADVISED TO REPORT THE FAILURE TO NHTSA. THE FAILURE MILEAGE WAS 58,500.

IN MY 2002 MERCURY MOUNTAINEER (75K MILES), THE TRANSMISSION PUMP SUDDENLY FAILED, LUCKILY THE CAR WAS PARKED AT HOME WHEN WE NOTICED THE ISSUE. THE FORD DEALERSHIP WANTS $1500 TO REPLACE THE PUMP SINCE THEY HAVE TO TEAR APART THE TRANSMISSION TO GET TO THE PUMP. ACCORDING THE TECHNICIAN, THE TRANSMISSION HAS NO SIGNS OF ANY PROBLEMS (NO METAL SHAVINGS, FLUID LOOKS GREAT, NO WEAR). FORD STATED THE VEHICLE WAS TOO OLD AND HAD TOO MANY MILES FOR FORD TO TAKE ANY KIND OF RESPONSIBILITY. FORD STATED IT WAS OUTSIDE THEIR 3 YR / 36,000 MILE RESPONSIBILITY. FORD WILL DO NOTHING. 1. NONE, ONE DAY I WENT TO DRIVE THE VEHICLE AND EVERY GEAR I SHIFT TO ACTED LIKE IT WAS IN NEUTRAL. 2. THE PUMP FAILURE HAPPENED ONCE, THEN NEEDED TOWED TO THE DEALER FOR REPAIR. 3. THE TRANSMISSION PUMP WAS REBUILT (PARTS - $200, LABOR - $1300). *TR

TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE DRIVER'S SIDE DOOR WOULD NOT CLOSE. THE FAILURE BEGAN WHEN THE WEATHER WAS COLD AND THEN OCCURRED DURING HOT TEMPERATURES. CURRENTLY, THE FAILURE IS CONSTANT, WHICH CAUSES THE DOOR AJAR WARNING LIGHT TO REMAIN ILLUMINATED. THE INTERIOR DOME LIGHT REMAINS ILLUMINATED AS WELL. NO REPAIRS HAVE BEEN MADE AND THE DEALER HAS NOT BEEN NOTIFIED. THE FAILURE MILEAGE WAS 80,000.

TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHILE DRIVING (MPH UNKNOWN) THE VEHICLE WOULD NOT ACCELERATE. THE MECHANIC STATED THAT THE TRANSMISSION BAND BROKE AND WAS THE CAUSE OF THE FAILURE. IN ADDITION, THEY INFORMED HIM OF A TSB REGARDING HIS YEAR, MAKE AND MODEL. THE MANUFACTURER ADVISED THE CONTACT TO TAKE THE VEHICLE TO A FORD DEALER FOR FURTHER ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE 60,482.

THE BACK DOOR OF MY 2002 MERCURY MOUNTAINEER HAS CRACKED AROUND THE MERCURY EMBLEM, WHICH IS LOCATED JUST UNDER THE GLASS PORTION OF THE DOOR THAT YOU CAN OPEN SEPARATELY FROM THE REMAINDER OF THE DOOR. I HAVE NOW SEEN THREE OTHER MERCURY MOUNTAINEERS WITH THE SAME CRACK AROUND THE EMBLEM. I DON'T BELIEVE THIS IS A COINCIDENCE. I BELIEVE IT IS A DEFECT AND THAT THE MANUFACTURER SHOULD PUT OUT A RECALL TO FIX THE DEFECT. *TR

PASSENGER AIR BAG WARNING LIGHT ACTIVATED / WILL NOT GO OUT. / THIS A SAFETY ISSUE WHICH CHRONIC ON THIS MAKE AND MODEL YEAR / SHOULD NOT BE SUBJECT TO NORMAL WARRANTY TERMS / SHOULD BE REPAIRED BY MERCURY AND NOT THE OWNER / COSTLY REPAIR / NORMAL DRIVING AND WEAR / THIS ISSUE HAS NOT BEEN CORRECTED ON MY VEHICLE NEEDS REPAIR. *TR

TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHILE DRIVING BETWEEN 10-20 MPH, THE CONTACT SWERVED TO AVOID A DOG IN THE ROAD. THE VEHICLE ACCELERATED DOWN AN INCLINE INTO SOME SMALL TREES. THE CONTACT SUSTAINED INJURIES TO HER BACK AND STRUCK HER MOUTH AGAINST THE STEERING WHEEL. THE VEHICLE WAS DESTROYED AND NONE OF THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE VIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 62,000.

MY 2002 MOUNTAINEER HAS HAD TRANSMISSION PROBLEMS SINCE WE PURCHASED THE VEHICLE IN NEW IN LATE 2001. IT HAS ALWAYS HAD A VERY HARD SHIFT FROM 2ND TO 3RD GEAR. WE HAVE COMPLAINED TO THE SERVICE DEPARTMENT DURING THE WARRANTY PERIOD AND THEY FOUND NOTHING WRONG WITH THE CAR. AT 57,734 MILES WE HAD TO REPLACE THE TORQUE CONVERTER AND SOLENOID ASSEMBLY FOR A TOTAL BILL OF $1,438.00. MY CAR NOW HAS 90,000 MILES. ON MAY 2 2008 I WAS DRIVING TO TOWN TO PICK UP MY CHILDREN AND SUDDENLY MY CAR WOULD NOT SHIFT FROM 2ND TO 3RD GEAR. THE OVERDRIVE LIGHT WENT CRAZY AND MY CHECK TRANSMISSION LIGHT CAME ON. I BROUGHT MY CAR TO THE DEALER AND THEY REPORTED THAT MY VEHICLE WILL NEED A NEW TRANSMISSION FOR A COST OF $3,200. THIS PROBLEM POSES SERIOUS SAFETY ISSUES. MY VEHICLE MALFUNCTIONED ON A ROAD WITH A SPEED LIMIT OF 55 MPH. I COULD HAVE BEEN SERIOUSLY INJURED BY ANOTHER CAR SINCE MY CAR COULD NOT MOVE MORE THAN 25 MPH WHEN IT MALFUNCTIONED. THIS VEHICLE HAS BEEN WELL MAINTAINED AND IS ONLY USED TO TRANSPORT MYSELF AND MY CHILDREN AROUND TOWN. WE HAVE OWEN MANY OTHER VEHICLES WITH MORE THAN 200,000 MILES ON THEM AND HAVE NEVER EXPERIENCED ANY PROBLEMS LIKE THIS. *TR

THE VEHICLE IS A 2002 MERCURY MOUNTAINEER. THE INCIDENT/ISSUE INVOLVES THE TRANSMISSION. FOR MODEL YEAR 2002 & 2003, FORD INSTALLED THE TRANSMISSION 5R55W IN THE EXPLORER AND MOUNTAINEER VEHICLES. THE TRANSMISSION TYPICALLY GIVES OUT BETWEEN 25,000 AND 60,000 MILES. MINE GAVE OUT AT A VERY BUSY INTERSECTION WITH MY TWO CHILDREN. LUCKILY, WE DID NOT GET HIT, BUT UPON RESEARCHING THIS ISSUE IT IS HUGE. THERE ARE TWO WEBSITES CONCERNING THIS ISSUE OF TRANSMISSION FAILURE WITH THESE TWO MODELS AND YEAR. FORD HAS BEEN NOTIFIED, AS WELL AS YOU, THE NHTSA, AND NOTHING IS BEING DONE. YOU HAVE RECEIVED COMPLAINTS, AND ACCORDING TO YOUR OWN MONTHLY INVESTIGATION REPORTS, FROM 10/2007 TO 03/2008, YOU HAVE NOT EVEN INVESTIGATED IT. IT'S GOING TO TAKE NUMEROUS PEOPLE TO DIE BEFORE ANY ACTION IS TAKEN ON YOUR BEHALF. THIS IS A HUGE PROBLEM WITH THIS TRANSMISSION AND THE NUMBER OF THESE VEHICLES ON THE ROAD.....DO SOMETHING!! *TR

TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE TIMING CHAINS ON HIS VEHICLE WERE LOOSE, WHICH COULD CAUSE THE ENGINE TO FAIL. WHILE DRIVING 10 MPH, HE HEARD A CLANKING SOUND ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO A MERCURY DEALER TWICE, BUT THEY WOULD NOT ASSIST FOR FREE. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 85,000 AND FAILURE MILEAGE WAS 50,000.