2002 MERCURY MOUNTAINEER Complaints

THE REAR LIFT GATE SEEMINGLY IS OPEN ALTHOUGH ALL THE DOORS OF THE CAR ARE CLOSED IT STILL SHOWS A "DOOR AJAR" SIGN IN THE INFORMATION PANEL IN THE DASHBOARD. *JB

REAR PASSENGER POWER WINDOW NOT OPERATING PROPERLY. IT WILL GO DOWN, BUT NOT GO UP, EITHER FROM PASSENGER DOOR SWITCH OR DRIVER'S SWITCH. BOTH SWITCHES AND MOTOR REPLACED AT FIRST REPAIR SHOP BUT COULD NOT FIX THE PROBLEM. MY LOCAL MERCURY DEALER ALSO WANTED TO REPLACED BOTH NEW SWITCHES AND NEW MOTOR CLAIMING ALL THREE WERE STILL BAD. TWO WEEKS, AND THREE SHOPS LATER, A FORD DEALER IN THE NEXT TOWN OVER SAID BOTH SWITCHES AND MOTOR WERE FINE ( I ALREADY KNEW THAT). HE FOUND A BROKEN WIRE BEHIND THE EMERGENCY BRAKE PEDAL BEHIND THE DASH PANEL. A NEW SECTION OF WIRE WAS SPLICED IN, BUT THEY ARE NOT SURE HOW OR WHY THIS WIRE BROKE IN AN UNEXPOSED LOCATION. *NM

TRANSMISSION SLIPPED BETWEEN 2ND AND 3RD GEARS,AND BETWEEN 3RD AND 4TH. RPM RACED HIGH. OD LIGHT WOULD FLASH, CHECK ENGINE LIGHT CAME ON. RPM'S WOULD RACE HIGH, BUT THE VEHICLE WOULD NOT MOVE, THEN SUDDENLY CATCH. TRANSMISSION HAD TO BE REBUILT WITH ONLY 56K MILES. TWO WEEKS IN THE SHOP, $600. REPAIR BILL. VEHICLE HAS BEEN PROPERLY MAINTAINED AT THE DEALERSHIP AND HAS ALL SERVICE RECORDS. *NM

I HAVE A 2002 MERCURY MOUNTAINEER THAT HAS 59,000 OR SO MILES ON IT. I JUST HAD TO HAVE THE TRANSMISSION REPLACED. I NOW KNOW THAT THIS WAS THE FIRST SYMPTOM THOUGH AT THE TIME I DIDN'T THINK MUCH ABOUT IT, THE CAR WOULD NOT GO INTO GEAR RIGHT AWAY WHEN I SHIFTED INTO REVERSE OR DRIVE. IT WOULD REV A LITTLE BEFORE GOING INTO GEAR. THEN IT STARTED TO VIBRATE WHEN IT WOULD SHIFT GEARS WHILE DRIVING. ULTIMATELY, I HAD TO HAVE THE TRANSMISSION COMPLETELY REBUILT,( REPLACED TORQUE CONVERTER, THE TRANSMISSION CASE WAS REPAIRED, THE SEALS AND BANDS REPLACED) AT A COST OF $3070.00. I HAD THE WORK DONE AT AAMCO SO I DON'T KNOW IF THE OLD PARTS ARE STILL AVAILABLE. *JB

A LARGE CRACK SPONTANEOUSLY FORMED RUNNING VERTICALLY DOWN THE PANEL OF THE REAR LIFTGATE OF OUR 2002 MERCURY MOUNTAINEER NEAR THE EMBLEM. I HAVE NOT BEEN ABLE TO ASCERTAIN IF THE CRACK HAS LED TO A FAILURE OF THE TAILGATE INTEGRITY AS FAR AS WATERPROOFING IS CONCERNED. *JB.

TL* - THE CONTACT STATED WHILE VEHICLE WAS PARKED AND WHEN SHE WAS CLOSING HER LIFTGATE CYLINDER DETACHED. WEATHER CONDITION AT THE TIME OF THE INCIDENT WAS A RAINY DAY AND TEMPERATURE AROUND 50 DEGREES. *AK

MERCURY MOUTAINEER 2003, THE HATCH OF THE CAR JUST CAME DOWN AND HIT HER, SHE JUMPED BACK AND THE DOOR CONTINUED TO CLOSE AND THE WINDOW SHATTERED. CONTACT LEARNED THAT THE CAR DOOR HAS A SAFETY RECALL AND TOOK IT TO THE DEALERSHIP FOR REPAIR. CONTACT WAS TOLD THAT THE SAFETY RECALL HAD ALREADY BEEN REPAIRED ON HER CAR AND THAT SHE WOULD HAVE TO PAY TO HAVE IT REPAIRED AGAIN. CONTACT WANTS TO KNOW WHAT SHE CAN DO NOW. DOESN'T FEEL SHE IS RESPONSIBLE BECAUSE IT IS A SAFETY RECALL.

2002 MERCURY MOUNTAINEER - TRANSMISSION FAILED SEVERAL TIMES ON WAY TO WORK THIS MORNING WHILE PULLING ONTO HIGHWAYS. CAR TAKEN TO TRANSMISSION SHOP AND WE HAVE BEEN TOLD THAT THE TRANSMISSION IS GONE AND WILL COST $2,400 TO REPAIR. MECHANIC ALSO STATED THAT THIS IS A KNOWN PROBLEM IN MOUNTAINEERS BUT HAS NOT BEEN RECALLED AS IT IS NOT DEEMED A SAFETY HAZARD. APPARENTLY THE CAR MAKER HAS NOT BEEN IN SUCH A CAR WHEN THIS HAPPENS ON A BUSY FREEWAY! WE ALSO HAD NO INDICATIONS OF A PROBLEM PRIOR TO THIS HAPPENING. *NM

I HAVE A 2002 MERCURY MOUNTAINEER WITH 58,000 MILES. I BOUGHT THIS CAR, SO MY WIFE WOULD HAVE SOMETHING SAFE TO DRIVE. SO FAR, I BELIEVE THAT THIS CAR IS UNSAFE. THE TRANSMISSION DOESN'T SHIFT RIGHT. IF SHE WERE TO TRY TO CROSS A BUSY INTERSECTION OR TO ATTEMPT TO MERGE AND THIS WERE TO OCCUR, IT COULD BE A TRAGEDY. I LOOKED THROUGH YOUR SERVICE BULLETINS. I BELIEVE WHAT I REFER TO IS DOCUMENTED. 10014089. THIS CAR IS ALMOST NEW. FORD SHOULD PAY FOR IT TO BE FIXED. PLEASE FORCE A RECALL! THANKS. *NM

TAILGATE HAS DEVELOPED CRACK IN THE PLASTIC OF THE GATE. THE PLASTIC IS BONDED TO THE REAR WINDOW GLASS. APPARENTLY DISSIMILAR EXPANSION COEFFICIENTS RESULT IN CRACKING OF THE GATE. LOCAL REPAIR SHOP HAS REPLACED 3 IN THE LAST MONTH, NOT INCLUDING MINE. *NM