1997 MERCURY MOUNTAINEER Complaints

CHARLIE HENDERSON FORD SAY THEY ARE NOT RESPONSIBLE FOR THE TIRE FAILURE....FIRESTONE DEALERSHIP SAYS IT IS NOT RESPONSIBLE BECAUSE I DID NOT PURCHASE THE TIRES AND CAN NOT PROVIDE A RECEIPT. THESE TIRES WERE BRAND NEW. SOMEONE IS RESPONSIBLE FOR 5 BRAND NEW TIRES THAT PUT MY SON IN A LIFE THREATENING SITUATION AND CAUSED 3500.00 DAMAGE TO OUR VEHICLE. *AK( DOT NUMBER: TIRE SIZE: P235/70R15 )

ON BOTH INCIDENTS, THE TREAD SEPARATED FROM THE TIRE..IN THE SECOND INCIDENT THE TREAD PEALED AT 75MPH, SLAPPED THE RIGHT REAR FENDER OFF THE TRUCK AND BROKE THE BACK TAIL LIGHT.( DOT NUMBER: TIRE SIZE: P235 75R15 )

WHILE DRIVING AT 75MPH FRONT LEFT FIRESTONE ATX TIRE (P23575R15) BLEW OUT DUE TO TREAD SEPARATION. DEALER PRORATED TIRE.*AK THE CONSUMER ALSO PURCHASED 3 OTHER TIRES. *SLC

THE TIRE CAME APART AT 60 MILES PER HOUR ON A CLEAN OPEN ROAD (I-70 IN FREDERICK, MD). I HAD IT REPLACED AND WAS THANKFUL IT WASN'T THE FRONT TIRE AS THE DRIVER WAS ABLE TO BRING IT TO A STOP ALONG SIDE THE ROAD. *AK( DOT NUMBER: TIRE SIZE: 235 75R15 )

WHILE DRIVING FREEWAY SPEED, MY REAR LEFT TIRE EXPERIENCED TREAD SEPARATION CAUSING ME TO LOSE CONTROL OF MY VEHICLE. IT WAS NOTED THAT THIS TIRE WAS STILL COMPLETELY INFLATED, ONLY THE TREAD WAS MISSING. A WITNESS DIRECTLY BEHIND MY VEHICLE WATCHED THE TREAD COME OFF OF MY TIRE AND HIT HER CAR. AT THE ACCIDENT SCENE, A FIREFIGHTER TOLD ME OF THE NEWS SPECIAL ON CBS CHANNEL 2 NEWS THAT AIRED JULY 25TH. I BROKE MY HAND, BROKE A RIB, AND BADLY SPRAINED MY NECK. I AM NOW PAYING FOR A RENTAL CAR. I AM A SINGLE MOTHER OF THREE. I WOULD LIKE TO BE MADE AWARE OF ANY UPDATING INFORMATION ON THE FIRESTONE TIRE INVESTIGATION. I HAVE LOTS OF PICTURES OF THE TIRE, AND I EVEN HAVE ACCESS TO THE TIRE (UNTIL THEY TOTAL MY CAR - WHICH MAY BE SOON) IT IS STILL INFLATED. IT LOOKS AS IF IT WAS SCALPED. THANK YOU! *AK( DOT NUMBER: )

AT LOW SPEEDS ABS WOULD KICK IN, AND CONSUMER COULD FEEL PULSE IN BRAKE PEDAL. MECHANIC SAID THAT ROTORS RUSTED AND DELAMINATED.*AK

REAR DRIVER'S SIDE AUTOMATIC DOOR LOCKS WHEN VEHICLE IS IN GEAR. DOOR LOCKS, AND HAS TO BE OPENED FROM THE OUTSIDE IN ORDER TO GET OUT OF VEHICLE. DEALER HAS NOT SEEN VEHICLE. *AK

UPON PUTTING VEHICLE INTO THE GARAGE THROTTLE STUCK & VEHICLE ACCELERATED INTO THE GARAGE WALL. UPON IMPACT, NEITHER AIR BAG DEPLOYED. NO INJURIES REPORTED. *AK

FRONT BRAKE ROTORS WERE RUSTED WITH MARKS. CONSUMER TOOK VEHICLE TO A AUTO REPAIR SHOP, AND MECHANIC FOUND THE PROBLEM. CONSUMER CALLED MANUFACTURER & WAS TOLD THAT THEY UNDERSTOOD THE PROBLEM, BUT WOULD NOT DO ANYTHING ABOUT IT BECAUSE WARRANTY HAD EXPIRED. VEHICLE WAS FIRST TAKEN TO REPAIR SHOP AT 5,000 MILES BEFORE WARRANTY EXPIRED & THE DEALER SAID IT WAS FINE.*AK

TWO REAR DOORS WON'T OPEN FROM THE INSIDE. HANDLES STICK OUT AND WONT MOVE FROM THE OUTSIDE. IN EVENT OF AN EMERGENCY OCCUPANT MAY BE STUCK. COMMON PROBLEM. PLEASE PROVIDE FURTHER INFORMATION. *AK