2002 MERCURY MOUNTAINEER Complaints

WHILE TAKING OFF FROM A COMPLETE STOP AFTER HEAVY OR MODERATE BRAKING THE VEHICLE'S ENGINE WILL REV FOR ABOUT 2 SECONDS WHEN THE GAS PEDAL IS APPLIED, THEN THE VEHICLE WILL HARSHLY JOLT FORWARD AND START ACCELERATING. *JB

REAR LIFTGATE GLASS SHATTERED. THIS IS THE SECOND TIME THIS HAS HAPPENED IN TWO YEARS. I REPLACED THE LIFTGATE GLASS IN 2004 AFTER IT SHATTERED THE FIRST TIME. A REPLACEMENT PART WAS PUT ONTO MY VEHICLE ON 12/14/05 AFTER A RECALL SERVICE. WITHIN SIX MONTHS THE PART THAT WAS DETERMINED AS DEFECTIVE IN 2004 THAT WAS PUT ONTO MY VEHICLE IN DECEMBER CAUSED THE GLASS TO SHATTER AGAIN. *NM

2002 MOUNTAINEER HEAD VALVE BROKE. *TS ***NAR*** THE CONSUMER AGREED TO A REBUILT ENGINE AND THE WORK WAS COMPLETED ON DECEMBER 29, 2005. TWELVE DAYS AFTER HAVING THE REBUILD ENGINE INSTALLED, IT CEASED WHILE THE CONSUMER WAS DRIVING. THE CONSUMER WAS TOLD A HOSE CLAMP CAME LOOSE. *JB

DURING BRAKE INSPECTION MECHANIC DISCOVERED BOTH REAR COIL SPRINGS WERE BROKEN AT THE SAME LOCATION ON EACH COIL SPRING. I HAVE NEVER USED THIS VEHICLE FOR TOWING, OFF-ROAD USE, OR HEAVY HAULING. I FIRMLY BELIEVE THIS IS NOT NORMAL WEAR AND TEAR. *JB

LOSS OF A/C ,FOUND WIRING HARNESS CHAFFING ON OIL FILTER SPACE GUARD DUE TO POOR ROUTING OF HARNESS. MANY OTHER WIRES RUN THROUGH THAT CAN CAUSE LOSS OF ENGINE AND OTHER FAILURES. *JB

I OWN A 2002 MERCURY MTNR. 85,000 MI. NORMAL,EXPECTED USAGE..4 WKS AGO NOTICED A CRACK IN THE REAR LIFT UP DOOR PANEL ABOVE/BELOW THE CTR. OF THE MTNR. LOGO. CRACK THR/THR PLASTIC PANEL.. DOOR IS USED FREQUENTLY AS ACCESS TO THE REAR STORAGE AREA..2 DAYS LATER TOOK IT TO THE FORD/MERC. DEALER, SERV. MNGR. STATES THAT HE HAS RECENTLY SEEN ANOTHER "SAME" CRACK.. CONTACTED FORD WHO STATED THAT THEY WOULD NOT TAKE ANY RESPONSIBILITY AS THE VEHICLE HAD >100,000MI..SAME RESULT WHEN HE CONTACTED THEM FOR MY VEHICLE, SENT IN FOR RECONSIDERATION WITH PICTURES OF THE VEHICLE/CRACK... APPEARS TO BE AN ENGINEERING/MANUFACTURING PROBLEM, NOT SPECIFICALLY RELATED TO >MILEAGE AS MUCH AS RELATED TO FREQUENT USAGE OF THIS DOOR, AND A PLASTIC PANEL SUSCEPTIBLE TO BREAKAGE SECONDARY TO DESIGN/PLACEMENT OF LOGO, CREATING A "WEAK" AREA THAT IS EXPOSED TO FREQUENT "BANGING DOWN" AS THE DOOR IS CLOSED..FORD'S ANSWER THE SECOND TIME WAS A DENIAL OF RESONSIBILITY AND A SUGGESTION THAT THE OWNERS CONTACT THEIR INSURANCE COMPANY (NOT THE CORRECT OR CUSTOMER FRIENDLY RESPONSE, AS THIS WOULD ONLY RESULT IN CUSTOMER PAYING OUT A DEDUCTIBLE AND/OR BEING SUBJECTED TO INCREASED INSURANCE RATES)...I REALIZE THAT THIS IS NOT A FAILURE THAT RESULTED IN ACCIDENT, INJURY OR DEATH, BUT IT IS ONE MORE EXAMPLE OF HOW THE AMERICAN AUTOMOBILE MANUFACTURERS ARE NOT LISTENING TO THE CUSTOMERS AND CERTAINLY NOT STANDING BEHIND THEIR PRODUCTS, AS DEFECTS, FAULTS ARE IDENTIFIED SECONDARY TO LESS THAN EXCELLENT DESIGN, ENGINEERING, AND MANUFACTURING..WHEN WILL THE AMERICAN AUTO INDUSTRY REALIZE THAT THE AVERAGE CONSUMER IS NOT IMPRESSED WITH THE HIGH POWERED, DRAMATIC ADVERTISEMENTS SEEN TODAU, AND WOULD LIKE THEM TO BE INTERESTED IN PRODUCING A SAFE, STURDY, WELL ENGINEERED VEHICLE...I AM VERY CONCERNED THAT FORD HAS TAKEN NO INTEREST OR RESONSIBILITY FOR SUCH AN OBVIOUS PRODUCT DEFECT....I HAVE HAD THE PANEL ORDERED AND IT WILL PAY TO HAVE IT REPLACED...HAVE THERE BEEN OTHER SUCH INCIDENTS NOTED?....THANK YOU . *NM

THE AIRBAG LIGHT WILL FLASH, THEN CONTINUOUSLY STAY ON. HAD TAKEN TO A CERTIFIED FORD DEALERSHIP TO HAVE IT CHECKED OUT AND/OR REPAIRED ON 3-15-06. THE SERVICE ADVISOR STATED THAT EVEN THOUGH WE HAVE AN ADDITIONAL VEHICLE SERVICE CONTRACT, IT WILL NOT COVER ANY SAFETY DEVICES AFTER 50,000 MILES. THE SERVICE ADVISOR THEN GAVE US AN ESTIMATE ON THE PARTS AND LABOR WHICH ARE APPROX. $232.00. THE SERVICE ADVISOR STATED THAT THE RIGHT HAND BUCKLE PRETENSIONER NEEDS REPLACED. IF IT DOES NOT GET REPAIRED AND THE LIGHT CONTINUES TO STAY ON, THEN IF WE (MEANING, MY HUSBAND, SON, DAUGHTER AND MYSELF) ARE IN AN ACCIDENT REQUIRING OUR AIRBAGS TO DEPLOY, THERE IS A HIGH POSSIBILITY THAT THEY WILL NOT DEPLOY, WHICH COULD BE FATAL (GOD FORBID), FOR MY FAMILY AND/OR ANY OTHER FAMILY THAT MAY HAVE HAD THE SAME EXPERIENCE WITH THEIR VEHICLE. I PERSONALLY FEEL THIS MATTER NEEDS TO BE INVESTIGATED AND THERE SHOULD BE A RECALL MADE ON EVERY VEHICLE. I HAD CALLED THE CUSTOMER SERVICE NUMBER TO SPEAK TO A REPRESENTATIVE THROUGH OUR VEHICLE SERVICE CONTRACT, IN HOPES TO GET SOME SATISFACTION THAT THEY WOULD PAY THIS, BUT TO NO PREVAIL I WAS TOLD THAT SINCE THE VEHICLE WAS OVER 50,000 MILES IT COVERS NO, AND I REPEAT NO SAFETY EQUIPMENT, SO THEREFORE THEY PAY 0 DOLLARS TOWARDS ANY SAFETY MALFUNCTIONS/FAILURES WITH YOUR VEHICLE. I HAVE ALSO CONTACTED FORD CUSTOMER SERVICE AND HAVE MADE A COMPLAINT CONCERNING THIS MATTER. I JUST HOPE THAT SOME JUSTICE CAN BE MADE TO RESOLVE THIS MATTER WITH OUR VEHICLE AND POSSIBLY OTHERS AS WELL. *NM

LEAKING REAR-END FLUID. REAR-END NOISE (HOWL/ROAR) DEFECT NOT COVERED BY FORD MOTOR COMPANY RECORDS SHOW THAT SSM17560 WAS REMOVED MYSTERIOUSLY.*JB

2002 MOUNTAINEER STALLS, TRANSMISSION CONTROL ASSEMBLY, MAIN CONTROL VALVE, AND GASKET HAD TO BE REPLACED. *TS THE LIFT GATE WAS STICKING, AND WHILE CLOSING IT, THE GLASS SHATTERED, THE GLASS WAS RECALLED, AND WAS SUPPOSE TO HAVE BEEN FIXED. THE OIL LIGHT ILLUMINATED. THE TRIM ON THE FRONT DOOR FELL OFF WHILE DRIVING. THERE WAS A GRINDING NOISE COMING FROM THE REAR WHEELS, IT WAS DETERMINED THAT THERE WAS SEVERE RUST ON THE BRAKE COMPONETS, THE PARK BRAKE SHOES FELL APART DUE TO CORROSION, THE REAR WHEEL BEARING AND KNUCKLE ASSEMBLY HAD EXCESSIVE RUST. *JB

THE REAR DIFFERENTIAL BEARINGS HAVE GONE BAD. THE COMPLETE DIFFERENTIAL WAS REPLACED IN JULY, 2003, SEPTEMBER 04, AND IN AN ATTEMPT TO DO SOMETHING DIFFERENT TO FIX THE PROBLEM THE DRIVE SHAFT WAS REPLACED IN OCTOBER 2005. NOW IT IS FEBRUARY 2006 AND THE BAD BEARING NOISE IS BACK. WE ARE TAKING IT INTO THE DEALER YET AGAIN FOR THE SAME PROBLEM. WE ARE ALSO GOING TO NOTIFY FORD AND THE CALIFORNIA CONSUMER PROTECTION AGENCY AND BBB. *JB