2002 MERCURY MOUNTAINEER Complaints

TRANSMISSION STARTED SHIFTING ROUGHLY. O/D OFF LIGHT STARTED FLASHING. THEN CAR WOULDN'T SHIFT OUT OF 2ND GEAR.*AK

HOOD SUPPORT STRUTS CAN FAIL IN COLD WEATHER WITHOUT NOTICE OR WARNING. COULD CAUSE SEVERE HEAD/HAND/ARM INJURY.*AK

COMPLAINT REQUESTING REIMBURSEMENT ON 2002 MOUNTAINEER. *TS THE CONSUMER WAS SEEKING DAMAGES ABOUT THE REAR WINDOW GLASS. A RECALL HAD BEEN ISSUED REGARDING THE ISSUE. (INSURANCE COMPANY ON BEHALF OF CONSUMER)*JB

DT*: THE CONTACT STATED THE LIFTGATE FELL OFF. THIS OCCURRED WHILE THE LIFTGATE WAS OPENED AND IT FELL ONTO THE CONTACT'S HEAD. THERE WERE NO WARNING INDICATORS BEFORE LIFTGATE FELL. *AK

ON NATIONAL TV THERE WAS A RECALL FOR FORD EXPEDITION REGARDING WATER LEAKING FROM THE WINDSHIELD WITH THE INTERIOR BEING SOAKED ON A RAINY DAY. I OWN A MERCURY MOUNTAINEER 2002, AND AM EXPERIENCING THE EXACT SAME PROBLEM FOR ABOUT 5 MONTHS, AND UNTIL RECENTLY IT HAS WORSENED. WHEN I CALLED FORD ON 6/22/05, THEY EXPLAINED THAT MY VEHICLE ID WAS NOT PART OF THE RECALL. I WOULD GREATLY APPRECIATE HAVING THIS INVESTIGATED SINCE IT SEEMED TO BE QUITE DANGEROUS FOR A WINDSHIELD TO BE LEAKING WATER. WHEN I TOUCH THE GLASS WINDSHIELD I CAN ACTUALLY MOVE IT. WHAT IF I HIT A POT HOLE...COULD THE GLASS SHATTER AND BREAK FROM LACK OF STABILITY. I DRIVE DAILY WITH MY THREE CHILDREN, AND AM VERY CONCERNED ABOUT HAVING THE MANUFACTURER FIX THIS PROBLEM. SHOULD I HAVE A NEW WINDSHIELD PUT IN? WILL THIS FIX THE PROBLEM OR JUST TEMPORARILY STOP THE WATER FROM LEAKING INSIDE? I WOULD APPRECIATE ANY DIRECTION IN THIS MATTER.*AK *NM

2002 MERCURY MOUNTAINEER - MARCH 2005 - 46,000 MILES SOLENOID WAS REPLACED COST $600 - DECEMBER 2005 - 60,000 MILES - TRANSMISSION LIGHT ON - IN SHOP NOW TO REPLACE TRANSMISSION OR PARTS - COST OF $2,300. I HAVE FOUR PERSONAL FRIENDS WHO HAVE ALSO HAD TROUBLE WITH THE FORD ENGINE. WE HAD RECEIVED NUMEROUS FORMS FOR EXTENDED WARRANTY. SEEMS THAT A 3 YEAR OLD CAR BOUGHT NEW AND STILL NOT PAID FOR SHOULD HAVE A GOOD WORKING TRANSMISSION. THIS IS A DEFECT IN MERCURY WHICH SHOULD BE FIXED AND CONSUMERS SHOULD NOT BE FORCED TO PAY FOR THIS REPAIR OR FOR AN EXTENDED WARRANTY. WHY IS MERCURY SO INSISTENT ON AN EXTENDED WARRANTY? MERCURY MUST KNOW THAT SOMETHING IS WRONG WITH THE TRANSMISSION IN THE CAR. *JB

COPY OF EMAIL SENT TO MERCURY DIVISION OF FORD MOTOR COMPANY: ON 12/9 I HAD TO TAKE MY 2002 MOUNTAINEER, WITH ONLY 46,000 MILES ON IT, TO FINNIN FORD IN DUBUQUE. I WAS TOLD I NEEDED A "NEW" TRANSMISSION!! I CALLED FORD TO EXPLAIN THE PROBLEM AND THIS PAST MONDAY (12/12) I GOT A CALL BACK THAT FORD WAS ONLY GOING TO PICK UP $1200.00 OF A $3000.00 REPAIR BILL. LAST NIGHT I PICKED UP MY VEHICLE FROM THE DEALERSHIP, BUT ONLY AFTER PAYING $1800.00!! THE REPLY FROM THE FORD CUSTOMER REP WAS THAT BECAUSE I DID NOT PAY FOR THE EXTENDED WARRANTY, I WAS STUCK FOR THE MAJOR PORTION OF THIS BILL. THIS IS NOT ACCEPTABLE!! BEFORE I SEEK LEGAL COUNSEL, I WOULD LIKE TO OFFER FORD/MERCURY ONE LAST CHANCE TO DO WHAT SHOULD OF BEEN DONE IN THE FIRST PLACE FOR A VERY LOYAL CUSTOMER (2 EXPLORERS & 2 MOUNTAINEERS). FORD/MERCURY SHOULD HAVE REPLACED THIS TRANSMISSION AT NO CHARGE. A TRANSMISSION FAILURE AT 46,000 MILES ON A 2002 SUV SHOULD NOT HAVE HAPPENED AND BECAUSE IT DID, THE MANUFACTURE SHOULD BE FIXING THE PROBLEM AT NO CHARGE TO THE CUSTOMER. OH, AND DID I MENTION THAT ACCORDING TO THE DEALERSHIP, THIS WAS THE SECOND SUCH PROBLEM THIS WEEK. IF FORD MOTOR CO. HAS A TRANSMISSION PROBLEM, THEY SHOULD OWN UP TO IT AND FIX THE PROBLEM. I AM ALSO A LONG STANDING MEMBER OF CONSUMER REPORT, AND I WILL BE ADVISING THEM OF THIS ISSUE AS WELL AS THE NATIONAL SAFETY COUNSEL. PLEASE RESPOND TO THIS EMAIL BY 12/20/2005. THANK YOU, DAVE GRALL. *NM

I HAD A SPARK PLUG BLOW OUT OF MY 2002 MERCURY MOUNTAINEER 4.6L ENGINE. THE CAR HAS 86,000 MILES ON IT BUT THIS IS THE SECOND ENGINE. THE ORIGINAL ENGINE WAS REPLACED IN DEC 2003 WHEN IT HAD 49,000 MILES ON IT. THE ORIGINAL ENGINE SEIZED UP AFTER AN OIL PUMP FAILURE. *NM

DT: THE CONTACT'S VEHICLE WAS INVOLVED IN A HEAD ON COLLISION WITH A TREE WHILE DRIVING AT 45 MPH. UPON IMPACT, THE FRONT AIR BAGS DID NOT DEPLOY. THERE WAS ONE INJURY REPORTED. THE INSURANCE COMPANY WAS NOTIFIED AND A REPORT WAS TAKEN. THE MANUFACTURER WAS CONTACTED. THEY REQUESTED THAT THE VEHICLE BE DELIVERED TO THEM FOR ANALYSIS. THE INSURANCE COMPANY HAD ALREADY TAKEN THE VEHICLE. A POLICE REPORT WAS TAKEN. *AK UPDATED 12/19/05. *JB

SPARK PLUG BLEW OUT OF CYLINDER HEAD AND STRIPPED THREADS. MERCURY MOUNTAINEER 2002. *NM