2002 MERCURY MOUNTAINEER Complaints

THIS IS A 2002 MERCURY MOUNTAINEER WITH A V8 ENGINE. THE VEHICLE ACCELERATES ON ITS OWN WITH NO DRIVER INPUT FROM A STOP. IT LURCHES BOTH IN DRIVE AND IN REVERSE.

DT: ABOUT TWO YEARS AGO OWNER PURCHASED THE VEHICLE 2002 MERCURY MOUNTAINEER. RIGHT AWAY OWNER COMPLAINED OF ACCELERATION PROBLEM. WHILE DRIVING ON THE ROAD VEHICLE FELT LIKE IT WAS SHIFTING WHEN IT ACCELERATED. VEHICLE USUALLY DID THIS ABOUT 25-30 MPH OR EVEN HIGHER SPEEDS. THE RPMS WOULD RAISE AND INCREASE SPEED. IT FELT LIKE A TRANSMISSION PROBLEM BECAUSE IT WOULD ACCELERATE, AND RAISE THE RPMS WITHOUT WARNING. THERE WERE NO LIGHTS TO INDICATE A PROBLEM. THE FIRST TIME THE VEHICLE WAS TAKEN TO THE DEALER THEY DIDN'T KNOW WHAT THE PROBLEM WAS. THE DEALERSHIP WAS COOPERATIVE. THE DEALER REPLACED ABOUT HALF THE TRANSMISSION BECAUSE THEY WERE THINKING THAT IT WAS A TRANSMISSION PROBLEM. THE PROBLEM HAS REMAINED ABOUT THE SAME AND WAS STILL GOING ON. WHEN IT ACCELERATED BY ITSELF IT SPED UP ABOUT 5-10 MPH. THE RPMS WENT UP BY ABOUT 1000. OWNER WOULD LIKE TO MAKE THE OFFICE OF DEFECT INVESTIGATION INVESTIGATORS AWARE THAT HE WOULD LIKE TO HAVE SOMEONE COME AND CHECK OUT THE VEHICLE, AND EVEN TAKE THE VEHICLE AWAY FOR FURTHER ANALYSIS IF THEY WOULD LIKE TO. HE ANOTHER VEHICLE TO DRIVE, AND INSISTED ABOUT GETTING THE PROBLEM WITH THE ACCELERATOR REPAIRED.*AK

DT: THE DRIVER'S SIDE OF THE DASHBOARD WAS PEELING. THE VEHICE HAD LESS THAN 50,000 MILES. THE CONSUMER CONTACTED THE THE DEALER AND THEY TOLD THE CONSUMER HE WOULD HAVE TO PAY FOR THE REPAIRS. *AK

I HAVE A 2002 MERCURY MOUNTAINEER THAT THE TRANSMISSION NEEDS TO BE RELACED. THERE WAS NOTHING WRONG WITH THE TRANSMISSION OPERATIONALY. THE DASHBOARD LIGHT O/D CHECK TRANSMISSION. THE DEALER WHICH WE PURCHASED SAID THE TRANS NEEDED TO BE REPLACEED AT $3200. I SENT A LETTER TO FORD MOTOR COMPANY ASKING FOR ASSISTANCE. THEY CONTACTED ME AND SATED THE COULD NOT HELP.

THE REAR PANEL OF ,MY 2002 MERCURY MOUNTAINEER WAS REPLACED WHEN THE REAR WINDOW BLEW OUT. THIS INDICINT OCCURRED WHEN THE VEHICLE WAS PARKED IN MY DRIVEWAY, AND WE FOUND LATER THAT THERE WAS A MASSIVE RECALL DUE TO THIS DEFECT. NOW, THE REAR PANEL IS LITERALLY PEELING AWAY FROM THE TRUCK, WE TOOK IT TO THE DEALER WHERE WE USUALLY GO FOR REPAIRS AND WAS TOLD THAT THE VEHICLE IS NO LONGER UNDER WARRANTY AND THAT WE WOULD HAVE TO JUST LIVE WITH IT. I FIND THIS COMPLETELY UNACCEPTABLE. THE VEHICLE IS BARELY THREE YEARS OLD AND I HAVE HAD SEVERAL PROBLEMS WITH IT; ALTHOUGH MOST OF THEM HAVE BEEN ADRESSED, I AM COMPLETELY SHOCKED THAT I HAVE TO DRIVE AROUND WONDERING WHETHER THE REAR PANEL IS GOING TO FLY OFF AND POSSIBLY CAUSE DAMAGE TO ANOTHER VEHICHLE OR EVEN WORSE CAUSE INJURY TO AN INDIVIDUAL. I AM CONTACTING FORD MOTOR COMPANY TODAY TO FORMALLY LET THEM KNOW OF MY COMPLAINT, BECUASE I'D LIKE TO KNOW HOW LONG IS THE WARRANTY PERIOD ON A MANUFACTURERS DEFECT THAT WAS REPAIRED. THANKS, DENISE

LEAK NOTICED AROUND REAR DIFFERENTIAL AT 49,000 MILES. DX AT 54,000 MI - LEAKING AXLE SHAFT SEALS. REPLACED SELAS. REAR DIFF. STILL WHINES UNDER LOAD.

TRANSMISSION SHIFTING ERRATICALLY ON UP-SHIFT, 2-3 / 3-4 AND 4-5. 5/16/05 MILEAGE 55K. THE VEHICLE WAS BROUGHT TO THE DEALER, ISSUE EXPLAINED AND FIXED ON FIRST TRY. SOLENOID, 1L2Z-7G391-AE REPLACED. THIS IS IN CASE ANYONE ELSE HAS SIMILAR PROBLEMS. EXTENDED WARRANTY WAS PURCHASED AND USED.

REAR LIFGATE LATCH FAILURE. UNABLE TO OPEN REAR LIFTGATE IN EVENT OF AN EMERGENCY. ALSO REAR GLASS LIFTGATE PISTIONS THAT HOLD UP WINDOW WITHIN LIFTGATE FAILURE, LOWER ONTO PERSONS HEAD.

WHILE REVERSING IN LOW SPEED, THE VEHICLE INADVERTENTLY ACCELERATED INTO A POLE. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK THE CONSUMER EXPERIENCED SUDDEN ACCELERATION. THE CONSUMER BELIEVED THAT THE PEDAL STUCK. THE TRANSMISSION PAN WAS REMOVED AND THEN RE-SEALED. THE MAIN CONTROL VALVE BODY WAS REMOVED AND REPAIRED. *SC *JB

DT: THE VEHICLE'S TRANSMISSION SLIPPED, JUMPED AND MADE CLUNKING NOISES WHILE IN PARK, REVERSE OR WHILE THE CONSUMER WAS DRIVING. THE VEHICLE WAS TAKEN TO THE SHOP SEVERAL TIMES FOR NUMEROUS THINGS SUCH AS THE IGNITION SWITCH. SHE TOOK HER VEHICLE TO THE SHOP THIS TIME AND THEY SAID IT WAS HER TRANSMISSION. HER VEHICLE ONLY HAS 41000 MILES. SHE STARTED SMELLING A BURNING SMELL AND THAT'S WHEN SHE TOOK IT INTO THE SHOP. SHE HAS ONLY HAD THE VEHICLE 45 DAYS AND HAS ALREADY HAD ALL THESE PROBLEMS. *NM