1997 MERCURY MOUNTAINEER Complaints

1997 MOUNTAINEER FIRESTONE TIRE SEPARATED WHILE DRIVING. *TS THE CONSUMER WAS INFORMED THAT HE WOULD BE REIMBURSED FOR THE TIRES THAT HE REPLACED. *JB

BOTH REAR DOOR LATCHES CAN NOT BE RELEASED FROM INSIDE VEHICLE. FIRST RIGHT REAR FAILED AND ABOUT SIX MONTHS LATER LEFT REAR FAILED. NECESSARY TO ROLL DOWN WINDOWS TO REACH OUTSIDE FOR DOOR HANDLE OR HAVE FRONT SEAT PASSENGER GET OUT AND OPEN REAR DOOR. CHILD PROOF LOCKS CHECKED AND VERIFIED SELECTED TO NORMAL OPERATING POSITION. HAVE NEVER SELECTED CHILD LOCK OUT POSITION AS WE DO NOT HAVE ANY CHILDREN. HAVE BEEN TOLD MANY FORD EXPLORER OWNERS HAVE EXPERIENCED SAME PROBLEM. THIS IS POTENTIALLY A SERIOUS SITUATION IF REAR SET PASSENGERS ARE UNABLE OPEN THEIR DOORS WITHOUT THE AID OF OTHERS. I HAVE NO IDEA WHAT IT WILL COST TO HAVE THIS REPAIRED AS I HAVEN'T BEEN TO A DEALER YET. *JB

THE HOT/COLD ADJUSTMENT ON THE HEATER OF MY 1997 MERCURY MOUNTAINEER IS INOPERATIVE, WHICH MAKES IT DIFFICULT TO DRIVE WHEN THE WINDSHIELD IS FOGGED, SINCE THE DEFOGGER BLOWS ONLY COLD AIR. THE PROBLEM, APPARENTLY STRIKES ALL 95-99 EXPLORER/MOUNTAINEERS EVENTUALLY, DUE TO POOR DESIGN OF THE HEAT BLEND DOOR. THE ESTIMATE FROM THE DEALER, WHO HAS DONE MANY, WAS OVER $200 FOR THE REDESIGNED PART, AND OVER $800 LABOR TO INSTALL. *NM

DT*: THE CONTACT STATED THE DRIVER SIDE SEAT BELT BUCKLE ASSEMBLY WILL NOT HOLD THE SEAT BELT BUCKLE WHEN INSERTED. THE BUCKLE ASSEMBLY RELEASES THE SEAT BELT BUCKLE AND DOES NOT LOCK. THE VEHICLE HAS NOT BEEN TAKEN TO A LOCAL DEALER OR INDEPENDENT REPAIR SHOP FOR INSPECTION. *JB

DT: 1997 MERCURY MOUNTAINEER. I THE CONSUMER BOUGHT THE CAR USED, AND WHEN USING THE CRUISE CONTROL FOR THE FIRST TIME IT WOULD NOT DISENGAGE. IT WAS AT 70 MPH AND IT ACCELERATED TO 85 MPH. TO STOP VEHICLE HAD TO PUT IT INTO NEUTRAL AND TURN THE KEY OFF. THEN VEHICLE COASTED UNTIL IT WOULD STOP. ALSO HAD TO PUMP THE BRAKES MANY TIMES TO STOP. THERE WAS NO CRASH. HAD THE CAR LOOKED AT BY A MECHANIC. *AK

DEALER STATES THAT MY VEHICLE [XXX] IS NOT INCLUDED IN THE RECALL FOR 1997 MERCURY MOUNTAINEER SWAY BAR LINKS 00S47- RECALL ID#00V402000. I DON'T UNDERSTAND WHY MY VEHICLE SHOULD BE EXCLUDED EVEN THOUGH IT IS A 1997 MOUNTAINEER. I WOULD LIKE SOME COMPENSATION FROM FORD MOTOR COMPANY. *JB UPDATED 07/19/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

DRIVER'S SIDE SEAT LEVER THAT LETS THE SEAT BACK BROKE OFF, FORD DEALER HERE WON'T FIX IT. MY HUSBAND SAID HE REMENBERS A RECALL ON IT BUT FORGOT ABOUT IT. PLEASE LET US KNOW WHAT TO DO.*AK

WHILE DRIVING 50 MPH THE CONSUMER FELT SOMETHING UNDER H IS FOOT SNAP. THE CONSUMER LOST SPEED, PULLED OVER TO THE SIDE OF THE ROAD, TO DISCOVER THE BOLT HOLDING THE ACCELERATOR PEDAL HAD FALLEN OFF. THE CONSUMER WAS ABLE TO DRIVE THE VEHICLE IN ORDER TO HAVE THE REPAIR DONE. *NM *TC

DRIVER'S SEAT BELT WILL NOT SECURE AND HOLD, WHICH IS DANGEROUS IF VEHICLE IS IN AN ACCIDENT BECAUSE THE DRIVER CAN HIT THE WINDSHIELD. DEALER WAS NOTIFIED BY CONSUMER.*AK

FRONT SEAT BELTS WILL NOT UNLATCH. CONSUMER AND PASSENGER HAD TO SLITHER OUT OF THE SEAT IN ORDER TO BE RELEASED. CONSUMER WILL CONTACT MANUFACTURER.*AK