2002 MERCURY MOUNTAINEER Complaints

WHILE DRIVING IN COLD WEATHER DRIVER'S SIDE WINDOW FELL OFF TRACK, CAUSING THE GLASS TO FALL INSIDE THE PANEL OF THE DOOR FRAME. ONSUMER WAS ABLE TO DRIVE THE VEHICLE TO THE DEALER, AND MECHANIC REPLACED THE WINDOW. ALSO, CONSUMER WENT TO LIFT UP THE TAILGATE AND THE CABLE SNAPPED IN HALF. CONSUMER WAS ABLE TO PUT THE CABLE IN THE BACK OF THE TRUNK. HOWEVER, MECHANIC INFORMED CONSUMER THAT VEHICLE WAS NOT ON RECALL OR UNDER WARRANTY. *AK

I BOUGHT A 2002 MERCURY MOUNTAINEER MAY 16TH 2003 WITH APPROX 45,000 MILES. ABOUT A WEEK LATER WE NOTICED THAT THE SHIFTING SEEMED TO BE JERKY GOING FROM 2-3 GEARS. TOOK IT BACK INTO THE PERSON I BOUGHT IT FROM AND HE CALLED OUR LOCAL FORD DEALER WHO HE PURCHASED IT FROM 2 DAYS PRIOR FOR ME. THEY STATED THERE WERE NOT BULLETINS OUT ON THE TRANSMISSION. WE HAD THE TRANSMISSION FLUID CHECKED AND IT APPEARED TO BE OK. A COUPLE OF MONTHS WENT BY AND THEN A SOFT SHUDDER STARTED WHEN GOING TO THE NEXT GEARS. I TOOK IT TO A LOCAL TRANSMISSION PLACE AND THE TECH STATED THAT HE HAD SEEN 2 OF THESE INCIDENTS IN THE LAST 6 MONTHS. RECOMMENDED I GET RID OF THE VEHICLE AS THERE WAS A FLAW IN THE TRANSMISSION DESIGN. IN NOVEMBER OF 2003 WE HAD THE TRANSMISSION SERVICED (APPROX $250). CLEARED UP THE PROBLEM FOR A COUPLE OF MONTHS BUT REAPPEARED AND THEN WENT INTO A HARD SHIFT GOING TO EACH GEAR. FEB 2004 TOOK IT BACK TO LOCAL FORD DEALER AND THEY WILL CHARGE ME $2700 TO REPLACE MY TRANSMISSION WITH A REBUILT FORD TRANSMISSION. THE REAL KICKER IS I BOUGHT THIS VEHICLE BECAUSE MY 2001 FORD WINDSTAR'S TRANSMISSION WENT OUT AND THERE WAS A SERVICE BULLETIN OUT ON IT TOO. I GUESS SHAME ON ME FOR CONTINUING TO BUY FORD. *AK

SUBJECT REGARDING REAR LIFTGATE APPLIQUE (TRIM PANEL) CRACKS. *AK DOB=02/02 AND WILL CK. DESIGN VERSION. 061604_PCO

I HAVE A CONTINUED PROBLEM OF THE ABS LIGHT COMING ON. I HAVE HAD IT IN THE SHOP 5-6 TIMES. THEY CHANGED THE SENSOR AND A WHILE LATER IT COMES BACK ON. ON SEVERAL OCCASIONS, MY BRAKES HAVE GONE ALL THE WAY TO THE FLOOR. THE DEALERSHIP MAINTAINS THAT MERCURY IS AWARE OF THE PROBLEM AND MAY BE WORKING ON A RECALL. MY LIGHT IS NOW ON AGAIN AND HAVE PLACED A CALL TO THE DEALERSHIP. I HAVE TO WAIT FOR THE MANAGER TO RETURN TO TOWN TO SEE WHAT HE WOULD LIKE TO DO. OH, AND I DO HAVE THE EXTENDED WARRANTY THAT I HAVE PAID OVER $2,000. WHAT IS THAT FOR? WHAT WILL IT TAKE, MY BRAKES TO GO OUT?

THE SERVICE DEPT. STATES THAT THE WIRING IS BAD.AFTER REPLACING THE WIRING THE PROBLEM STILL EXIST.I'AM AFRAID TO DRIVE THIS CAR IF THE WIRING IS BAD THERES A CHANCE THAT THE CAR WILL CATCH A FIRE.

WHILE DRIVING 55 MPH HEARD A KNOCKING NOISE COMING FROM THE REAR. CONSUMER TOOK VEHICLE TO DEALER FOR ANALYSIS, AND MECHANIC COULD NOT RESOLVE THE PROBLEM. *AK

THE ANTI-LOCK BRAKE SYSTEM FAILED. IT WAS SERVICED BUT THE SERVICE TECHNICIAN STATED IT NEEDED A NEW PART TO MAKE THE BRAKES EFFECTIVE. PROVIDE FURTHER DETAILS............................................ *JB

WITHOUT WARNING RIGHT SIDE LIFTGATE HINGE SNAPPED, CAUSING THE LIFTGATE TO HIT THE CONSUMER IN THE CHEST.*AK PE04045_PCO

ABS LIGHT CONTINUALLY COMES ON. ON SEVERAL OCASSIONS, WHEN APPLYING THE BRAKES, THEY GO ALL THE WAY TO THE FLOOR WITH A SHUDDERING NOISE. THE VEHICLE HAS BEEN IN THE DEALERSHIP 5 / 6 TIMES TO REPAIR THIS PROBLEM. THE SENSOR HAS BEEN CHANGED AND AFTER A MONTH OR SO, IT COMES BACK ON AGAIN. ON MY LAST VISIT TO THE DEALERSHIP, I WAS TOLD MECURY WAS AWARE OF THE PROBLEM AND THEY WERE WORKING ON A SOLUTION. THEY SAID I WOULD BE CONTACTED IN A COUPLE OF WEEKS. THAT WAS MONTHS AGO AND MY LIGHT IS BACK ON AGAIN. WHAT WILL IT TAKE, AN ACCIDENT? NOW I AM WAITING FOR THE MANAGER TO RETURN TO TOWN TO GIVE ME A CALL.

ABS SENSOR LIGHT STAYED ON. CONSUMER STATED THAT VEHICLE PRODUCED A LOUD GRINDING NOISE, AND THERE WAS EXTENDED STOPPING DISTANCE. DEALER CLAIMED ABS SYSTEM FAILED. *AK