2002 MERCURY MOUNTAINEER Complaints

View complaints related to 2002 MERCURY MOUNTAINEER. The complaints found here are submitted by actual consumers with first hand experience. There are more than 360 complaints submitted for the 2002 MERCURY MOUNTAINEER. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2002 MERCURY MOUNTAINEER
    - BACLIFF, TX

    WHEN BRAKES ARE APPLIED AND MAKING A SUDDEN STOP VEHICLE IDLES IN NEUTRAL. THEN, JUMPS INTO DRIVE. WHEN GAS PEDAL IS DEPRESSED VEHICLE WILL NOT RESPOND. DEALER HAS BEEN CONTACTED. PLEASE PROVIDE FURTHER DETAILS.*AK

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2002 MERCURY MOUNTAINEER
    - BEAUMONT, TX

    I PURCHASED 2002 MERCURY MOUNTAINEER ON 08/31/01 AND IN LESS THAN A MONTH THE VEHICLE LEAKED FUEL. THE FIRST INCIDENT HAPPENED ON 09/26/01 WHILE THE VEHICLE WAS IDLING IN PARKING THE ENGINE STARTED LEAKING FUEL AND EMPTYED THE TANK IN ABOUT 2 MINUTES. THE VEHICLE TOWED IN FOR REPAIRS THAT DAY AND O-RINGS WERE REPLACED. THE SECOND INCIDENT HAPPENED ON 10/03/01 WHILE THE VEHICLE WAS BEING DRIVEN ON THE INTERSTATE AT 70 MPH, AND THIS TIME SMOKE BEGAN TO COME FROM UNDER THE HOOD. THE VEHICLE WAS TOWED AND REPAIRED ONE DAY LATER, AND THE REPAIRS MADE WERE TO REPLACE THE INJECTOR. THE THIRD INCIDENT HAPPENED ON 10/17/01 WHILE THE VEHICLE WAS AT AN INTERSECTION WAIT AT A SIGNAL LIGHT. THE SMELL OF FUEL CAME IN THERE THE A/C VENT AND SMOKE WAS COMING FROM UNDER THE HOOD. THE VEHICLE WAS TOWED IN FOR REPAIRS THAT DAY AND IS STILL IN FOR REPAIRS SINCE 10/17/01. I DO NOT FEEL SAFE DRIVING THIS VEHICLE AND HAVE MADE THAT KNOWN TO THE DEALERSHIP AND MANUFACTER. I HAVE REQUESTED A VEHICLE BUY BACK AND THE ONLY ANSWER I GET IS TO WAIT FOR MORE REPAIRS. I FEAR FOR MY LIFE BY DRIVING THIS VEHICLE AGAIN. THANK YOU VIRGIA RHYMES

    Source: NHTSA WEB SITE
  • 2002 MERCURY MOUNTAINEER
    - BEAUMONT, TX

    CONSUMER WAS TRAVELING ABOUT 70MPH ON A HIGHWAY AND SMELLED GASOLINE COMING THROUGH AIR CONDITIONER'S VENTS. SHE WAS ABLE TO PULL OVER TO SHOULDERS, AND VEHICLE WAS LEAKING OIL FROM UNDERNEATH. DEALERSHIP WAS AWARE. *AK

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2002 MERCURY MOUNTAINEER
    - RUTHERFORD, NJ

    DRIVING ON A RAINY AFTERNOON TO MY SONS HOUSE IN RIDGEWOOD, NJ. I RAN OVER A SMALL ROCK WHICH PUNCTURED MY REAR TIRE. THE TIRE HAD ONLY 3000 MILES ON IT AND COULD NOT BE FIXED, IT HAD A 2" TEAR IN IT. I FEEL THIS SHOULD NOT HAVE HAPPENED TO A NEW TIRE AND IS UNSAFE. EAGLE LS M+S P245/70R16

    Source: OPTICAL MARKED VOQ
  • 2002 MERCURY MOUNTAINEER
    - OAK HILL, VA

    ENGINE STALLS TRAVELLING AT 35 MILES/HR. HAS HAPPENED TWICE. ELECTRICAL POWER ON, JUST ENGINE TURNS OFF.

    Source: NHTSA WEB SITE
  • 2002 MERCURY MOUNTAINEER
    - BURLINGTON, NC

    SERVICE BULLETIN 14966 STATES DO NOT REPLACE ANY PARTS IN AN EFFORT TO REPAIR THE VEHICLE - VEHICLE HAS BEEN IDLE AT OFFICE SINCE RETURNED FROM DEALER ON JULY 24,2001 - FORD MOTOR CONTINUES TO SELL THIS VEHICLE WITH THE SAME PROBLEM - FORD REGIONAL SERVICE MAMAGER CONTACTED ME ON TWO OCCASIONS AND WAS TO GET BACK BY AUGUST 7, 2001 BUT HAS NOT DONE SO. THE VEHICLE HAS BEEN PARKED AS I FEEL THAT WHERE A DRIVE TRAIN IS INVOLVED, IT COULD BE DANGEROUS - I HAVE ASKED THAT THE VEHICLE BE REPLACE AS IT HAS BEEN OUT OF SERVICE FOR 21 DAYS.*AK

    Source: NHTSA WEB SITE
  • 2002 MERCURY MOUNTAINEER
    - COUNTRYSIDE, IL

    WAS PULLING OUT INTO TRAFFICE AT 45MPH WHEN HOOD FLEW UP ABOUT 6 INCHES. DID NOT HIT WINDSHIELD DUE TO SECONDARY LATCH CATCHING IT. SAME PROBLEM HAS HAPPENED BEFORE IN JULY. VEHICLE HAS ONLY 500 MILES.*AK

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2002 MERCURY MOUNTAINEER
    - LONG BEACH, CA

    CONSUMER WAS DRIVING AND NOTICED DOOR AJAR LIGHT WAS ON. SHE PULLED OVER, SHUT OFF ENGINE, AND GOT OUT OF VEHICLE WITH REMOTE, KEY IN IGNITION. CONSUMER NOTICED SIDE DOORS CLOSED, AND WALKED TO REAR OF VEHICLE AND PUSHED REMOTE TO RELEASE LIFTGATE. INSTANTLY, WINDOW EXPLODED, A METAL PIECE ON BOTTOM OF TAILGATE FELL OFF. VEHICLE HAS BEEN AT DEALER SINCE THAT DAY, STILL TRYING TO RID VEHICLE OF GLASS. CANNOT GIVE CONSUMER A REASON WHY THIS HAPPENED. CONSUMER IS CONSIDERING LEMON LAW.*AK PURCHASED VEH. 04/01 AND WITHIN 1000 MILES (05/01), ATTEMPTING TO OPEN GLASS, GLASS SHATTERED. WILL GET VIN AND DOB_06142004_PCO PE04045.PCO

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2002 MERCURY MOUNTAINEER
    - ARLINGTON, TX

    CONSUMER NOTICED FLUID LEAKING FROM UNDER VEHICLE. CONSUMER TOOK CAR TO DEALER. DEALER TOLD CONSUMER THAT THE RADIATOR NEEDED TO BE REPLACED. CONSUMER STATED THAT AT 700 MILES RADIATOR SHOULD NOT NEED REPLACING.*AK

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE