2003 MERCURY MOUNTAINEER Complaints

AFTER SPENDING HOURS TRYING TO REMOVE BACK DISC-DRUMS FOUND THAT THE EBRAKE SHOES HAD RELEASED FROM THE LININGS ON BOTH SIDES REAR OF A 2003 MERCURY MOUNTAINEER THE ADHESIVE ON THE SHOES HAD RELEASED FROM THE SHOE. *TR

PURCHASED THE 2003 MERCURY MOUNTAINEER IN 2007. WE ONLY DRIVE THE CAR LOCALLY FOR SCHOOL AND WORK AND WITHIN 30 DAYS OF PURCHASE, THE CAR WOULD NOT GO INTO REVERSE. WAS TOLD THE TRANSMISSION WAS SLIPPING AND MADE THE DEALERSHIP/WARRANTY PAY FOR $1600 REPAIR. SINCE THEN THE CHECK ENGINE LIGHT COMES ON EVERY 3 MONTHS. WE GET CHECK FUEL CAP MESSAGE, REPLACED THAT TWICE (LAST ONE FROM ACTUAL FORD DEALERSHIP) BECAUSE THEY TOLD US IT WASN'T THE ORIGINAL FROM THE CAR. CAR LEAKS WATER THROUGH THE REAR WINDOW/ROOF SEAL AND NOW MY LIGHT STAYS ON WHEN I LOCK THE CAR AND IT TELLS ME EVERY TIME WE GET IN THE CAR THAT THERE IS A DOOR AJAR NO MATTER IF WE GET OUT AND RECLOSE ALL 4 DOORS AND BACK DOOR. R&R WHEEL SPEED SENSOR AND BALL JOINTS HAD TO BE REPLACED 8/29/08 FOR $555. JUST RECENTLY HAD MY TRANSMISSION GO OUT AGAIN (12/8/09) AND HAD TO HAVE COMPLETE REBUILD OF A MERCURY TRANSMISSION WHICH COST US ANOTHER $4000. IT STILL SLIGHTLY VIBRATES GOING BETWEEN 30 AND 40 MILES PER HOUR. ALSO THE BACK HATCH HAS CRACKED COMPLETELY DOWN THROUGH THE LOGO. OUR FORD DEALER CHARGES $200 JUST TO LOOK AT THE VEHICLE! *TR

I HAVE A 2003 MERCURY MOUNTAINEER. I WAS STOPPED TO GET FUEL. I PUT MY SUV IN PARK TO GET OUT. I WAS LEAVING MY KEYS IN IT. WHEN I STEPPED OUT AND WALKED TO THE REAR, MY SUV STARTED ROLLING BACKWARDS. I HAD TO RUN BACK AN JUMP IN IT AND HIT THE BRAKE. I LOOKED AT THE GEAR SHIFTER AN IT DIDN'T GO INTO PARK. IT STOPPED IN THE MIDDLE OF P AND R. IF I HAD LOCKED THE DOORS I WOULD NEVER BEEN ABLE TO GET INSIDE BEFORE IT HIT THE FUEL PUMPS. IT HAS BEEN STOPPING AT THAT SPOT EVERY TIME I PUT IT IN PARK. *TR

TL*THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. WHILE THE VEHICLE WAS ON IN THE PARK POSITION WITH THE AUTOMATIC START, THE GEAR SHIFTED INTO REVERSE AND CRASH INTO A VEHICLE. THE CONTACT CALLED TO THE POLICE WHO CONFIRMED THAT THE VEHICLE WAS IN THE PARK POSITION. THE CONTACT IS CONCERNED ABOUT THE SAFETY RISK SINCE THE FAILURE MAY HAVE CAUSED A SERIOUS INJURY OR TRAGEDY TO OCCUR. THE VEHICLE WAS NOT DESTROYED. THE FAILURE MILEAGE WAS 112,000.

I HAVE 2003 MERCURY MOUNTAINEER AND I HAVE HAD IT SINCE FEBRUARY 2007. I HAVE HAD NUMEROUS PROBLEMS WITH IT AND THE LAST PROBLEMS WAS THE BREAKING POINT. I HAVE THREE MORE YEARS TO PAY FOR THIS VEHICLE AND I WANT SOMETHING TO BE DONE ABOUT THE PROBLEMS WITH THIS VEHCILE. FORD SHOULD BE HELD RESPONSIBLE FOR THIS VEHICLE AND FIXING THE PROBLEMS ASSOCIATED WITH IT. I PURCHASED THIS VEHICLE FROM COMMUNITY FORD IN NEW ALBANY, MS IN FEBRUARY 2007 WITH 45,000 MILES ON IT. I COULDN'T GET AN EXTENDED WARRANTY OR ANY WARRANTY WITH THE VEHICLE I WAS TOLD. AFTER A YEAR, I HAD TO REPLACE THE FRONT END AND IT WAS $500.00 AT GEORGE'S TIRE SERVICES. I TOOK IT IN DUE TO THIS NOISE COMING FROM THE FRONT AND I WAS ADVISED THAT IF I DIDN'T HAVE THE WORK DID IT WOULD LOCK UP ON ME WHILE I AM DRIVING AND CAUSE AND ACCIDENT. I NOTICED THAT MY STRUCTURE BODY:HATCHBACK/TAILGATE HAS CRACKED COMPLETELY. MY SEAT BELT ON THE DRIVER SIDE IN THE BACK DON'T WORK. MY ENGINE COOLING SYSTEM AIRCOMPRESSOR HAS WENT OUT AND I HAVE ELECTRICAL PROBLEMS WHERE MY OIL GAUGE IS CONSTANTLY SAYING IT'S LOW. I HAVE MY OIL CHANGE EVERY 3000 MILES. I AM HEARING THIS NOISE IN THE REAR OF THE VEHICLE AND I DON'T KNOW WHAT IT IS AND CAN'T AFFORD TO GET GOING TO FORD TO SEE WHAT IT IS. I HAVE BEEN SMELLING THIS BURNING COMING FROM THE UNDER THE HOOD AND I DON'T KNOW WHAT IT IS EITHER. MY LASTEST PROBLEM IS MY TRANSMISSION IS GOING OUT AND I HAVE HAD THIS VEHICLE FOR TWO YEARS AND I HAVE THREE MORE YEARS OF PAYMENT ON THIS VEHICLE. MY TRANSMISSION COST ME AROUND $3500 AND I DON'T HAVE ANY WARRANTY ON IT. THIS IS A LEMON I HAVE PURCHASED AND I THINK SOMETHING SHOULD BE DONE ABOUT IT. *TR

I HAVE A 2003 MERCURY MOUNTAINEER AND I AM HAVING TRANSMISSION PROBLEMS NOW. I HAD AN ACCIDENT BACK IN JUNE 2009 WHERE MY VEHICLE ROLLED OUT OF THE YARD AND HIT THE NEIGHBORS HOUSE AND I WAS HURT IN THE PROCESS. ON JUNE 22, 2009, I WENT OUTSIDE TO WARM MY VEHICLE UP BEFORE I WENT TO WORK THAT MORNING. WHILE, I WAS GETTING READY TO LEAVE OUT THE DOOR TO GO TO MY VEHICLE IT START ROLLING BACK. I IMMEDIATELY RAN OUTSIDE BEHIND THE VEHICLE TO KEEP IT FROM HITTING THE NEIGHBORS HOUSE BECAUSE I KNEW PEOPLE WERE THERE. I GRAB THE DOOR AND IT THREW ME ON THE GROUND SO HARD THAT I THOUGHT I DAMAGED MY ORGANS. AFTER THE LOWNDES COUNTY SHERIFF LEFT, I WENT TO GEORGE'S IN WEST POINT, MS WHERE THEY DO MY TIRES AND BRAKES TO CHECK ON THE BRAKES. THEY CHECKED MY CAR AND SAID EVERYTHING WAS FINE. I WENT TO THE NORTH MISSISSIPPI MEDICAL CLINIC TO MAKE SURE I WAS OK AND I DIDN'T HAVE ANY BROKEN BONES. I HAD TO GO BACK TO THE DOCTOR AGAIN THE NEXT DAY ON JUNE 23, 2009 BECAUSE I WAS NOT FEELING GOOD. I WAS TAKEN TO BAPTIST MEMORIAL HOSPITAL ON JUNE 26, 2009 DUE TO THE INCIDENT AND WHEN I WAS THROWN IT JARRED MY ACID REFLUX AND CAUSED A VIRUS. I WAS CHECKED THOROUGHLY FOR ORGAN DAMAGE AND PUT ON PAIN MEDICATION. THIS INCIDENT COST MY INSURANCE TO GO UP AND I DIDN'T KNOW WHAT HAPPEN UNTIL MY TRANSMISSION STARTING GOING OUT IN MY VEHICLE. I HAVE HAD THIS VEHICLE FOR TWO YEARS AND HAVE THREE MORE YEARS TO PAY FOR IT AND MY TRANSMISSION IS GOING OUT. I LOOKED ON THE INTERNET UNDER RECALLS TO SEE IF THERE WERE ANY AND I SAW 12 COMPLAINTS REGARDING THE TRANSMISSION PROBLEMS. ONE COMPLAINT CAUGHT MY ATTENTION REGARDING THE VEHICLE ROLLING OUT OF THE YARD AND THAT'S WHAT HAPPEN TO ME. I TOOK MY VEHICLE TO STARKVILLE FORD ON DEC.29, 2009 AND WAS TOLD THAT MY 2ND SHIFT GEAR HAS COMPLETELY GONE OUT AND I ASKED HOW DOES THIS HAPPEN AND HE SAID HE DIDN'T KNOW. HE KNOWS BECAUSE I AM PRETTY SURE HE HAS SEEN ALOT OF THESE VEHICLES AND IT IS GOING TO COST ME $3500 TO FIX MY VEHICLE . *TR

LIFTGATE PANEL ABOVE EMBLEM (OUTSIDE) HAS CRACKED COMPLETELY TOP TO BOTTOM. WHEN I TOOK TO FORD SERVICE, THEY STATED OTHER SIDE WILL CRACK AND EVENTUALLY PANEL COULD COME OFF. MY TRUCK IS ONLY 6 YEARS OLD. IF PANEL COMES OFF, ODDS ARE IT WILL COME OFF WHILE DRIVING. I DO ALOT OF HIGHWAY MILES AND THAT COULD BE SERIOUS. I WAS TOLD THERE ARE RECALLS ON SAME PROBLEM BUT FOR DIFFERENT YEAR. THIS NEEDS TO BE REVIEWED. *TR

GEAR SHIFT LEVER (PRNDL) SNAPPED OFF OF STEERING COLUMN WHEN SHIFTING INTO PARK FROM A DEAD STOPPED POSITION. *TR

I ALSO HAVE A CRACK ON MY LIFT GATE AROUND THE EMBLEM AND EVERY MERCURY I SEE ON THE ROAD ALSO HAS IT. I ALSO BELIEVE THEY SHOULD DO A RECALL ON THIS ISSUE. *TR

WE PURCHASED A 2003 MERCURY MOUNTAINEER APPROX. 9 MONTHS AGO AND HAVE NOW DISCOVERED THAT THE FRONT DIFFERENTIAL HAS GONE OUT. WHEN WE DID EXTENSIVE RESEARCH WE FOUND THAT THERE WAS A MASSIVE RECALL BETWEEN 2002 - 2006 FOR THIS MANUFACTURER'S DEFECT ON MOUNTAINEERS, EXPLORERS, EXPEDITIONS AND RANGE/LND ROVERS. WHEN WE CONTACTED FORD MOTOR CO; THEY SAID THAT OUR PARTICULAR VIN# DID NOT MAKE THE RECALL LIST. WHEN I ASKED HOW COME A MANUFACTURE'S DEFECT COULD NOT MAKE THE RECALL LIST THEY SAID IT COULD BE AN OVERSIGHT OR JUST MAYBE NOT FOR THAT MODEL. I THEN ASKED HOW COME THE RESEARCH PROVED TO SHOW THAT THESE WERE DEFECTIVE UPON MANUFACTURING AND SOME OF THEM NOT GET RECALLED THEY HAD NO ANSWER FOR ME. WE NOW HAVE A VEHICLE THAT IS INOPERATIVE AND NOBODY WANTS TO CLARIFY THE PROBLEM. WE HAVE HAD 2 ESTIMATES BOTH WITH USED PARTS FROM A WRECKING YARD. THE 1ST ESTIMATE WAS $1350 AND THE 2ND WAS $800 AND NO GUARANTEES SINCE THEY WOULD BE PULLING THE FRONT DIFFERENTIAL OFF OF A WRECKED VEHICLE THE SAME YEAR AS OURS AND IT COULD ALSO POTENTIALLY BE DEFECTIVE. WE DO NOT HAVE THE MONEY FOR THE REPAIRS AND NOW MY HUSBAND HAS NO TRANSPORTATION TO GET TO WORK. HE DOES DRIVE MY CAR AT THE MOMENT BUT CAN NOT CARRY ALL OF HIS TOOLS IN MY VEHICLE SINCE HIS IS AN SUV. WE DID SEEK LEGAL COUNCIL AND WERE INFORMED THAT WE NEED TO FILE THIS COMPLAINT IN HOPES THAT YOU COULD FORCE FORD TO RECALL OUR VEHICLE AND THEY SAID WE HAD A VERY GOOD LAW SUIT. IF MY HUSBAND DID NOT HAVE THIS CHECKED AND CONTINUED TO DRIVE IT WITHOUT KNOWLEDGE OF THE PROBLEM IT COULD HAVE RESULTED IN THE GEARS LOCKING UP AND A CRASH WHICH COULD HAVE RESULTED IN SERIOUS INJURIES OR EVEN DEATHS. PLEASE ADVISE WHAT OUR OPTIONS ARE. *TR