2004 MERCURY MOUNTAINEER Complaints

TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT DEACTIVATED THE CRUISE CONTROL WHEN THE VEHICLE SUDDENLY STALLED. THE FAILURE ALSO RECURRED WHEN DRIVING AT SLOWER SPEEDS OR WHEN DECELERATING WITH THE CRUISE CONTROL ACTIVATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THERE WAS A RECALL AND REFERRED THE CONTACT TO THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THERE WAS A MANUFACTURER'S VOLUNTARY RECALL ISSUED BUT THE CONTACT'S VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. UPDATED 9/21/12 *CN THE CONSUMER STATED WHEN THE FAILURE OCCURRED, THERE WAS A TOTAL SHUTDOWN OF THE ONBOARD COMPUTER, BECAUSE THE POWER STEERING AND POWER BRAKES ALSO FAILED. RECOVERY REQUIRED GETTING THE VEHICLE STOPPED ON THE SHOULDER AND TURNING OFF THE IGNITION. UPDATED 10/04/12

AS I WENT TO SHUT THE BACK LIFT GATE WINDOW HATCH, THE HINGE BROKE LEAVING THE WINDOW TO FALL. LUCKILY I CAUGHT IT, BUT IT CAME DOWN HARD. THE SHEAR PIN BROKE STRAIGHT OFF. *TR

REAR HATCH BACK GLASS BODY-SIDE HINGE BROKE ON RIGHT SIDE IN NORMAL OPENING OF GLASS. HINGE IS COMPOSED OF A BLACK PLASTIC OR NYLON RETAINING CLIP WITH A METAL PIN. THE PLASTIC APPEARS TO HAVE FAILED FROM FATIGUE. RECENT HIGH HEAT (100+ DEGREES FOR SEVERAL DAYS) MAY BE A FACTOR. PLASTIC BROKE THROUGH OVER THE PIN CHANNEL, ALLOWING THE PIN TO POP OUT. THE GLASS IS HEAVY AND TORQUED BY THE REMAINING HINGE AND TWO HYDRAULIC LIFTS. NO INJURIES, BUT EASILY COULD HAVE FALLEN, BROKE OR SHATTERED ON THE OPERATOR. THE HEAVY GLASS IS A DANGER ESPECIALLY TO CHILDREN OR SMALLER ADULTS. THE OPERATOR FORTUNATELY HAD A WOOD SLAT IN THE BACK BIG ENOUGH TO PROP UP THE GLASS AND SUPPORT IT UNTIL HELP ARRIVED. EVEN WITH TWO ADULTS IT WAS HARD TO HOLD AND CONTROL THE GLASS TO CLOSE IT AND TAKE TO THE DEALER. RETENTION CLIP REALLY SHOULD HAVE EMBEDDED METAL REINFORCEMENT AROUND THE PIN.(THE LARGER EXPEDITION APPEARS TO HAVE JUST THAT IN THE EQUIVALENT PART.) READING ONLINE THERE ARE MANY CASES OF SIMILAR FAILURE THAT INCLUDED DAMAGE AND OR AT LEAST MINOR INJURIES. REPAIR WAS $270 AT A FORD DEALER. APPEARS TO BE COMMON ENOUGH FAILURE TO BE A DESIGN FLAW NOT TO BE REPEATED. ADMITTEDLY THIS APPEARED ON A HIGH MILEAGE NINE YEAR-OLD VEHICLE WHICH HAS OTHERWISE PROVIDED VERY GOOD SERVICE, BUT THE WEIGHT OF THE FALLING GLASS AND TORQUE INVOLVED WERE BOTH DANGEROUS AND COULD EASILY HAVE RESULTED IN SERIOUS INJURY. OPERATOR FELT LUCKY TO CATCH AND CONTROL IT WITHOUT BREAKING THE GLASS OR GETTING HURT. *TR

IN APRIL 2008 OUR TRANSMISSION WENT. IT WAS REBUILT WITH ALL FORD PARTS. IT'S HAS GONE AGAIN IN JULY 2012. FORD WILL NOT DO ANYTHING TO HELP ME. I WOULD LIKE A RECALL ON THIS MAKE AND YEAR AND MODEL . THIS IS THE 3RD TRANSMISSION. UNACCEPTABLE!!!!!!! I WANT REIMBURSEMENT FOR ALL 3 TRANSMISSIONS! *TR

TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. WHILE TRAVELING 5 MPH IN REVERSE, THE CONTACT NOTICED A THUMPING SOUND COMING FROM THE REAR PASSENGER SIDE OF THE VEHICLE. MOMENTS LATER, THE CONTACT NOTICED THAT THE VEHICLE WOULD NO LONGER ACCELERATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE REAR DIFFERENTIAL WAS REPLACED. THE CONTACT STATED THAT THE FAILURE WAS RECURRING. THE CURRENT AND FAILURE MILEAGES WERE 143,000.

TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE CENTER PIECE EMBLEM OF THE HATCH BACK STARTED TO FRACTURE. THE VEHICLE WAS PREVIOUSLY REPAIRED WITH A NEW HATCH BACK DOOR APPROXIMATELY TWO YEARS PRIOR TO THE RECENT FAILURE. THE VEHICLE HAD NOT BEEN INSPECTED SINCE THE RECURRENCE OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. UPDATED 04/26/12 *BF UPDATED 05/10/12

CAME OUT ONE MORNING TO DISCOVER THE REAR HATCH HAD A CRACK AROUND THE EMBLEM OF MY 2004 MERCURY MOUNTAINEER. CAR WAS PARKED IN DRIVEWAY AND WAS NOT HIT OR INVOLVED IN AN ACCIDENT. STARTED NOTICING THAT EVERY MERCURY MOUNTAINEER OF THE SAME BODY TYPE HAD SIMILAR CRACKS IN THE SAME LOCATION. CONTACTED FORD BUT DID NOT HAVE VIN #. EVENTUALLY CONTACTED FORD AGAIN WITH VIN # AND WAS TOLD THERE WAS NO RECALL AND THAT FORD WAS NOT ACCEPTING ANY RESPONSIBILITY . I TOLD FORD THAT IT IS AN OBVIOUS DEFECT TO NO AVAIL. I WILL NEVER BUY ANOTHER FORD PRODUCT IF THIS IS HOW THEY TREAT THEIR CUSTOMERS. THIS SHOULD BE A RECALL AND FORD SHOULD REPAIR THIS DEFECT. THE VALUE OF MY CAR HAS DECREASED BECAUSE OF THIS. I GOT A $500.00 ESTIMATE TO REPAIR IT BUT WAS TOLD IT WOULD PROBABLY HAPPEN AGAIN. *TR

BEING HAVING PROBLEMS WITH REAR LIFT GATE [ NOT STAYING CLOSE, OPENS ANYTIME, IT WANTS TO BY ITSELF. MY TRANSMISSION PROBLEMS ERRATIC SHIFTING, HARD SHIFTING UP AND DOWN SHIFTING AND IN AND OUT SHIFTING ON REVERSE FROM PARK TO REVERSE PULLS VERY HARD. WHEN I BOUGHT THE CAR I TOLD THEM THEY LOOKED AT LIKE I DIDN'T KNOW WHAT I WAS SAYING THEY MADE AN APPOINTMENT FOR MECHANIC TO CHECK IT AND SAID IT WAS GOOD BUT IT WASN'T. I HAVE 84,000 MILES ON IT NEVER PULL A TRAILER WITH IT I'VE MADE 38 PAYMENTS ON IT. WHY DOES FORD PUTS A PRODUCT LIKE THAT AND ASKS ALOT OF MONEY FOR THE CAR THAT CAN'T EVEN MAKE TO 100,000 MILES THEY SHOULD BE OUT OF ACT. HOPE FORD WILL TAKE CARE OF THIS CARS. *TR

THE TRANSMISSION FAILED ON MY 2004 MOUNTAINEER THE FIRST TIME IN JULY 2009 WITH ONLY APPROX 58,000 MILES. IT WAS UNDER WARRANTY. I WAS TOLD BY THE MERCURY DEALERSHIP THAT MY TRANSMISSION WOULD HAVE TO BE REBUILT FOR THE TRANSMISSION WAS ON NATIONAL BACK ORDER FOR A BRAND NEW TRANSMISSION. I MADE AN INQUIRY AS TO WHY A TRANSMISSION WOULD BE ON NATIONAL BACK ORDER??. NOW AT APPROX 84,000 MILES THE WARRANTY REBUILT TRANSMISSION HAS FAILED AGAIN . THAT IS ONLY 24,000 MILES PUT ON THE REBUILT TRANSMISSION. MY REBUILT TRANSMISSION HAS NOT EVEN HIT THE 30,000 MILES MAJOR TRANSMISSION SERVICE TIME. MY WARRANTY EXPIRED AT 75,0000 MILES . MY DEALERSHIP HAS INFORMED ME I HAVE NO WARRANTY ON A TRANSMISSION THAT WAS REBUILT UNDER WARRANTY PAST 75,0000 MILES. *TR

TRANSMISSION FAILED AT 58,000 AND WAS REBUILT ( NOT REPLACED) UNDER WARRANTY. NOW LESS THAN 24,000 MILES AND 27 MONTHS LATER AT 84,000 MILES, TRANSMISSION HAS FAILED AGAIN. THE REBUILT TRANSMISSION HAS NOT EVEN HIT THE 30,000 MILES MAJOR TRANSMISSION SERVICE TIME. *TR