2002 MERCURY MOUNTAINEER Complaints

TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT WAS DRIVING APPROXIMATELY 55 MPH WHEN VEHICLE BEGAN TO DRIVE AS IF WERE "FLOATING". THE VEHICLE WAS PULLED OVER AND UPON EXAMINATION; THE CONTACT COULD NOT FIND A FAILURE WITHIN THE VEHICLE. HE RE-ENTERED THE VEHICLE AND AS HE BEGAN TO ACCELERATE, THE VEHICLE BEGAN TO SHAKE ABNORMALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR FACILITY WHERE THE CONTACT WAS INFORMED THAT THE REAR PASSENGER SWAY BAR WAS FRACTURED. THE VEHICLE WAS THEN TAKEN TO ANOTHER INDEPENDENT REPAIR FACILITY WHERE THE SWAY BAR WAS REPAIRED. THE FAILURE DID NOT RECUR. THE FAILURE AND CURRENT MILEAGE WAS 101,000. UPDATED 01/11/2011*LJ UPDATED 03/28/11

WIFE DRIVING TO WORK WHEN CAR STOPPED MOVING. PULLED OFF STREET (NEAR A CAR SHOP), PAID $100 FOR THEM TO DO A DIAGNOSTIC CHECK AND THEY SAID THAT GEARS AND BELT BLEW OUT AND THAT HE USED TO WORK WITH FORD AND THAT THIS IS A COMMON PROBLEM IN EARLIER 2000'S SUVS (EXPLORER AND MOUNTAINEERS). ~$3000 TO FIX BY THEM. RESEARCHED ON LINE AND SAW ALL OF THE PROBLEMS PEOPLE ARE HAVING. SOMETHING NEEDS TO BE DONE BEFORE SOMEONE GETS KILLED. *TR

MY HUSBAND HAS A 2002 MERCURY MOUNTAINEER & WE WERE DROPPING HIS NIECE OFF AT HOME, PULLED INTO THE DRIVEWAY, PUT THE CAR IN PARK & SHE GOT OUT. WHEN HE TRIED TO PUT THE CAR INTO REVERSE, WE HEARD A SNAP, & THE GEAR SHIFTER WAS HANGING DOWN. HE PULLED THE RUBBER COVERING OFF & FOUND THAT A METAL PIECE RIGHT INSIDE THE GEARS SHIFT ASSEMBLY COMPLETELY BROKE OFF. WE HAD NO WAY OF PUTTING THE CAR IN GEAR SO WE HAD TO CALL A TOW TRUCK TO TOW US HOME & THE CAR HAS BEEN SITTING FOR THE PAST 3 DAYS. WE HAVE HAD TO RENT A CAR WHILE WE ARE TRYING TO GET IT REPAIRED & JUST FOUND OUT TODAY THAT FORD WANTS US TO BUY A WHOLE NEW STEERING COLUMN ASSEMBLY FOR $1,300! SO ON TOP OF THE RENTAL CAR FEE WE ARE PAYING, WE NEED TO FIND ANOTHER $1,300 TO FIX HIS CAR. I HAVE BEEN LOOKING ONLINE TO SEE IF ANYONE ELSE HAS HAD THE SAME PROBLEM, & THE FORUMS I'VE COME ACROSS HAVE ALL HAD THE EXACT SAME PROBLEM, & THE PICTURES ARE EXACTLY WHAT HAPPENED TO OUR CAR ALSO! I THINK THIS IS A DEFECT FOR THE FORD/MERCURY VEHICLES THAT NEED TO BE INSPECTED. SEEMS THE METAL USED IN THAT PARTICULAR PART IS EITHER TOO WEAK OR MAYBE HAS BEEN COMPROMISED IN SOME WAY. I DON'T KNOW! *TR

I WAS PARKED IN THE DRIVEWAY AT MY BABYSITTER'S HOME. I ATTEMPTED TO PUT THE CAR FROM PARK TO REVERSE AND THE ENTIRE GEAR SHIFT LEVER FELL OFF IN MY HAND. I HAD NO WARNING OF ANY PROBLEM PRIOR TO THIS HAPPENING AND WAS VERY MUCH SHOCKED THAT I COULD BREAK IN TWO A METAL OBJECT IN A CAR THAT SHOULD LAST FOR MANY MANY YEARS. AT THE TIME THIS PROBLEM OCCURRED THE VEHICLE HAD APPROXIMATELY 65,000 MILES ON IT. THIS PROBLEM SEEMS TO BE HAPPENING AGAIN, EVEN AFTER HAVING THE PART REPLACED BY GARY CROSSLEY FORD IN LIBERTY, MO. I AM MUCH MORE AWARE NOW OF THE PROBLEMS THAT CAN HAPPEN AND AM NOTICING WEAR ON THE RUBBER CASING AROUND THE GEAR SHIFT LEVER. I DO NOT WANT THIS PROBLEM TO HAPPEN AGAIN TO ANY ONE. IT WAS VERY DISTRESSING TO HAVE THE GEAR SHIFT LEVER FALL OFF! *TR

PURCHASED 2002 MERCURY MOUNTAINEER FROM FORD DEALERSHIP IN 2007. TRANSMISSION WAS SLIPPING, TOOK IN TWO DAYS LATER AND STILL UNDER WARRANTY AND INFORMED NEW TRANSMISSION PUT IN. IN AUGUST 2010, VEHICLE SUDDENLY WOULD NOT START, TOWED TO DEALERSHIP AND INFORMED THE TRANSMISSION WAS ONCE AGAIN DEFECTIVE AND SENSORS AS WELL AS CPU UNIT WOULD NEED TO BE REPLACED. RESEARCHED ON LINE ON WWW.AUTOBEEF.COM AND NOTED MANY OTHER DEFECTS ON SIMILAR MAKE, MODEL AND YEARS WITH VERY SIMILAR PROBLEMS. APPROXIMATE COST TO FIX $2,400 DOLLARS. *TR

TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE FRONT END OF THE VEHICLE BEGAN TO JUMP AND VIBRATE VIOLENTLY. THE WHEEL BEARINGS WERE REPLACED TWICE IN EIGHT MONTHS AND A LOCAL MECHANIC ALSO PERFORMED A DIAGNOSTIC TEST. THE MECHANIC REMOVED THE DRIVE SHAFT BECAUSE IT CAUSED THE VEHICLE TO STAY IN 4 WHEEL DRIVE CONSISTENTLY WHICH WAS WHY THE VEHICLE EXPERIENCED AN UNEVEN RIDE. THE CONTACT WAS CONCERNED BECAUSE THE VEHICLE NEEDED FOUR WHEEL DRIVE IN THE WINTER. THE FAILURE MILEAGE WAS 90000 AND THE CURRENT MILEAGE WAS 118000.

TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHILE DRIVING AT APPROXIMATELY 35 MPH, THE VEHICLE WAS HESITANT TO ACCELERATE. THE OVERDRIVE OFF WARNING LIGHT THEN ILLUMINATED. THE DEALER INFORMED THE CONTACT THAT THE TRANSMISSION WOULD NEED TO BE REPLACED. THE DEALER REPLACED THE TRANSMISSION. FOLLOWING REPAIRS, THE CONTACT STATED THE VEHICLE WOULD INTERMITTENTLY SHIFT FROM DRIVE INTO NEUTRAL INVOLUNTARILY. THE CONTACT WOULD SHUT OFF THE ENGINE AND WHEN RESTARTING, THE VEHICLE WOULD RESUME NORMAL OPERATION. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE CONTACT WAS ADVISED THAT THE SHIFT LEVER COLUMN WAS BENT AND THE SHIFT LINKAGE CABLE POSSIBLY WAS ABNORMALLY STRETCHED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 61,000.

RIGHT FRONT WHEEL BEARING WENT OUT AND WAS REPLACED AT 50,000 MILES. I JUST REPLACED THE SAME WHEEL BEARING AT 100,000 MILES. THE TWO REAR BEARINGS HAVE ALSO BEEN DIAGNOSED AS FAILING AND NEED TO BE REPLACED. THIS IS THE FIRST VEHICLE I HAVE HAD WHEEL BEARING PROBLEMS ON. *TR

I WAS DRIVING MY 2002 MERCURY MOUNTAINEER ON VACATION IN FLORIDA 1400 MILES FROM HOME WITH MY KIDS, I WAS ON THE INTERSTATE 75 ON ALLIGATOR ALLEY WHEN I WAS COMING UP ON TWO SEMI TRUCKS, I APPLIED THE BRAKE AND INSTEAD OF THE CRUISE CONTROL SHUTTING OFF IT SPED UP FAST SENDING ME TOWARDS THE SEMI TRAILERS GOING ABOUT 85 MPH, I SLAMMED ON THE BRAKES AND VEERED OFF THE INTERSTATE ONTO THE SHOULDER AND GRABBED THE GEAR SHIFT LEVER TO DOWNSHIFT TO SLOW IT DOWN AND THE SHIFT LEVER BROKE OF IN MY HAND, I GOT THE SUV HOME AND CONTACTED THE FORD DEALER AND I WAS TOLD THAT THERE IS A RECALL ON THE CRUISE CONTROL FOR FAILURE BUT THAT I HAVE TO PAY AROUND 1 THOUSAND DOLLARS FOR THE SHIFTER ARM THAT BROKE OFF WHEN THE CRUISE CONTROL DEFECT CAUSED ALL OF THIS IN THE FIRST PLACE AND THE SHIFTER ARM SHOULD BE A RECALL ALSO AS THERE ARE THOUSANDS AND THOUSANDS OF INSTANCES OF SHIFTER ARMS BREAKING ON THESE MODELS. *TR

I HAVE A 2002 MERCURY MOUNTAINEER, I HAVE HAD MORE PROBLEMS ON THIS CAR THAN ARE COUNTABLE. THE TRANSMISSION HAS SLOWLY BEEN SLIPPING SINCE I BOUGHT THE VEHICLE. I HAVE HAD TO REPLACE THE TRANSFER CASE WITHIN THE PAST TWO MONTHS, AND NOW MY CHECK TRANSMISSION LIGHT AND OD OFF LIGHT IS ON. MECHANICS NOW SAY I NEED A NEW TRANSMISSION. I HAVE LOOKED AT NUMEROUS REVIEW ON THIS MAKE AND MODEL CARS AND ALL HAVE TRANSMISSION PROBLEMS, AND THOSE WHO SAID THEY REPLACED THE TRANSMISSION, THE PROBLEM RECURRED AND IT WAS A WASTE OF MONEY. I AM JUST TRYING TO FIGURE OUT WHAT TO DO THESE PRICES IS GETTING VERY COSTLY FOR A CAR THAT SEEMS LIKE CANNOT BE REPAIRED. *TR