1996 MERCURY MYSTIQUE Complaints

HEADLIGHTS STAYED ON, AND VEHICLE CAUGHT ON FIRE. CONSUMER INDICATED VEHICLE WAS NON REPAIRABLE. *AK

RAIN WATER CONTINUALLY SEEPS INTO THE TRUNK AREA CAUSING DAMAGE TO THE ELECTRICAL SYSTEM, ELECTRICAL SHORT. YH

ON THIS DAY A TRUCK CUT IN FRONT OF US IN HEAVY TRAFFIC WHERE I HIT HIS BUMPER AND NO DAMAGE WAS DONE TO HIS. BUT MY CAR TOOK DAMAGE FROM THE IMPACT AND MY HUSBAND RECIEVED TRAUMA FROM THE PASSENGER AIRBAG THAT PUT HIM IN THE HOSPITAL FOR FOUR DAYS WITH TRAUMA TO HIS RIGHT EYE. HE WAS IN HIS SEATBELT AND WAS KNOCKED OUT WITH BLOOD TRAUMA TO HIS RIGHTEYE THAT CAUSE PERMANENT NERVE DAMAGE. THE ATTORNEY'S WE HAVE HAD HAS BEEN DISBARRED AND PAIDOFF BY FORD/MERCURY AND THEIR WAS A AIRBAG EXPERT BY THE NAME OF JACK OUT OF LUFKIN TEXAS AND WE NEED HIS REPORT TO BE COMPENSATED FOR THE MALFUCTION OF THE AIRBAGS AND FOR THE COMPANY TO CLAIM RESPONSIBILITY AND PAY FOR THIER ERROR. PRIOR TO THIS MY AIRBAGS HAD BEEN SCHEDULED TO BE REPLACED IN LOUISIANA IN JUL 1997. BUT THE DEALERSHIP RECIEVED MY AIRBAGS OVER 3 MONTHS AFTER I HAD LEFT THE STATE SO THERE WAS SOMETHING WRONG WITH THESE AIRBAGS AND THE COMPANY NEVER NOTIFIED ME OF THE DANGER , PLEASE HELP ME IF I CAN GET THE INSPECTORS REPORT, I WILL BE ABLE TO HAVE THE PROOF TO WIN MY CASE. *AK

BODY PAINT-ACID LIKE BLEMISHES; BRAKES-PREMATURE WEARING OUT; SEAT- DRIVER'S SEAT LOOSE; SEAT BELT- BELT DOES NOT RETRACT FULLY AND CATCHES IN CLOSING DOOR ,RESULTING IN BROKEN BUTTON; ENGINE(COLD STARTS)- ENGINE PRONE TO STALLING AND LOW IDLE SPEED; REMOTE TRUNK AND FUEL FILLER DOOR RELEASE - REMOTE RELEASE DOES NOT ALWAYS FUNCTION; WATER LEAKS INTO TRUNK WHILE TRUNK IS OPEN; VEHICLE RIDES HARSHLY - STRUTS CHECKED AND NO TROUBLE FOUND; AUTO TRANSMISSION SHIFTING DIFFICULTY SHIFTING FROM REVERSE TO PARK; TRUNK LOCK INOPERABLE DURING COLD WEATHER; POWER WINDOWS BINDING.

DUE TO RECALL NOTICE #99V1030000 CONSUMER TOOK VEHICLE FOR APPOINTMENT, BUT NOTICE THAT THE VEHICLE REMAINED PARKED IN THE SAME LOCATION SENSE DELIVERY. HOWEVER, THE MECHANIC INFORMED OWNER THAT THE REPAIR WOULD TAKE 20 TO 45 MIN. THE OWNER TOOK THE VEHICLE HOME & CHECKED UNDER HOOD AND NOTICE NO REPAIR HAD BEEN DONE. OWNER NOT SATISFIED.

AFTER STOPPING, CAR STALLED. THEN STARTED AND WHEN STOPPED AGAIN, STALLED. CAR WAS TOWED TO ISLAND FORD DEALERSHIP --HEAD GASKETS NEEDED TO BE REPLACED AS WELL HEADS. HEADS HAD WARPED. CHECK ENGINE LIGHT FAILED. DEALERSHIP WHERE CAR WAS PURCHASED COULD NOT BE TRUSTED TO DO THE REPAIR WORK. HOWEVER, ISLAND FORD NO BETTER-CAR HAS BEEN THERE FOR 1 MONTH.

THE OTHER PROBLEMS, THE TRUNK HAVING WATER DAMAGE DUE TO A SEVERE LEAK, MY ELECTRICAL SYSTEM IS NO GOOD. I HAVE A LOOSE ROD UNDERNEATH CAR APART OF THE STEERING/ I DROVE AROUND WITHOUT THE CAR BEING PROPERLY INSPECTED AND REGISTERED/ NO ADMISSION STICKER/ENGINE MAKES THIS WEIRD SOUND A RATTLING NOISE/ DRIVING ON THE HIGHWAY BETWEEN 45-50 SOMETIMES AT NO GIVEN MOMENT THE CAR WILL TAKE OFF UP THE HIGHWAY/ WHEN YOU PUT CAR IN GEAR IT JERKS SO HARD YOU THINK THE CAR HAS BROKEN DOWN. THE FUEL TANK DOES NOT PASS INSPECTION. THE SPEAKERS AND RADIO HAS ALSO NEVER PLAYED PROPERLY. I TRYED AND HAVE BEEN TRYING FOR THE LAST 2 YEARS AND 3 MONTHS PLUS. WHEN I FOUND OUT ALL THE THINGS WERE GOING ON I WAS VERY FURIOUS BECAUSE THESE PEOPLE KNEW THAT I WAS DISABLED, WITH A TERRIBLE INJURY, THIS WAS WHY I WAS TRADING IN MY CAR BECAUSE IT HAD OVER 100,000 MILES AND I NEEDED SOMETHING EXTRA DEPENDABLE. I VOICED THIS TO THEM, BECAUSE I HAD TROUBLE GETTING AROUND. I HAVE TRYED MANY TIMES TO RESOLVE THIS AND NOTHING HAS BEEN DONE FROM THE DEALERSHIP TO RECTIFY THIS. THEY TOLD ME ALOT OF LIES TO STALL ME DURING THE WINDOW TO RETURN THE CAR. I WAS TOLD THAT ONLY THE SALESMAN THAT SOLD ME THE CAR COULD DO THE PAPERWORK ON THE RETURN, THEN I WAS TOLD THIS SAME SALESMAN HAD GONE TO WORK ELSEWHERE. I WAS TOLD THEN THAT THE MANAGER WAS ON VACATION AND ONLY HE COULD DO THIS. I LEFT MESSAGE FOR THE OWNER TO CALL ME. I WAS PUT ON HOLD FOR LONG PERIODS OF TIME. LEFT ON HOLD, HUNG UP ON. THE SERVICE MANAGER WAS SO RUDE TO ME ABOUT FIXING THE RECALLS HE BROUGHT ME TO TEARS ALL THREE TIMES THAT I CALLED. HE WAS VERY MEAN TO ME AND TOLD ME HE DID NOT CARE WHAT FORD HAD SENT OUT ABOUT RECALLS HE WAS NOT GOING TO PUT MY CAR UP UNLESS I PAID FOR IT. AND, THAT IF HE PUT IT UP AND FIXED IT I WOULD NOT GET MY VEHICLE UNTIL HE WAS PAID FOR IT. AT THAT POINT I MADE UP MY MIND NOT TO GO THERE AND BE HUMILIATED AGAIN. THE DATES 07/14/1999 ARE ACTUALLY 07/14/1997, (MISTAKE) THERE'S MORE NO ROOM!

THE BRAKE LIGHTS FAIL TO ILLUMINATE WHEN THE BRAKES ARE APPLIED. HAD BEEN TO MECHANIC & THE FUSE & LIGHT BULB WERE CHANGED. THE PROBLEM STILL EXISTS. MECHANIC FEELS ITS AN ELECTRICAL SHORT IN THE WIRES. *AK

WHEN DRIVING 55 MPH OR ABOVE AND APPLYING THE BRAKES ENTIRE STEERING COLUMN VIBRATES, CAUSE UNKNOW., DEALER REPLACED THE BRAKE ROTORS AND PADS, WHICH DID NOT CORRECT THE PROBLEM. PLEASE GIVE ANY FURTHER DETAILS. *AK

ONCE VEHICLE IS TURNED ON AND TRAVELING INTERIOR LIGHTS WOULD COME ON INTERMITTENTLY. PLEASE PROVIDE FURTHER INFORMATON. *AK