1999 MERCURY MYSTIQUE Complaints

THE CONSUMER STATES HIS MOTHER'S DASHBOARD (THE COVER ON THE INSTRUMENT PANEL) WAS SEVERELY WARPED WHICH CAUSED A BIG HOLE TO FORM IN THE DASH. *JB

I HAVE A 1999 MERCURY MYSTIQUE THAT I PURCHASED NEW. IN APOX. 2001, THE DASHBOARD CAME LOOSE NEXT TO THE WINDSHEILD AND BOWED UP. THE DASH WAS REPLACED UNDER WARRANTY. APOX. 1 YEAR LATER THE DASHBOARD DID THE SAME EXACT THING AT WHICH POINT THE WARRANY WAS DONE, IT STILL SITS BOWED UP ABOUT 3 INCHES, THUS IMPAIRING MY VISON WHILE DRIVING. I WAS RECENTLY TOLD AT MY LOCAL FORD DEALER THAT FORD KNEW OF THE PROBLEM, HAD A SPECIAL KIT TO FIX IT AND A PROGRAM UP TO 2 YEARS AGO TO REPAIR THE DASHBOARD AT NO CHARGE. I HAD NO KNOWLEDGE OF THIS PROGRAM WHEN IT WAS IN EFFECT AND FORD DID NOT CONTACT ME TO LET ME KNOW ABOUT IT. AS THE PROGRAM ENDED 2 YEARS AGO, FORD REFUSES TO REPAIR MY DASHBOARD, ALTHOUGH THEY HAVE ADMITED TO ME THAT IT IS A MANUFACTURING DEFECT.

WHILE DRIVING ON THE FREEWAY AT APPROXIMATELY 65 MPH ACCELERATOR GOT STUCK AND WOULD NOT RETURN TO THE IDLE SPEED. IN THE PROCESS, THE ACCELERATOR CABLE BROKE, CAUSING THE VEHICLE TO LOSE POWER. OWNER CALLED THE MANUFACTURER, AND WAS TOLD THAT IT WAS THE DRIVER'S FAULT, AND THERE WAS NOTHING ELSE THEY COULD DO. *AK

1999 MERCURY MYSTIQUE HAD WHEEL BEARING REPLACED ON BOTH FRONT WHEELS.*MR THE WHEEL BEARINGS WERE REPLACED BECAUSE THE CONSUMER HEARD A LOUD THUMPING NOISE WHILE DRIVING. *JB

CONSUMER NOTICED THE DASHBOARD WARPPED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK *SC

THE CONSUMER TRULY DISAPPOINTED IN THE QUALITY AND PERFORMANCE OF 1999 MERCURY MYSTIQUE. *BF IN NOVEMBER 2003 THE VEHICLE NEEDED NEW TIRES AND BY AUGUST 2004 THE STRUTS WERE LEAKING AND NEEDED ADJUSTMENT. THE CONSUMER REQUEST THAT CHRYSLER COVER THE COST OF REPAIRS. *SC THE CONSUMER WAS SOLD A CHRYSLER CONTRACT ON A MERCURY VEHICLE. *JB

THE VEHICLE HAS BEEN IN REPAIR SHOP SEVERAL TIMES FOR AUTO DOOR LOCKS. FROM TIME TO TIME THEY WILL LOCK WHILE THE CAR IS NOT BEING DRIVEN. *BF *SC

I TOOK MY 1999 MERCURY MYSTIQUE TO BOB BENNET FORD WITH SEVERE WARPAGE OF DASH. TOLD TO CONTACT FORD MOTOR'S 800 NUMBER, DID THIS, PERSON EXTREMELY RUDE, RECEIVED NO HELP AND AM AFRAID DASH WILL COMPLETELY PEEL BACK AND CAUSE SEVERE INJURY TO US. FEEL THIS IS A SAFETY ISSUE AND A DISASTER WAITING TO HAPPEN. CAN YOU HELP? *AK

DASHBOARD IS REALLY WARPED. DRIVER'S SIDE OF DASHBOARD HAS CURLED 3-4 INCHES UPWARDS. REST OF DASHBOARD ALSO CURLING UPWARDS BUT NOT AS BAD. NOW VISIBILITY IS DECREASED AND THE WINDSHIELD DEFOGGER TAKES LONGER TO DEFROST THE WINDSHIELD. FOMOCO WAS NOTIFIED OF THE PROBLEM AND DIDN'T DO ANYTHING TO CORRECT IT. EVEN A DEALERSHIP TRIED TO HELP, BUT WAS DENIED.*AK

(1) START CAR, DRIVE FOR 10-20 MINUTES. (2) EVERY TIME WITHIN 10-20 MINUTES, "O/D OFF" BLINKS. (3) BROUGHT TO 2 SERVICE CENTERS, BOTH PUT CAR ON COMPUTER, SAID "TCC SOLENOID" PROBLEM, NEEDED NEW SOLENOID. I REPLACED SOLENOID ($300), DROVE, FAILURE REPEATED. *NM