1995 MERCURY MYSTIQUE Complaints

PRIOR TO RECALL 00V367000, THE VEHICLE EXPERIENCED ENGINE FAILURE, THE DEALER INFORMED CONSUMER THE ENGINE WAS BEYOND REPAIR.*JB

THE REAR SEAT BELT BUCKLES BROKE INTO MANY PIECES WHEN TRYING TO USE IT. DEALERSHIP WOULD REPAIR BUT AT A COST. PH

WE HAVE HAD TO REPLACE THE ALTERNATOR 4 TIMES IN THE LAST 3 YEARS, ALL AT OUR EXPENSES. OUR DAUGHTER WAS DRIVING ON I-90/94 IN WISCONSIN, AT 70 MPH, WHEN HER CAR LOST POWER AND SHE HAD TO GET OVER TO THE SHOULDER. FORD THINKS THEY HAVE SOLVED THE PROBLEM BY REPLACING SOME CIRCUIT BOARD COMPONENT. IN AUGUST, 2001 THE FRONT, RIGHT COIL SPRING BROKE AND HAD TO BE REPLACED. LATER WE FOUND THAT WE HAD NOT BEEN CONTACTED ABOUT THE RECALL ON IT. ONE YEAR LATER A REAR COIL SPRING ALSO BROKE RIGHT OFF AND HAD TO BE REPLACED BUT THE REAR COILS WERE NOT UNDER RECALL SO WE HAD TO PAY FOR THAT OURSELVES. WE BELIEVE IT WAS INFERIOR MATERIALS BECAUSE WE HAVE NEVER HAD A VEHICLE BEFORE, OF ANY MAKE OR MODEL WHERE THE COILS SPRINGS RUSTED AND BROKE OFF. DT

THE VEHICLE CAUGHT ON FIRE WHILE THE CONSUMER WAS DRIVING, THE DRIVER SUSTAIN 2ND DEGREE BURNS ON THE RIGHT ARM AND LEG. (OHIO TRAFFIC CRASH REPORT) *YH

NHTSA#9129-99-V-233-000: HEAD LIGHT SWITCH/WIRING HARNESS THE TERMINALS AT THE HEAD LIGHT SWITCH AND WIRING HARNESS CONNECTOR CAN EXPERIENCE HEAT DAMAGE AS A RESULT OF OVERHEATING (INFORMATION ON MYSTIQUE 1996) CONSUMER STATES HAS THE SAME PROBLEM, DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION. MR

LAST YEAR IN MARCH 2001 I HAD A RECALL ON MY ENGINE COOLING FAN. I BROUGHT MY CAR TO A LOCAL DEALERSHIP TO HAVE IT TAKEN CARE OF . THE CAR AT THE TIME WAS PRESENTING PROBLEMS WITH OVERHEATING, EXCESSIVE TORQUE, AND THE CHECK ENGINE LIGHT WAS OCCASIONALLY COMING ON. THE DEALERSHIP (WAS LAPLACE FORD IN LAPLACE, LA) ONLY CHANGED THE FUSE FOR THE FAN AND NOTHING ELSE. AT THE TIME I BROUGHT MY CAR IN THE MILEAGE WAS AT 84000 MILES AND THE WARRANTY FOR THE FAN MOTOR ONLY EXTENDED TO 100000 MILES. NOW THE PROBLEM HAS BECOME WORSE AND LAPLACE FORD IS SYAING THEY NEED TO CHARGE ME AN EXCESS OF 450.00 FOR REPAIRS WHEN IN ALL ACTUALITY THIS PROBLEM (WHICH I THOUGHT WAS ALREADY TAKEN CARE OF A YEAR AGO) I FEEL SHOULD BE FORD'S RESPONSIBILITY TO REPAIR. PLEASE ADVISE ME IN WHAT ACTIONS I MAY TAKE TO RESOLVE THIS ISSUE? THANK YOU.*AK

WHILE TRAVELING CRUISE CONTROL STICKS, NOT DISENGAGING SET AT 65 MPH. OWNER PUSHED BRAKE PEDAL TO DISENGAGE, BUT NO RESPONSE. HE THEN TRIED PUSHING OFF BUTTON ON STEERING WHEEL, STILL NO RESPONSE. OWNER HAD TO IMMEDIATELY PULL OFF THE ROAD AND SHUT OFF IGNITION. VEHICLE SAT ON THE SIDE OF THE ROAD UNTIL OWNER FELT THAT VEHICLE HAD COOLED OFF. THEN, AND ONLY THEN, WAS HE ABLE TO SHUT OFF CRUISE CONTROL. OWNER STATED THAT MANUFACTURER WAS RELUCTANT, AND DID TAKE COMPLAINT SERIOUSLY. PLEASE DESCRIBE DETAILS. *AK

INSULATION ON ELECTRICAL WIRING IS SEPARATING AND COMING OFF, THIS CAUSES THE WIRES TO TOUCH AND MELT. DEALER INDICATED INSULATION HAS TO BE REPLACED. REPORTED BY JOHN JENKINS.*AK

RECALL # 00 V 367 000 CONCERNING COOLING SYSTEM FAN OVERHEATING. CONSUMER RECEIVED RECALL LETTER. TOOK VEHICLE TO DEALER. DEALER SAID THERE WAS NO PROBLEM AT THIS TIME. LATER, VEHICLE STARTED TO SMOKE, WIRES WERE BURNING AND SAW FLAMES COMING FROM RADIATOR. CONSUMER FELTTHIS WAS A DIRECT RESULT OF RECALL REPAIRS NOT BEING PERFORMED. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

WHILE DRIVING AND WITHOUT WARNING VEHICLE CAUGHT ON FIRE UNDER THE HOOD. DEALERSHIP WAS NOTIFIED, VEHICLE WAS SERVICED. HOWEVER, VEHICLE WAS CONTINUED TO BE USED, MILES LATER VEHICLE BECAME INOPERABLE.*AK THE ENGINE COOLING FAN MOTOR AND WIRE HARNESS CAUGHT ON FIRE, DEALER REPLACED THE ENGINE COOLING FAN ASSEMBLY AND MAIN FUSE, DEALER ALSO REPAIRED THE BURNT WIRING, 2 YEARS LATER, CONSUMER RECEIVED RECALLS 00V367, 99M03, 99M06, 00S44/00M13 AND 00S44, CONSUMER HAS NOT BEEN REIMBURSED FOR ANY OF THE REPAIRS. DEALER REPLACED RIGHT REAR WEATHER STRIPPING AND REINSTALLED MOLD AROUND THE HANDLE DUE TO THE WEATHER STRIP BOWING. TAPE PLAYER WOULD NOT EJECT. VEHICLE WAS HARD TO STEER, ESPECIALLY WHEN RAINING, DEALER COULD NOT DUPLICATE PROBLEM. FRONT BRAKE PADS WERE REPLACED AND ROTORS WERE MACHINED DUE TO VIBRATION WHEN BRAKING. VEHICLE WAS RUNNING ROUGH AND ACTING LIKE IT WANTED TO STALL, DEALER REPLACED SPARK PLUG WIRES, VEHICLE LATER STALLED. RIGHT BLINKER TOO FAST, DEALER REPLACED RIGHT REAR TURN SIGNAL BULB. *SLC