1995 MERCURY MYSTIQUE Complaints

WITH NO WARNING WIRING HARNESS HAD SNAPPED, CAUSING VEHICLE NOT TO RUN. CAUSE UNKNOWN DEALER NOTIFIED.*AK

TRANSMISSION PROBLEM HAS BEEN ANALYZED SEVERAL TIMES BY BOTH FORD DEALER AND OTHER SHOPS. THEY FEEL SOLENOIDS INTERNALLY HAVE FAILED AND TRANSMISSION MUST BE REBUILT/REPLACED. VEHICLE DOES NOT SHIFT PROPERLY, WILL NOT GO INTO OVERDRIVE (4TH GEAR). LOSS OF CRUISE CONTROL. WHAT SHIFTING REMAINS IS ERRATIC. SPEEDOMETER GEAR DRIVE SHEARED OFF AND WAS REPLACED BEFORE FULL EXTENT OF PROBLEM BECAME KNOWN. IN READING ON THE NET ABOUT OTHER PEOPLE WITH SAME PROBLEM, APPEARS SOLENOID FAILURE IN THIS TRANSMISSION IS COMMON AND PREMATURE.*AK

MOTOR KEPT OVERHEATING AND WAS CAUSED BY COOLING SYSTEM NOT FUNCTIONING PROPERLY, ALSO THE RIGHT PASSENGER SPRING WAS REPLACED PRIOR TO MY PURCHASE, ARE THESE SPRINGS FAULTY? I PAID $1100 FOR THE HGEADS AND MY CAR IS IN THE SHOP AND I AM GETTING AN ESTIMATE FOR THE REPAIR OF THE SPRING.

THIS PART CAUGHT FIRE DEALER REPLACED ON 3/22/2001 BECAUSE OF RECALL THE REPLACEMENT PART HAS NOW FAILED IN LESS THAN 4,000 MILES ON VEHICLE SINCE LAST REPLACEMENT DEALER REFUSES TO HONOR WARRANTY BECAUSE VEHICLE HAS MORE THAN 100,000 MILES ON IT

IN FEB 1999 WE RECEIVED A RECALL NOTICE FOR FAILURE OF THE FRONT SPRINGS ON THIS VEHICLE SINCE IT ORIGINALLY HAD BEEN SOLD IN A SNOW/COLD STATE. THE FRONT SPRINGS HAVE NOT FAILED. HOWEVER THERE WAS NOISE AND POOR HANDLING IN THE REAR OF THE CAR. INVESTIGATION BY A FORD DEALER IN TUCSON DID NOT DISCLOSE ANY FAILURE OF SPRINGS. THE DEALER RECOMENDED REPLACEMENT OF REAR STRUTS. THIS WORK WAS AUTHORIZED AT AN INDEPENDENT REPAIR FACILITY (ASE CERTIFIED MECHANIC) UPON DISSASSEMBLY OF THE STRUT UNIT BOTH REAR SPRINGS WERRE FOUND TO BE BROKEN NEAR THE TOP. THE FAILURE WAS ATTRIBUTED TO CORROSION. I REQUESTED A MEETING WITH A FORD MOTOR CO REPRESENTATIVE TO SHOW THE FAILED SPRINGS AND RQUEST REIMBURSEMENT FOR THE PARTS. MET WITH PAUL BERRADI. HE REFUSED TO ACKNOWLEDGE THERE WAS A PROBLEM ALTHOUGH HE DID WRITE DOWN AND DOCUMENT THE FAILURE. HE ADVISED ME TO KEEP RECEIPTS TO CLAIM REIMBURSEMENT IF FORD EVER DID RECALL THE REAR SPRINGS. I HAVE THESE PAPERS. *AK

THIS IS THE 2ND TRANSMISSION TO BLOW IN THIS CAR! THE FIRST ONE WENT AT 43,500. I REPORTED THIS TO YOU ON 4/28/99 IN YOUR DATABASE! THREE YEARS LATER SAME MONTH MY 2ND ONE BLEW OUT AND NOW I HAVE TO PAY ANOTHER 2,000 BUCKS FOR WHAT CLEARLY IS A DEFECTIVE FORD TRANSMISSION! WHY HAS NHTSA NOT DONE ANYTHING ABOUT THIS! WHEN IT BLEW OUT I WAS GOING 55 MILES AN HOUR AND I WAS ALMOST REAR-ENDED BY AN 18 WHEELER! THIS HAS BEEN A PROBLEM FOR YEARS. NHTSA IS GOOD AT AUTHORING A RECALL ON SEATBELTS AND CUP-HOLDERS BUT WHEN IT COMES TO A HIGH PRICED PART YOU DO NOTHING AS THE CONSUMER CONTINUES TO GET RAPED! THANKS ALOT NHTSA!*AK

THE DRIVERS DOOR FAILED TO LATCH.THE CAR WAS NOT DAMAGED IN ANY WAY OR BROKEN INTO. FORTUNATELY THE CAR WASNT MOVING AT THE TIME, THERE WAS NO REASON FOR IT TO FAIL. THE DRIVERS DOOR AND PASSENGER DOOR HAD TO BE TIED TOGETHER WITH ROPE IN INTERIOR OF CAR TO DRIVE IT TO DEALER. I ALSO HAD TO HOLD ON THE DOOR TO PREVENT IT FROM OPENING. THE DEALER MADE THE REPAIR WITH A CLIP AND NEW LATCH, HOWEVER I WAS HELD RESPONSIBLE FOR THE 118.00 BILL. IF THIS ISNT A SAFETY ISSUE THEN I DONT KNOW WHAT ELSE IT COULD BE. A DRIVERS DOOR LATCH SHOULD NEVER FAIL AT 60287 MILES! THIS CAR HAS BEEN DRIVEN BY AN ADULT AND HAS THE NORMAL WEAR AND TEAR.CERTAIN COMPONENTS OF A CAR SHOULD BE WARRANTIED FOR 100,000 MILES. I HAVE HAD NUMEROUS PROBLEMS WITH THIS CAR, BUT THIS IS THE FIRST TIME I FELT I HAD TO COMPLAIN ABOUT THIS!! THESE DEALERS AND THE MANUFACTURER HAVE TO BE HELD RESPONSIBLE WHEN A CAR HAS A SAFETY DEFECT! SUCH AS THIS ONE. A TREND SHOULDNT HAVE TO BE ESTABLISHED WHEN IT CONCERNS A SAFETY MATTER. I WOULD BE CURIOUS TO KNOW WHAT OTHER MYSTIQUE OWNERS THINK OF THIS PROBLEM. THERE ARE CERTAINLY PLENTY OF THEM WITH CUSTOMER COMPLAINTS. I FEEL ALL OF US ARE GETTING TAKEN TO THE CLEANERS AND THE MESS STILL REMAINS! THANK YOU FOR LETTING ME VENT MY FRUSTRATIONS. I HAVENT YET COMMUNICATED WITH THE MANUFACTURER FORD MERCURY DIVISION BUT I WILL CERTAINLY DO SO. SINCERELY, [XXX]. *AK PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

FUEL TANK WAS REPLACED TWICE DUE TO RECALLS 94S97 AND 95S30, ON 12-JUL-2001, DEALER STATED FUEL TANK NEEDED TO BE REPLACED AGAIN, HOWEVER THIS TIME AT CONSUMERS EXPENSE, CONSUMER IS REQUESTING REIMBURSEMENT FOR THE REPAIR COSTS AND RENTAL CAR EXPENSES. *SLC

I HAVE HAD THREE DIFFERENT WHEEL FAIL AT DIFFERENT TIMES STARTING AT 110,000 MILES. I HAVE CONTACTED FORD ABOUT THIS AND THEY SAY THEY HAVE ONE KNOWLEDGE OF IT. I HAVE ALSO HAD THE BUSHINGS ON THE LOWER CONTROLER ARMS FAIL.*AK

BRAKES WILL NOT STOP VEHICLE. WHEN APPLYING THEM PEDAL GOES ALL THE WAY DOWN TO THE FLOOR. DEALERSHIP IS AWARE OF PROBLEM.*AK