2000 MERCURY SABLE Complaints

CAR HAD SOUNDED CREAKY IN THE BACK - HAD THE CAR LOOKED AT, BUT NOTHING WAS FOUND. RIGHT REAR SPRING BROKE AND FELL OFF THE SHOCK - PUNCTURING THE TIRE. THE CAR HAD TO BE TOWED, THE SPRING AND TIRE BOTH NEEDED TO BE REPLACED. *AK

WE WERE NOTIFIED OF THE RECALL ON THE FRONT SPRINGS OF THE 2000 MERCURY SABLE IN AUGUST OF 2004. WE WENT TO THE GARAGE TO ASK WHAT WE SHOULD DO. THE GARAGE SAID THEY WOULD CALL WHEN THE PARTS WERE MADE AND WHEN TO COME IN FOR REPLACEMENT OF THE SPRINGS. WE WERE NEVER CALLED TO BRING THE CAR IN. ON JANUARY 23, 2005 WHILE BACKING OUT OF THE GARAGE THE FRONT SPRING EXPLODED WITH SUCH A FORCE IT BLEW OUT THE FRONT TIRE. THE CAR WAS THEN TOWED TO THE FORD GARAGE WHERE IT WAS REPAIRED. THEY PUT NEW SPRINGS ON THE FRONT OF THE VEHICLE AND REPLACED THE TIRE AT NO COST. WHILE IN THE GARAGE THEY FOUND A REAR SPRING THAT WAS BROKEN. THE SERVICE MANAGER CONTACTED FORD MOTOR COMPANY TO SEE IF IT COULD BE REPAIRED AT NO COST ALSO. FORD SAID NO BECAUSE THERE WAS NO RECALL ON THE REAR SPRINGS. WE HAD TO PAY FOR THE REAR SPRINGS. WE FEEL AT THE VERY LEAST THE COST OF THE REAR SPRINGS SHOULD BE PAID FOR BY FORD MOTOR COMPANY. IF WE HAD BEEN DRIVING DOWN THE HIGHWAY INSTEAD OF BACKING OUT OF THE GARAGE IT WOULD HAVE BEEN DISASTROUS SINCE THE TIRE ACTUALLY BLEW APART. I WOULD APPRECIATE YOUR HELP IN AT THE VERY LEAST FORCING FORD MOTOR COMPANY TO PAY FOR THE TOTAL SPRING REPLACEMENT. THANKS. *NM

(1) I PURCHASED MY 2000 MERCURY SABLE GS V6 FROM MY FATHER WITH APPX. 38,000 MILES ON IT. MY FATHER AND I KEPT IT WELL MAINTAINED AS REQUIRED IN THE MANUFACTURES WARRANTY GUIDELINES. HE ORIGINALLY BOUGHT IT NEW FROM THE MERCURY DEALERSHIP IN FARMINGTON, MI WHICH IS NOW LOCATED IN DEARBORN, MI CALLED JACK DEMMER LINCOLN MERCURY. WHEN I PURCHASED THE CAR FROM MY FATHER THE SEATBELTS WERE BOTH WORKING FINE. (2)ON THE MERCURY SABLE BOTH SEAT BELT HARNESSES (SEATBELT ROTATOR) LOCKS UP PREVENTING YOU TO ALLOW YOU TO PUT ON THE SEATBELT. CONSEQUENCES CAN CAUSE SERIOUS INJURY, OR EVEN DEATH. *JB (3) I CONTACTED THE DEALERSHIP. THEY STATED THAT THE CAR HAS 64,000 MILES ON IT AND IS OUT OF THE 36,000 MILE WARRANTY SO THEY ARE NOT OBLIGATED TO REPLACE THE BELTS. THEY DID OFFER TO REPLACE BOTH SEAT BELTS FOR $200.00 PER BELT AS THEY SAID THEY WOULDN'T FIX THEM AS ITS A SAFETY ISSUE. THE CAR TO THIS DATE HAS NOT BEEN REPAIRED. I AM CONCERNED THAT THIS IS A PROBLEM IN OTHER MERCURY SABLES AND WOULD LIKE IT INVESTIGATED IF POSSIBLE. *JB

RECALL CAMPAIGN: NHTSA 04V332000 ON THE FRONT COIL SPRING. NO PARTS AVAILABLE. *NM

WHILE VEHICLE WAS PARKED, THE FRONT DRIVER SIDE COIL SPRING PUNCTURE THE TIRE. THE CONSUMER NOTICE THE FLAT TIRE AND SEEN THAT IT WAS CAUSED BY THE "FRONT COIL SPRING". THE DEALERSHIP WILL BE NOTIFIED. THE CAUSE WAS NOT DETERMINED. PLEASE PROVIDE MORE INFORMATION. 8NM

THE FRONT COIL SPRING ON THE FRONT DRIVER'S SIDE OF THE VEHICLE FAILED. *NM RECALL CAMPAIGN:04V332000 THE DEALER DID NOT HAVE THE PARTS NEEDED TO COMPLETE THE SERVICE. THE PARTS WILL NOT BE IN FOR A COUPLE OF MONTHS. THE COIL SPRING BROKE WHILE THE CONSUMER WAS DRIVING AT A LOW RATE OF SPEED. THE COIL SPRING DESTROYED THE NEW FRONT DRIVER SIDE TIRE. *TC *JB

CONSUMER RECEIVED A RECALL FOR THE COIL SPRING SHIELD, AND TO DATE NO FURTHER NOTIFICATION FOR THE PART WAS MADE BY THE MANUFACTURER. COIL SPRING SHIELD NHTSA RECALL 04V332000. *AK

RECALL CAMPAIGN: THE DEALER REFUSED TO PERFORM THE RECALL (04S17) REPAIRS BECAUSE THE CONSUMER'S VEHICLE DID NOT HAVE FACTORY TIRES AND SPRINGS. *NM *SC *JB

RECALL 04V332000 CONCERNING FRONT COIL SPRINGS. CONSUMER RECEIVED THIS RECALL NOTICE SINCE OCTOBER 2004, AND DEALER KEPT TELLING THE CONSUMER THAT THEY DID NOT RECEIVE ANY INFORMATION CONCERNING THIS RECALL. *AK

CONSUMER'S VEHICLE WAS PART MANUFACTURER'S RECALL 01517. HOWEVER, SHE CONTACTED FORD REGARDING RECALL NUMBER 01S17. FORD INDICATED THAT THE PARTS WERE NOT IN AS OF YET. CONSUMER HAS BEEN WAITING SINCE AUGUST. *AK RECALL CAMPAIGN *TC