2000 MERCURY SABLE Complaints

WHILE DRIVING AT 35 MPH CONSUMER HEARD A LOUD NOISE COMING FROM THE REAR TIRE .VEHICLE WAS TOWED TO THE INDEPENDENT SHOP AND MECHANIC DETERMINED THEAT REAR COIL SPRING ON THE DRIVER'S SIDE BROKE AND PUNCTURED THE TIRE. *AK

WHILE TURNING INTO THE DRIVEWAY DRIVER'S SIDE OF THE VEHICLE DROPPED. AFTER TOWING THE VEHICLE TO A MECHANIC CONSUMER DISCOVERED THAT THE LEFT SIDE COIL SPRINGS BROKE.*AK

WHILE DRIVING AT 40 MPH THE CONSUMER HEARD A LOUD NOISE COMING FROM THE FRONT OF THE VEHICLE. AFTER DRIVING A HALF MILE THE CONSUMER HEARD THE NOISE, AND SMELLED BURNING RUBBER. THE CONSUMER DROVE THE VEHICLE TO THE DEALERSHIP, AND THE MECHANIC DETERMINED THAT THE LEFT COIL SPRING ON THE DRIVER'S SIDE BROKE. *AK (11/23/05) *SC

RECALL NOTICE REGARDING 2000 MERCURY SABLE STOP LAMP SWITCH AND WIRING.*MR THE CONSUMER RECEIVED THE RECALL APRIL 2004. THE CONSUMER'S PROBLEM IS THAT BECAUSE OF HIS WORK SCHEDULE THE DEALER IS ALREADY CLOSED BY THE TIME HE ARRIVES IN THE AREA. THEREFORE THE CONSUMER HAS BEEN UNABLE TO SCHEDULE THE SERVICE. *NM

ON THURSDAY, 7/8, I MADE AN APPOINTMENT TO BRING OUR 2000 MERCURY SABLE TO TOMBALL FORD IN TOMBALL, TEXAS ON THE FOLLOWING SATURDAY MORNING TO HAVE THE RECALL WORK DONE (THEY ONLY RETURNED PART OF THE RECALL LETTER, BUT IT WAS REGARDING A STOP LAMP SWITCH). TO MAKE SURE THE DEALERSHIP HAD PLENTY OF TIME TO COMPLETE THE WORK, WE DROPPED OUR CAR OFF FRIDAY NIGHT, FILLING OUT THE APPROPRIATE PAPERWORK, LEAVING THE KEYS AND ALL INFORMATION REQUIRED IN THEIR DROP BOX. WE CALLED SATURDAY MORNING AND WAS TOLD THEY HAD "FORGOTTEN" TO CHECK THE DROP BOX UNTIL 11:00 SO THE WORK WOULDN'T BE COMPLETED UNTIL 2:00 THAT AFTERNOON. THE RECALL NOTICE SAID IT WOULD ONLY TAKE ABOUT 1/2 DAY. AT 3:50 (10 MINUTES PRIOR TO THEIR CLOSING) WE CONTACTED RICK, WHO IDENTIFIED HIMSELF AS THE SERVICE MANAGER AT TOMBALL FORD. HE SAID THEY "JUST DIDN'T GET TO IT" AND IT WOULDN'T BE READY UNTIL SOMETIME MONDAY. MY HUSBAND EXPLAINED WE NEEDED BOTH OF OUR CARS ON MONDAY AND ASKED IF THEY WOULD SUPPLY US WITH A RENTAL CAR. IT WAS OBVIOUSLY TOMBALL FORD'S FAULT THAT WE WOULD NOT HAVE A CAR. RICK SAID NO, THAT THIS PARTICULAR RECALL DIDN'T CALL FOR A RENTAL CAR TO BE SUPPLIED BY THE DEALERSHIP. IT'S PEOPLE LIKE RICK WHO MAKE THIS WHOLE THING A PAIN IN THE BUTT. HE SHOULD HAVE BEEN MORE THAN HAPPY TO SUPPLY US WITH A FREE RENTAL CAR BECAUSE IT WAS TOTALLY THEIR FAULT THAT THE WORK DIDN'T GET DONE. I DON'T THINK WE WILL EVER BUY AN AMERICAN MADE CAR AGAIN. AT LEAST THE PEOPLE AT THE LOCAL TOYOTA DEALERSHIP ADMIT WHEN IT'S THEIR FAULT AND RECTIFY THE PROBLEM. IT'S OBVIOUS THAT TOMBALL FORD COULD CARE LESS IF THEY HAVE OUR CURRENT OR FUTURE BUSINESS.*AK

THE LEFT FRONT COIL SPRING BROKE, WHILE THE VEHICLE WAS STOPPED AT A TRAFFIC LIGHT. WHEN THIS OCCURRED THE SUSPENSION DROPPED. *JB BOTH SPRINGS WERE REPLACED. *SC *JB

WHILE DRIVING 12-15 MPH LEFT FRONT WHEEL DISCONNECTED FROM THE VEHICLE. DEALER WAS NOT NOTIFIED. *AK

WHILE BACKING OUT OF THE GARAGE, THE FRONT DRIVER SIDE TIRE BLEW OUT WITHOUT WARNING. THE DEALER STATED THAT THE COIL SPRING HAD FAILED. *LA THE FRONT SPRING HAD BROKEN. BOTH FRONT COIL SPRINGS AND STRUT BEARINGS WERE REPLACED. *SC *JB

WHILE DRIVING 35 MPH CONSUMER APPLIED THE BRAKE PEDAL AND THE BRAKES FAILED, RESULTING IN A COLLISION. UPON IMPACT, BOTH FRONTAL AIR BAGS FAILED TO DEPLOY. DRIVER AND PASSENGER SUSTAINED MAJOR INJURIES, AND WERE TRANSPORTED TO THE HOSPITAL. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION. HOWEVER, THE DEALER REFUSED TO INSPECT THE VEHICLE. *AK

WHILE STOPPING AT A STOP SIGN VEHICLE SUDDENLY ACCELERATED. CONSUMER FOOT WAS ON THE BRAKE PEDAL WHEN THE ACCELERATION OCCURRED. CONSUMER IMMEDIATELY PUT THE VEHICLE INTO NEUTRAL. THIS STOPPED THE ACCELERATION. THEN, CONSUMER REVERSED THE VEHICLE SLIGHTLY AND TILTED THE STEERING WHEEL TO THE RIGHT BEFORE PUTTING THE VEHICLE BACK INTO DRIVE AND ACCELERATING.*AK