2000 MERCURY SABLE Complaints

THE DRIVER'S SEAT BELT WOULD NOT FULLY RETRACT BACK, THEREFORE IT WAS LOOSE ON THE DRIVER. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK *NM

VEHICLE WAS PARKED IN THE DRIVEWAY CONSUMER HEARD A NOISE. UPON INSPECTION THE CONSUMER NOTICED THAT DRIVER'S SIDE FRONT COIL SPRING BROKE IN TWO. THE BROKEN COIL SPRING PENETRATED THE TIRE WHICH CAUSED IT TO GO FLAT. *AK *NM

MY 2000 MERCURY SABLE LS PREMIUM BLEW OUT THE LEFT FRONT TIRE. AT THE MOMENT I PUT THE CAR IN REVERSE TO EXIT MY DRIVEWAY. MY HUSBAND PROCEEDED TO REMOVE THE FLAT TIRE AND INSTALL THE MINI-SPARE WHEN HE DISCOVERED THE SUSPENSION STRUT COIL SPRING HAD BROKEN AND PENETRATED THE TIRE SIDEWALL. I HAD THE CAR TOWED TO OUR MERCURY DEALER IN ESSEX, VERMONT WHERE NEW STRUTS/COIL SPRINGS WERE INSTALLED PLUS A NEW TIRE. THIS SPRING FAILURE COULD HAVE HAD FATAL CONSEQUENCES IF IT WOULD HAVE HAPPENED AT HIGHWAY SPEEDS. THE COIL SPRING WAS OBVIOUSLY DEFECTIVE DUE TO A MANUFACTURING/DESIGN FLAW. *AK

I JUST PAID $700.00 TO REPLACE A BROKEN FRONT SPRING THAT PUNCTURED (EXPLODED) THE INSIDE SIDEWALL OF MY TIRE IN TWO PLACES...WHILE MY CAR WAS PARKED AT MY OFFICE.*AK I FEEL VERY FORTUNATE TO HAVE NOT BEEN DRIVING THE CAR AT THE TIME OF THE SPRING FAILURE. I CAN ONLY IMAGE THE POTENTIAL DAMAGE TO MY CAR, MYSELF AND OTHERS NEARBY IF THIS SPRING HAD FAILED WHEN THE CAR WAS BEING DRIVEN. I STRONGLY FEEL THIS SPRING FAILURE IS NOT A TYPICAL OWNER MAINTENANCE COST. IT IS CLEARLY A MANUFACTURER/PART FAILURE AND I REQUESTED THE COST OF THIS REPAIR TO BE PAID BY THE MANUFACTURER. ADDITIONALLY, I STRONGLY RECOMMENDED THE MANUFACTURER CONSIDER A RECALL OF THIS PART FOR THE SAFETY OF ITS CUSTOMERS. FORD MOTOR COMPANY RESPONDED ONLY THAT THE CAR IS OUT OF WARRANTY. THE REPRESENTATIVE FOR FORD STATED THIS PART FAILURE WAS A OWNER MAINTENANCE ISSUE NOT A SAFETY CONCERN. I STRONGLY DISAGREE. PLEASE RESPOND.

MY CAR WAS SITTING IN THE GARAGE, AND WHEN I PUT IT IN REVERSE TO GO TO MY DRS, A LOUD BANG HAPPENED, LEFT FRONT SIDE OF CAR WENT DOWN, I THOUGHT IT WAS A FLAT TIRE, BUT UPON INSPECTION BY THE GARAGE, I WAS INFORMED THAT THE COIL SPRING HAD LET LOOSE AND FLEW THRU THE TIRE, FLATTENING IT!. THIS IS UNACCEPTABLE TO ME, AS MY CAR IS A 2000 MERCURY SABLE, IT HAS ONLY 14,565 MILES!!. ALSO , THE DEALERSHIP, SHERMAN FORD, WESTFIELD,NY, I WAS TREATED AS I WAS DIRT!, TO THE EXTENT, MY BILL WAS MADE OUT TO A PERSON WITH A "DIFFERENT" FIRST NAME!, AND THEY REFUSED TO CHANGE IT, BUT THEY SURE WERE FAST ENOUGH TO GRAB MY "CREDIT CARD"!!!. I THEN ASKED FORD, MERCURY DIVISION(1-800) NUMBER , IF THERE WAS ANY WAY TO RECOUP ANY OF MY MONEY, AS I AM A 83 YR. OLD SENIOR, ON SOCIAL SECURITY, AND THEY TOLD ME THEY WOULD CONTACT THE "SERVICE MANAGER, HE IN TURN WAS TO CONTACT THE "AREA REP, YESTERDAY, I WAS TOLD, POINT BLANK,"FORGET IT"!!! I HAVE OWNED FORDS & MERCURY'S ALL MY LIFE, MY 1ST CAR WAS A 1937 FORD CONVERTIBLE, BUT AFTER THIS TYPE OF TREATMENT, I NEVER AGAIN WILL BUY ANY OF FORDS OR MERCURY CARS!. *LA

WHEN THE KEY WAS TURNED IN THE IGNITION THERE WAS AN EXPLOSION. THE AIR INTAKE MANIFOLD ON TOP OF THE ENGINE EXPLODED INTO PIECES. THE VEHICLE WAS TOWED TO THE DEALERSHIP. THE DEALERSHIP INSPECTED THE VEHICLE, BUT COULDN'T INDICATE WHAT CAUSED THE EXPLOSION. THE MANIFOLD, SPARK PLUG AND 3 TYPES OF SPRINGS WERE REPLACED. *NM

THE AIRBAG ON THE STEERING WHEEL WAS CRACKED, THE CONSUMER HAD NOTIFIED THE DEALERSHIP ABOUT THIS ISSUE. PLEASE PROVIDE ANY FURTHER DETAILS. *JB

THE CAR WAS SITTING IN THE DRIVEWAY. THE FRONT DRIVERSIDE COIL SPRING BROKE WITHOUT WARNING AND PUNCTURED THE TIRE CAUSING A BLOWOUT. THE CAR COULD NOT BE MOVED NOR COULD THE TIRE BE REMOVED SINCE IT WAS IMPAILED ON THE COIL SPRING. IF THIS HAD HAPPENED WHILE DRIVING AT HIGHWAY SPEEDS, IT COULD HAVE CAUSED AS SERIOUS ACIDENT AND INJURIES.*AK

DRIVER'S SIDE SEAT BELT FAILED TO STAY LATCHED PROPERLY. CONSUMER DROVE THE VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC REPLACED THE SEAT BELT SYSTEM. *AK

WHILE DRIVING 30 MPH THE FRONT DRIVER SIDE COIL SPRING BROKE. AS A RESULT, FRONT END COLLAPSED. *AK