2002 MERCURY SABLE Complaints

TL*THE CONTACT OWNS A 2002 MERCURY SABLE. THE VEHICLE SHOOK AND VEERED OFF THE ROAD. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC AND THEY STATED THAT THE FRONT COIL SPRING FAILED AND DAMAGED THE TIRE. THE CURRENT AND FAILURE MILEAGES WERE 45,100. UPDATED 03-18-08 *BF

WHILE BACKING MY 2002 MERCURY SABLE OUT OF MY DRIVEWAY THE FRONT PASSENGER SIDE COIL SPRING SNAPPED PUNCTURING THE TIRE. THE CAR HAS BEEN INSPECTED BY A FORD DEALER AND I AM SUPPOSED TO CALL FORD CUSTOMER SERVICE TOMORROW TO TRY TO RESOLVE THIS. THE DRIVER SIDE SPRING SNAPPED UNDER THE SAME CIRCUMSTANCES ALMOST EXACTLY TWO YEARS AGO, FEB. 23, 2006. THE CAR HAD 44,000 MILES WHEN THE FIRST ONE BROKE, AND NOW HAS ONLY 52,000 MILES. I WILL HAVE THE OLD PARTS AVAILABLE. I WISH I HAD KNOWN ABOUT THIS COMPLAINT SITE WHEN THE FIRST ONE BROKE. I WOULD HAVE PUSHED FORD TO COVER IT. I AM PURSUING THE SECOND ONE. *TR

FRONT DRIVERS SIDE SPRING SNAPPED CAUSING PUNCTURE AND IMMEDIATE BURSTING OF TIRE. THIS HAPPENED WHEN I GOT INTO THE CAR, BUT HAD NOT YET PULLED OUT OF THE GARAGE (I AM NOT THAT HEAVY). IF THIS HAD HAPPENED WHILE DRIVING, IT WOULD HAVE DEFINITELY CAUSED AN ACCIDENT, AS THE TIRE POPPED LIKE A BALLOON. THE TOW-TRUCK DRIVER AND FORD SERVICE PEOPLE INFORMED ME THIS IS A COMMON PROBLEM FOR THIS MAKE/MODEL. IF SO, A RECALL SHOULD BE ISSUED. IT IS VERY UNSAFE AND I AM WORRIED ABOUT THE SPRING ON THE FRONT PASSENGER SIDE. *TR

TL*THE CONTACT OWNS A 2002 MERCURY SABLE. IN AN ATTEMPT TO DRIVE THE VEHICLE, THE FRONT DRIVER'S SIDE COIL SPRING FAILED AND PUNCTURED THE TIRE. THE VEHICLE WAS TOWED TO THE DEALER FOR REPAIR. THE SPEED WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 93,000.

FRONT LEFT COIL SPRING FAILURE ON 2002 MERCURY SABLE SEDAN. OCCURRED IN MY DRIVEWAY, SO THANKFULLY NO HUMAN OR PROPERTY DAMAGE OTHER THAN THE CAR. THE FAILED SPRING ALSO CUT THROUGH AND DESTROYED THE TIRE. I WILL BE MAKING ANOTHER COMPLAINT FOR A 1998 TAURUS SEDAN - WITH IDENTICAL CIRCUMSTANCES. HOW LUCKY FOR ME TO HAVE ONE ON EACH SIDE OF A RECALL RANGE. *TR

MY 2002 MERCURY SABLE SUFFERED A TIRE BLOWOUT CAUSED BY THE FRONT COIL SPRING BREAKING AND PENETRATING THE DRIVERS SIDE TIRE. I CALLED FORD MOTOR COMPANY TO REPORT THIS INCIDENT. THERE WAS NO RECALL ISSUED FOR THE MODEL YEAR 2002 BUT THERE WERE RECALLS ISSUED FOR LATER MODEL SABLES FOR THE SAME PROBLEM. THE REPRESENTATIVE FROM FORD TOLD ME THAT THEY THOUGHT THE ISSUE WAS RESOLVED FOR THE 2002 MODEL YEAR AND THUS THERE WERE NO RECALLS FOR IT. WHEN I EXPRESSED MY CONCERN ,THEY ONLY OFFERED ME TO PAY A PARTIAL AMOUNT FOR THE REPAIR. I FELT THAT THIS WAS TOTALLY UNSATISFACTORY AND TOLD THE FORD REP. THAT NOT ONLY SHOULD THE TOTAL REPAIR BE PAID BUT THAT ANOTHER RECALL SHOULD BE ISSUED SINCE THE DESIGN CHANGE DID NOT FIX THE PROBLEM. LUCKILY THE INCIDENT OCCURRED WHILE THE CAR WAS IN MY DRIVEWAY. THE NIGHT BEFORE WE WERE ON THE MAINE TURNPIKE TRAVELING AT 65 MILES PER HOUR. HAD THE SPRING BROKE AT THAT POINT WE COULD HAVE BEEN SERIOUSLY INJURED. I TOLD THE FORD REP. THAT I WAS GOING TO FILE A COMPLAINT WITH THE LOCAL NEWS MEDIA CONSUMER HOTLINE. HE TOLD ME THAT I HAD THAT RIGHT BUT THAT HE WAS GOING TO REVOKE THE AMOUNT OF ASSISTANCE FORD WAS WILLING TO PAY FOR THE REPAIR. I SAID FINE. A LIFE IS WORTH MORE THAN THE COST OF THE REPAIR. *TR UPDATED 3/20/08

I PURCHASED A 2002 MERCURY SABLE IN SEPTEMBER OF 2006. ON JANUARY 19TH WHILE TURNING INTO MY DRIVEWAY TRAVELING APPROXIMATELY 3-5 MPH BOTH AIR BAGS DEPLOYED CAUSING APPROXIMATELY 4,000.00 DOLLARS IN DAMAGE TO MY CAR. THE DEALER THAT I PURCHASED THE CAR FROM STATED I BOUGHT IT AS IS AND WOULD NOT OFFER ME ANY ASSISTANCE EXCEPT TO TELL ME TO FILE IT WITH MY INSURANCE COMPANY. MY INSURANCE COMPANY SENT AN ADJUSTER WHOM SURVEYED THE DAMAGE AND TOLD ME THEY WOULD NOT PAY BECAUSE THERE WAS NO IMPACT. I THEN FILED A COMPLAINT WITH FORD MOTOR COMPANY WHO SAID AND I QUOTE "THERE WAS A 50,000 MILE WARRANTY AND THEY COULD NOT OFFER ANY ASSISTANCE. SINCE THIS TIME TO DATE I CANNOT GET INSURANCE OR ANY HELP WITH THIS PROBLEM. I AM STILL PAYING FOR A CAR I AM NOT SUPPOSE TO BE DRIVING. YOUR DEPARTMENT SENT ME A SERVICE TECHNICAL BULLETIN STATING THAT FORD KNEW THEY HAD THIS PROBLEM IN MAY OF 2002. WHAT ELSE CAN I DO? *TR

SINCE 2005, LIGHTS GO OUT WHEN IN AUTOMATIC MODE, ESPECIALLY IN RAIN AND SNOW CONDITIONS. THIS HAS BEEN CHECKED THREE TIMES BY DEALERS BUT THEY COULD NOT FIND ANYTHING TO REPAIR. DRIVING AT NIGHT AND IN LIMITED VISIBILITY DUE TO WEATHER AND THEN HAVE THE LIGHTS GO OFF IS AN EXTREMELY UNSAFE POSITION TO BE. THE CAR OCCUPANTS AND OTHER STAKEHOLDERS ARE PLACED IN JEOPARDY WITH THIS UNRESOLVED PROBLEM ON THE 2002 MERCURY SABLE. *TR

TL*THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE DRIVING APPROXIMATELY 10 MPH, THE CONTACT HEARD A RUBBING SOUND FROM THE DRIVER SIDE REAR TIRE. HE NOTICED SMOKE AND IMMEDIATELY PULLED OFF THE ROAD. THE REAR OF THE VEHICLE WAS EXTREMELY LOW. THE VEHICLE WAS TOWED TO THE DEALER AND THEY STATED THAT THE REAR COIL SPRINGS FAILED, CAUSING THE DRIVER SIDE TIRE TO FAIL. THE DEALER REPLACED THE DRIVER SIDE REAR TIRE AND THE REAR COIL SPRINGS. THE CONTACT FILED A FORMAL COMPLAINT WITH THE MANUFACTURER. THE FAILURE MILEAGE WAS 58,000 AND CURRENT MILEAGE WAS 65,000. UPDATED 02-14-08 *BF

THE FRONT SPRING ON MY CAR BROKE AND NEARLY PUNCTURED THE TIRE. I WAS JUST PULLING OUT OF A PARKING SPACE AFTER LEAVING WORK, AND IT MADE A LOUD BANG, THANKFULLY I WASN'T GOING 30MPH OR MORE. IT MAY HAVE CAUSED A CRASH. *TR