2002 MERCURY SABLE Complaints

REPLACEMENT OF BOTH REAR COIL SPRINGS BECAUSE OF FAILURE. I HAVE BEEN HAVING THE FORD DEALER WATCH FOR THIS SINCE BOTH FRONT COIL SPRINGS FAILED WHEN GOING 60 MILES MPH. READ COMPLAINT 0155857. *AK IT APPEARS THAT BOTH THE FRONT AS WELL AS THE REAR COIL SPRINGS ARE DEFECTIVE ON 2002 MECURY SABLES! SO OWNERS BEWARE!! FORD CUSTOMER CARE: THEY DON'T !! IS THERE ANY WONDER WHY FORDS CAR SALES ARE DOWN !

BROKEN LEFT FRONT SPRING CAUSING TIRE PUNCTURE BOTH FRONT SPRINGS REPLACED. PART NOT AVAILABLE

2002 MERCURY SABLE - FRONT SUSPENSION COIL SPRING FRACTURE: SUSPENSION:FRONT - THE BROKEN SPRING PUNCTURED THE ADJACENT TIRE. MY WIFE DROVE THE CAR HOME, THE DAY BEFORE(NO PROBLEMS). I GOT IN THE CAR THE NEXT MORNING AND WENT TO BACK OUT OF THE DRIVEWAY - CAR MOVED LESS THEN A FOOT WHEN THE TIRE BLEW. HAS NOT BEEN FIXED YET. I HAVE PHOTOS OF TIRE AND END OF THE SPRING (YOU CAN SEE THE AREA OF CORROSION THAT WORKED INTO THE SPRING). THERE WAS NO RUBBING OF BROKEN COIL ON THE TIRE. 1999-2001 WERE RECALLED BY FORD.

2002 MERCURY SABLE FRONT COIL SPRING FAILURE CAUSING SPRING TO PUNCTURE TIRE. FORD REFUSES TO COVER UNDER RECALL STATING RECALLS ARE VIN AND YEAR SPECIFIC. THIS FAILURE WAS EXACTLY THE WAY THE RECALL DESCRIBES POTENTIAL PROBLEM BUT FORD STATES MY CAR WAS NOT INCLUDED IN RECALL EVEN THOUGH PART FAILED. *TR

FRONT DRIVERS SIDE SPRING BROKE ON 2002 MERCURY SABLE WHILE DRIVING 15 MPH ON A FLAT PAVED ROAD IN DRY CONDITIONS. *TR

WATER LEAKED THROUGH WINDSHIELD COWL ONTO THE PASSENGER FLOOR BOARD AND CAUSING BLOWER FAN MOTOR TO SHORT OUT. FORD ADMITS THIS MANUFACTURING DEFECT IN TSB 04-15-3. HAS CAUSED ME RESPIRATORY ISSUES DUE TO BUILD UP OF MOLD IN DASH AND CARPETING. *TR

MY 2002 MERCURY SABLE SEDAN WAS PARKED. THE CAR WAS STARTED AND PUT IN TO REVERSE. THE LEFT FRONT COIL SPRING BROKE AND PUNCTURED THE TIRE. AAA WAS CALLED. THEY TOLD ME THAT THE VEHICLE WAS NOT DRIVABLE BECAUSE OF THE BROKEN COIL SPRING. I HAD IT TOWED TO A FORD DEALERSHIP. THEY REPAIRED BOTH FRONT COIL SPRINGS, AS RECOMMENDED. THIS VEHICLE HAS HAD RECALLS IN 1999, 2000, 2001 FOR FRONT COIL SPRING FAILURES DUE TO INSUFFICIENT CORROSION PROTECTION OF THE SPRINGS. I CALLED FORD MOTOR COMPANY FOR RESOLUTION OF THIS MATTER. THE CUSTOMER SERVICE REP SAID THAT THERE WERE NO RECALLS ON THE 2002 MODEL. HE DENIED KNOWLEDGE OF AND PREVIOUS MODEL YEAR RECALLS FOR THIS TYPE OF FAILURE. FORD WILL NOT REFUND ME FOR MY REPAIR COSTS. FORD'S MANUFACTURER'S CAMPAIGN NUMBER FOR THIS PROBLEM IS 04S17. THIS FAILURE COULD HAVE RESULTED IN A SERIOUS ACCIDENT. I HAVE ANOTHER 2002 SABLE AND I AM VERY CONCERNED FOR THE SAFETY OF THIS VEHICLE. FORD WILL NOT STAND BEHIND THEIR DEFECTIVE PRODUCT. *JB

I HAVE A 2002 MERCURY SABLE WITH 17000 . I OWN IT SINCE 20000. I NOTICED THAT IT WAS A LITTLE LOW IN THE BACK. SO I THOUGHT WELL IT HAS SOME MILES SO THE SPRINGS AND STRUTS WERE WORE OUT. I BOUGHT NEW FORD STRUTS AND COILS FOR THE REAR. I DROPPED THE CAR OFF AT THE SHOP ON 4-17-7. THEN I GET A CALL AT 7:00 PM SAYING THAT BOTH OFF THE COILS ARE BROKE. SO I WENT TO PICK THE CAR UP, AND HE SAID THAT HE HAD NEVER SEEN THIS IN 43 YEARS OF WORKING ON CARS. SO THE MECHANIC PUT THE SPRINGS IN A BOX SO I COULD SAVE THEM IN CASE OF A RECALL. *AK

TL*- THE CONTACT OWNS A 2002 MERCURY SABLE. HE NOTICED THE FRONT DRIVER'S SIDE TIRE WAS FLAT DUE TO A PUNCTURE BY THE COIL SPRING. THE DEALER HAD NOT INSPECTED THE VEHICLE TO DETERMINE THE REASON FOR THE FAILURE. RECALL # 04V332000 CONCERNED THE COIL SPRING, BUT THE 2002 MODELS WERE NOT INCLUDED. THE CONTACT FELT THAT THIS VEHICLE SHOULD BE INCLUDED AS PART OF THE RECALL. THE VEHICLE CURRENTLY HAD 69,000 MILES. *AK

LEFT FRONT &LEFT REAR COIL SPRING BROKE. DEALER REPLACED, GAVE ME A HARD TIME ABOUT REPLACING THE TIRE THAT WAS DESTROYED. I THINK THE OTHER 2 SPRINGS SHOULD BE REPLACED , AND SHIELDS PUT ON ALL 4 WHEELS IN CASE IT HAPPENS AGAIN. *AK