2002 MERCURY SABLE Complaints

I PUT MY FOOT ON THE BRAKE, AND THE CAR ACCELERATED AND I WAS UNABLE TO STOP CAUSING AN ACCIDENT. THIS HAS ALSO HAPPENED ON SEVERAL OTHER OCCASSIONS CAUSING NEAR MISS ACCIDENTS. *NM

RIGHT FRONT SPRING FAILED WITHOUT WARNING CAUSING TIRE AND STRUT DAMAGE WHILE BACKING UP. CAR TOWED TO NEAREST REPAIR SHOP BOTH FRONT SPRINGS AND STRUTS WERE REPLACED. TIRE WAS REPLACED UNDER WARRANTY. GARAGE REPAIR MAN NOTED THAT THIS WAS A COMMON PROBLEM. *JB

1. DRIVING IN HOT WEATHER 2. A/C AND FANS INOPERABLE, SLIGHT SMELL OF SMOKE 3. REPLACE FAN MOTOR, RESISTOR,COWEL PANEL AND RAIN HAT SEAL. THIS FAILURE WAS ADDRESSED IN THE NHTSA ITEM# 10011149. *NM

AFTER STOPPING AT INTERSECTION, TRAFFIC LIGHT, ETC., UNEXPLAINED ENGINE SURGE AND ENGINE NOISE, MAKES CAR LURCH FORWARD EVEN WHEN APPLYING ALL POSSIBLE PRESSURE TO BRAKES. SURGE CEASES ONLY WHEN TRANSMISSION PUT IN NEUTRAL. TOWED TO DEALER FIRST TIME, DRIVEN SEVERAL TIMES. THIS HAS HAPPENED SEVERAL TIMES. DEALER CAN FIND NOTHING WRONG. I AM ALWAYS APPREHENSIVE WHEN DRIVING THIS VEHICLE. *JB

REAR PASSENGER SIDE COIL SPRING BROKE AND HAS DAMAGED MY NEW TIRE DEALER SAID I WOULD NEED TO BRING IT IN. IS NOT COVERED BY WARRANTY THIS NEEDS INVESTIGATED I READ 2 OTHER COMPLAINTS OF THIS OCCURRING ON 2002 SABLES AS WITH EARLIER YEARS. *NM

DT*: THE CONTACT STATED WHILE PULLING INTO A DRIVEWAY AT 5MPH THE FRONT DRIVER SIDE COIL SPRING FRACTURED. THE COIL SPRING RIPPED THE DRIVER SIDE TIRE APART. THE DEALERSHIP AND MANUFACTURER HAVE BEEN ALERTED WHO DETERMINED THERE WAS A RECALL, #04V332000 CONCERNING THE SUSPENSION: FRONT: SPRINGS: COIL SPRINGS HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. THE CONTACT IS CONCERNED ABOUT THE SAFETY OF THE VEHICLE AND FEARS THIS COULD HAVE OCCURRED AT HIGHWAY SPEEDS.

ON MAY 1, 2006 MY DAUGHTER AND I WERE INVOLVED IN A HEAD ON COLLISION WITH A DUMP TRUCK. THE AIR BAGS (DRIVER AND PASSENGER) DID NOT DEPLOY ON IMPACT. MY DAUGHTER (WHO IS 15 YEARS OLD AND DRIVING WITH A PERMIT) WAS TRAPPED IN THE CAR. SHE RECEIVED MULTIPLE LACERATIONS, INCLUDING A TORN EAR WHICH WILL REQUIRE SURGERY TO REPAIR IT TO LOOK NORMAL AGAIN. I RECEIVED KNEE AND NECK INJURIES. I CALLED MERCURY CUSTOMER CARE CENTER TO MAKE THE COMPANY AWARE OF THIS SITUATION. I OFFERED TO GIVE THEM THE LOCATION OF MY CAR, IF THEY WISHED TO LOOK AT IT. THE PERSON I SPOKE TO SAID THEY WOULD NOT BE LOOKING AT THE CAR AND HE WOULD MAKE A NOTE OF MY NEGATIVE COMMENT. *NM

MY CAR WAS RUNNING FINE, I PURCHASED THE CAR JUNE 2003, I HAVE KEPT UP WITH TYPICAL VEHICLE MAINTENANCE. MY LAST OIL CHANGE THE MECHANIC SAID IT WAS LOW, CHECKED FOR LEAKS AND DID NOT FIND ANYTHING. I WAS DRIVING HOME FROM WORK THE ENGINE LIGHT STARTED TO BLINK AND THE CAR WOULD NOT ACCELERATE. I PULLED OVER, TURNED THE CAR OFF. I LET THE CAR REST FOR 10 MINUTES TRIED TO START AGAIN AND THE ENGINE WOULD RUN BUT CHUGGED AND VIBRATED. HAD THE CAR TOWED TO THE FAMILY MECHANIC AND FOUND OUT THE CAMSHAFT BROKE. MY SABLE HAS 72,000 MILES, I PURCHASED THE CAR WITH 21,000 MILES FROM COLUMBIA FORD IN COLUMBIA CT. MY MECHANIC SAID THE ENGINE WAS BUILT POORLY BECAUSE THIS SHOULD NOT HAVE HAPPENED, IT IS VERY RARE. SO HERE I AM, THREE YEARS INTO MY LOAN AND THREE YEARS TO GO--$8000 LEFT TO PAY AND IT IS GOING TO COST $3000+ TO PUT IN A NEW ENGINE. ANYONE WANT A CAR FOR $8000 WITHOUT AN ENGINE? I WOULD NEVER BY A FORD OR A MERCURY AGAIN!! *JB

DT*: THE CONTACT STATED WHILE STOPPED AT A STOP SIGN, THE RIGHT FRONT TIRE BLEW WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP. UPON INITIAL INSPECTION, IT WAS DETERMINED THE FRONT COIL SPRING FRACTURED AND PUNCTURED THE TIRE. THERE IS A NHTSA RECALL, # 04V332000, REGARDING THE FRONT COIL SPRINGS. THE VIN WAS NOT INCLUDED IN THE RECALL.

DRIVING WITH MY FAMILY EASTBOUND ON THE MASSACHUSETTS TURNPIKE AT A SPEED OF APPROXIMATELY 60 MILES PER HOUR THE FRONT DRIVER'S SIDE COIL SPRING EXPLODED WITH NO WARNING. LUCKILY WE WERE ABLE TO PULL OVER EVEN THOUGH AS WE LEARNED LATER, THE COIL SPRING HAD EXPLODED DOWNWARD BREAKING THE AXLE AND SLICING THE TIRE REPAIRS WERE REPLACEMENT OF LEFT FRONT STRUT SPRING AND AXLE ASSEMBLY, TOP STRUT MOUNTING ASSEMBLY,LEFT FRONT TIRE, WE WERE ENCOURAGED BY FORD DEALER SERVICE TO ALSO REPLACE THE RIGHT FRONT COIL SPRING! GEE I WONDER WHY!!! ALTHOUGH WE CONSIDER OURSELVES VERY LUCKY NOT TO HAVE BEEN SERIOUSLY HURT BY THE SUDDEN FAILURE OF THE FRONT COIL SPRING ON OUR 2002 MERCURY SABLE WITH BUILD DATE OF 2001,AND EVEN THOUGH FORD HAS BEEN AWARE OF FRONT COIL SPRING FAILURE IN NORTHEASTERN STATES. FORD WHEN CONTACTED FELT THERE WAS NO PROBLEM WITH SUDDEN FAILURE OF THE FRONT COIL SPRING ON OUR VEHICLE. I HAVE OWNED FORDS FOR THE LAST 20 YEARS, AFTER THIS EXPERIENCE I DO NOT KNOW IF I WILL BUY ANOTHER FORD. *JB