2002 MERCURY SABLE Complaints

MY LEFT HEADLAMP HOUSING HAS WATER ON THE INSIDE OF THE PROTECTIVE HOUSING AROUND THE HEADLAMP AND PARKING LAMP. THE MOISTURE IS INCREASED TO THE POINT WHERE NIGHTTIME LIGHTING HAS BEEN ADVERSELY DIMINISHED. THERE ARE NO CRACKS, STONE CHIPS, OR OTHER VISIBLE EVIDENCE OF DAMAGE TO THE EXTERIOR OF THE PROTECTIVE COVER TO THE LIGHT HOUSING. THE MOISTURE WAS FIRST NOTICEABLE IN MAY 2005. THE VEHICLE HAS 30,000 MILES AND I HAVE OWNED IT SINCE NEW. I CAN SUPPLY PHOTOGRAPHS OF THE DEFECTIVE HOUSING IF NEEDED. THE DIMINISHED NIGHTTIME VISIBILITY FROM THE HEADLIGHT IS COMPROMISING OPERATIONAL SAFETY. THE VEHICLE VIN NUMBER IS: [XXX]. *NM UPDATED 07/19/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

DT: THE CONTACT OWNS A 2002 MERCURY SABLE LS. THE VEHICLE HAD LESS THAN 31,900 MILES ON IT. ON 5/6/05 FRONT BRAKES WERE REPLACED. FRONT BRAKE PADS CUT THE FRONT ROTORS. RESURFACED THE ROTORS, REPLACED AND MACHINED THEM WHICH COST $250-275. . THEN ON 7/25/05 HAD THE REAR BRAKES REPLACED/MACHINED REAR DRUMS/REPLACED SHOES/ FLUSHED THE BRAKE SYSTEM, AND REPLACED BRAKE CYLINDER. WHICH COST CONSUME R AROUND $425. THE VEHICLE NOW ONLY HAS 33,544. THE DEALERSHIP HAS BEEN VERY GOOD ABOUT DOING WORK ON THIS VEHICLE. CONSUMER CONTACTED THE MANUFACTURER, AND THEY TOLD HIM THE PROBLEM WAS WITH THE VEHICLE. THEY SAID THEY WOULD CALL THE DEALERSHIP. ALL THEY DID WAS CONTACT THE DEALERSHIP, AND THEY GAVE CONSUMER $50 OFF. THAT WAS ALL THE MANUFACTURER DID, AND THEY NEVER CONTACTED HIM BACK. HE DEALT WITH THE MANUFACTURER BEFORE, AND THEY DID NOTHING FOR HIM THEN. CONSUMER DID NOT LIKE THE WAY CUSTOMER SERVICE HANDLED HIS CONCERNS. BRAKES WENT OUT AFTER THREE YEARS. ALSO CONTACTED CONSUMER REPORTS, AND THEY INFORMED HIM THAT THEY WERE GOING TO DO A REPORT ON CAR BRAKES. *AK

DT: THE CONSUMER SAID THAT HE GOT OUT OF THE CAR TO GO GET A HAIR CUT, AND WHEN HE CAME OUT THE CAR WAS RUNNING ALTHOUGH HE HAD THE KEYS IN HIS HANDS. WHEN THE CONSUMER POPPED THE HOOD, THE ENGINE WAS RUNNING, AND WHEN HE CLOSED THE HOOD IT STOPPED ALL OF A SUDDEN. THE CONSUMER HAD NO IDEA THAT THIS WAS GOING TO HAPPEN. THE CONSUMER SAW ON CNN NEWS ABOUT FORD. THE CONSUMER HAD BECOME CONCERNED AND WANTED SOMEONE TO HELP HIM. THE DEALER SAID THAT THEY COULD NOT FIND ANYTHING WRONG WITH THE CAR. THE MANUFACTURER SAID THAT THE CAR WAS NOT ON RECALL. THE CALLER WAS VERY CONCERNED BECAUSE HE NEEDED THE CAR AND WANTED SOMEONE TO HELP HIM. *AK THE PROBLEM MAY BE DUE TO THE CRUISE CONTROL SWITCH. *SC *JB

THE REAR COIL SPRING ON MY 2002 MERCURY SABLE IS BROKEN AND NEEDS TO BE REPLACED. MY SON ALSO HAS A 2002 MERCURY SABLE AND HE HAD A SIMILAR PROBLEM WITH A BROKEN REAR COIL SPIRNG. PLEASE CHECK THE REPLACEMENTS ON THE FORD TARAUS AND MERCURY SABLES AND I AM SURE YOU WILL FIND THERE IS A DEFECT PROBLEM. THIS IS A SAFTEY DEFECT AND NEDS TO BE ADDRESSED. THANK YOU!

DT: CONSUMER STATED THE WINDSHIELD LEAKED, WHICH, IN TURN, BLEW OUT AIR CONDITIONER BLOWER MOTOR. THE LEAK STARTED AT APPROXIMATELY 45,000 MILES. FORD SENT THE DEPARTMENT OF TRANSPORTATION A LETTER STATING THAT THIS WOULD HAPPEN , AND THE DEALERS SHOULD CONTACT THE CONSUMER, SHE FOUND THAT INFORMATION ONLINE. VEHICLE WAS PURCHASED USED, AND THE DEALER NEVER DISCLOSED THIS INFORMATION. WHEN THE LEAK STARTED SHE DID CONTACT THE DEALERSHIP AND MANUFACTURER, AND THEY TOLD HER THERE WAS NOTHING THEY COULD DO. THE WINDSHIELD LEAKED WHENEVER IT RAINED. THE PROBLEM WAS THE MOUNTING BRACKETS ACCORDING TO THE LETTER ONLINE. CONSUMER STILL HAD THE BLOWER MOTOR TO SHOW THE WATER DAMAGE.*AK

I HAVE A 2002 MERCURY SABLE WITH 54,000 MILES. SUDDENLY & W/O WARNING, MY ALTERNATOR STOPPED WORKING AND DRAINED MY BATTERY. I HAVE HAD 3 FORD PRODUCTS WITH SOME LASTING 160,000 MILES W/O EVER HAVING PROBLEMS WITH ALTERNATORS. I TALKED W/THE CUSTOMER SERVICE REP. AT THE REPAIR SHOP ABOUT HAVING TO REPLACE AN ALTERNATOR ON A 3 YEAR OLD VEHICLE, AND HE INDICATED THAT THEY HAD HAD A FAIRLY LARGE NO. OF MERCURY SABLE & FORD TAURUS REPLACEMENT OF ALTERNATORS. IS THIS A DESIGN DEFECT IN THE ALTERNATORS?

THE CAR HAD A NOISE IN THE REAR SOUNDED LIKE A LOSE PIPE WAS WAITING TO HAVE THE CAR LOOK AT. SOME DAYS LATER ALL OF A SUDDEN ONE DAY THE SPRING MUST HAVE MOVED AND FLATTENED THE TIRE. INSTALLED THE SPARE TIRE AND DROVE TO THE DEALER TURNS OUT THAT BOTH REAR COIL SPRINGS WERE BROKEN.

MY 2002 MERCERY SABLE HAD CORRODED SPRINGS WHICH BROKE. I HAD TO PAY $449.77 TO REPAIR THE CAR AND COULD NOT GET REIMBURSEMENT BECAUSE THERE WAS NOT RECALL ON THE 2002. THIS APPEARS TO BE THE SAME PROBLEM THAT OCCURRED WITH THE 2001 MODEL .

DT: I AM WARE OF A RECALL OF 1999-2001 FOR MERCERY SABLE VEHICLE FOR THE SPRINGS CORRODING AND BREAKING. I HAD THE SAME ISSUE WITH 2002 MERCERY SABLE IN WHICH I HAVE HAD TO PAY OUT A EXORBITANT AMOUNT OF MONEY TO REPAIR, $550.61. I HAVE BEEN DENIED REFUND BECAUSE THERE WAS NO RECALL.*AK

WHILE DRIVING A TRACTOR TRAILER JUMPED IN FRONT OF CONSUMER'S VEHICLE. DRIVER APPLIED THE BRAKES AND THE PEDAL WENT TO THE FLOOR. DRIVER LOST CONTROL OF THE VEHICLE AND SLID UNDERNEATH TRACTOR TRAILER. THE DRIVER'S SIDE AIRBAG DID NOT DEPLOY, BUT THE PASSENGER'S SIDE AIR BAG DID DEPLOY. DRIVER SUSTAINED HEAD INJURIES AND DIED THIRTY MINUTES LATER. *AK