2002 MERCURY SABLE Complaints

I WAS BACKING OUT OF MY GARAGE WHEN I IMMEDIATELY BECAME AWARE THE VEHICLE WAS NOT MOVING NORMALLY, THE FRONT DRIVERS SIDE TIRE WAS COMPLETELY FLAT. WHEN I WAS CHANGING THE TIRE I NOTICED THE SPRING HAD BROKEN AND PUNCTURED AND RUINED THE TIRE. THIS EVIDENTLY HAPPENED WHILE THE CAR WAS PARKED IN THE GARAGE AS I HEARD NO NOISE FROM THE BREAKING SPRING OR ESCAPING AIR. I FEEL FORTUNATE THIS HAPPENED IN THE GARAGE AND NOT AT HIGHWAY SPEEDS. *TT

THE FOLLOWING ADDRESSES AN ISSUE I ENCOUNTERED WITH MY VEHICLE, A 2002 MERCURY SABLE. ON JANUARY 12TH, 2012, I WAS DRIVING ON A TWO WAY ROAD DURING A HEAVY SNOWSTORM. I WAS TRAVELING ABOUT 35 MILES PER HOUR, WHICH WAS BELOW THE SPEED LIMIT, DUE TO THE ROAD CONDITIONS. AT THIS TIME, I HEARD A LOUD NOISE AND EXPERIENCED A LOSS OF CONTROL OVER MY VEHICLE. AFTER PULLING OVER, I INVESTIGATED THE NOISE AND DISCOVERED THAT THE FRONT RIGHT TIRE WAS COMPLETELY SHREDDED AND PARTIALLY OFF THE RIM. I TOWED THE CAR TO A REPAIR SHOP AND LEARNED THAT THE SUSPENSION SPRING BROKE AND PUNCTURED THE TIRE AND DAMAGED THE STRUT. THIS IS ALSO A YEAR AND A HALF AFTER I HAD A SIMILAR PROBLEM WITH THE FRONT LEFT SPRING. NEITHER THE STRUT NOR THE TIRES WERE DAMAGED DURING THIS EVENT AT THAT TIME. *TR

DRIVER BACKING OUT OF PARKING SPACE WHEN HEARD METALLIC GRINDING SOUND FOLLOWED BY A BANG. THEN WE HEARD THE SOUND OF METAL ON PAVEMENT. WHEN GOT OUT OF CAR THE DRIVERS SIDE OF THE CAR WAS SITTING SO LOW THAT I COULD NOT GET A JACK UNDER IT. THE DRIVER FRONT TIRE WAS COMPLETELY SHREDDED ON THE INSIDE OF THE WHEEL WELL. IT IS COSTING US $700 TO REPAIR. AS PER ODI RESUME EA 08-18 DOCUMENT UNDER REASON FOR CLOSING THE FOLLOWING SENTENCE APPEARS, "THE COIL SPRINGS IN THE SUBJECT VEHICLES ARE DEFECTIVE." EVEN IF THERE IS NO REAL DANGER TO TRAFFIC SAFETY IT IS STILL AND ISSUE THAT FORD SHOULD BE REQUIRED TO ADDRESS, WE AS THE DRIVING PUBLIC SHOULD NOT HAVE TO PAY HUNDREDS OF DOLLARS TO REPAIR IT. ALSO IF FORD WANTS TO KEEP THEIR CUSTOMERS THEY SHOULD ADDRESS PROBLEMS SUCH AS THIS. WE ARE THINKING OF LOOKING TO TOYOTA OR HONDA FOR OUR NEXT CAR AFTER DRIVING FORDS SINCE 1997. *TR

TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH ADJUSTABLE PEDALS THAT WOULD INTERMITTENTLY BECOME STUCK. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WHEN HE NOTICED THAT THE FRONT DRIVER'S SIDE TIRE WAS FLAT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP AND THE CONTACT WAS INFORMED THAT THE FRONT DRIVER'S SIDE COIL SPRING FRACTURED AND PUNCTURED THE TIRE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 123,000.

TL* THE CONTACT OWNS A 2002 MERCURY SABLE GS. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THERE WAS A LOUD BANG AND THE FRONT PASSENGER TIRE BLEW. THE CONTACT ALMOST LOST CONTROL OF THE VEHICLE AS SHE MERGED ONTO THE SHOULDER AND ROLLED INTO A DITCH. THERE WERE NO INJURIES AND THE VEHICLE WAS NOT DAMAGED. THE TIRE WAS REMOVED AND THE SPARE WAS INSTALLED. THE VEHICLE WAS THEN TAKEN BACK TO THE DEALER WHERE THE TIRE WAS ORIGINALLY PURCHASED AND AFTER INSPECTION, THE TECHNICIAN ADVISED THAT THE COIL SPRING CAUSED THE TIRE DAMAGE. THE DEALER WAS NOTIFIED OF THE COIL SPRING FAILURE AND ADVISED THAT THERE WERE NO RECALLS FOR THE VEHICLE. THE MANUFACTURER WAS CONTACTED WHO CONFIRMED THAT THERE WERE NO RECALLS AND OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 113,000.

TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT THE VEHICLE WAS NOT BALANCED AND DROPPED TO THE FLOOR ABNORMALLY. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE TECHNICIAN ADVISED THAT THE FRONT COIL SPRING WAS FRACTURED AND CAUSED DAMAGE TO THE BRAKE PAD AND BLOWER. THE FRONT COIL SPRING, BRAKE PAD AND BLOWER WERE REPLACED. AFTER THE REPAIR THE FRONT COIL SPRING FRACTURED A SECOND TIME. THE VEHICLE WAS NOT FURTHER REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 59,000.

2002 MERCURY SABLE LS. CONSUMER STATES PROBLEMS WITH FUEL INJECTOR AND DAMAGED VALVE *TGW THE CONSUMER STATED WHEN THE CHECK ENGINE LIGHT ILLUMINATED, THE VEHICLE DEVELOPED AN ENGINE MISS. THE PROBLEM WAS DIAGNOSED AS A FAULTY #5 FUEL INJECTOR. CODES PO305 AND PO316. THE COST OF THE REPAIR WAS $800 PLUS DOLLARS. WHEN THE CONSUMER RETRIEVED THE VEHICLE, HE WAS INFORMED THERE WAS SOME CARBON DEPOSITS PRESENT AND THE VEHICLE MIGHT RUN A LITTLE ROUGH UNTIL THE CARBON BURNED OFF. ONE WEEK LATER, THE CHECK ENGINE LIGHT ILLUMINATED AGAIN. IT WAS THE SAME TWO CODES FROM A PREVIOUS REPAIR. THE DEALER INFORMED THE CONSUMER OF A DAMAGED VALVE AND THE COST WOULD BE ANYWHERE FROM $1600-$2000. THE CONSUMER FILED A COMPLAINT WITH THE ATTORNEY GENERALS OFFICE AND WAS REFUNDED HIS MONEY FROM THE PREVIOUS REPAIR. *JB THE CONSUMER STATED THE PROBLEM WITH HIS VEHICLE REMAINS UNRESOLVED. THE ENGINE HAS AN INTERNAL DEFECT. UPDATED 10/17/11*JB

TL* THE CONTACT OWNS A WEBASTO HOLLANDIA 600 SUNROOF. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 11V124000(VISIBILITY:SUN ROOF ASSEMBLY). ONCE SHE CONTACTED THE MANUFACTURER, THEY ADVISED HER THAT THE PARTS WERE ON BACKORDER AND WERE UNABLE TO PROVIDED AN ESTIMATED TIME OF AVAILABILITY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 123,000. IT WAS SAID TO TAKE TWO WEESKS UNTIL PARTS WERE IN. NEVER RECIEVED PHONE CALL. IT HAS BEEN CLOSE TO TWO MONTHS. UPDATED 09/01/2011 *LN

TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT THE FRONT COIL SPRING FRACTURED AND PUNCTURED THE TIRE. THE DEALER ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER:04V332000 (SUSPENSION:FRONT:SPRINGS:COIL SPRINGS). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 70,000. THE VEHICLE WAS AWAITING REPAIRS. UPDATED 08/31/11*LJ