1997 MERCURY VILLAGER Complaints

HAD TOTAL BRAKE FAILURE, PEDAL WENT RIGHT TO FLOOR, EMERGENCY BRAKE WENT ALL THE WAY DOWN BUT HAD NO STOP EFFECT. I PRESSED ON PEDAL TO GET CAR OUT OF PARK SO I WAS NOT MOVEING. ALL THE BRAKE FLUID WAS OUT OF THE RESIVORE

THE "TABS" THAT HOLD THE REAR BRAKE SHOES ON THE WHEEL CYCLINDER SHEARED OFF. THE BRAKE SHOES WERE JUST FLOATING INSIDE THE DRUM. STOPPING ABILITY SEVERELY DETERIORATED. I HAD TO MAKE EMERGENCY REPAIRS AT MEINEKE SHOP. FORD AND DEALERSHIP REFUSES TO INSPECT PARTS TO SEE IF THEY ARE DEFECTIVE, UNLESS I TAKE INITIATIVE TO PERSUADE DEALER TO LOOK AT THEM, AND THEY PERSUADE FORD REP TO INVESTIGATE. THIS CANNOT BE NORMAL WEAR AND TEAR. A RESPONSIBLE COMPANY SHOULD DETERMINE IF THERE ARE DEFECTIVE BRAKE COMPONENTS IN THEIR MANUFACTURING PROCESS. THEY SHOULD BE REQUIRED TO PURSUE AND INVESTIGATE, NOT THE CUSTOMER WHO HAS ALREADY PAID FOR REPAIR.

DRIVING AT APRROXIMATELY 70 MPH VEHICLE HYDROPLANED, WENT INTO A SPIN AND HIT A BRIDGE RAIL WITH RIGHT FRONT BUMPER. DUAL AIRBAGS DID NOT DEPLOY WHICH COULD HAVE CAUSED INJURIES AND TOTAL LOSS OF VEHICLE. *AK

INTERMITTENT SELF ACTIVATION OF THE POWER DOOR LOCKS. IT LOCKED OUR 22 MONTH OLD IN VEHICLE AFTER CHILD WAS STRAPPED INTO CAR SEAT AND VAN DOOR WAS CLOSED. MY WIFE, LUCKILY, HAD REMOVED THE KEY FROM THE IGNITION BEFORE SHE PICKED UP BABY. IN HOT WEATHER MY WIFE WOULD HAVE LEFT THE VAN RUNNING WITH THE A/C ON AND OUR DAUGHTER WOULD HAVE BEEN LOCKED IN AN AUTOMOBILE THAT WAS RUNNING AND THE KEYS IN THE IGNITION. THERE ARE 3 TSB'S COVERING THIS DEFECT, BUT FORD WILL NOT REPAIR THE PROBLEM AT THEIR COST. I HAVE A FRIEND WITH A 1993 VILLAGER THAT HAS THE SAME PROBLEM. WE HAVE HAD TO HIDE A KEY ON VEHICLE IN CASE WE ARE LOCKED OUT OF THE VEHICLE AND OUR DAUGHTER IS LOCKED IN. *AK

THE THROTTLE PLATE IS RUBBING ON THE THROTTLE BODY, CAUSING THE GAS PEDAL TO STICK DURING ACCELERATION. *AK

AUTOMATIC DOOR LOCK FAILED, WHEN CLOSING THE RIGHT FRONT DOOR ALL THE DOORS LOCK. REPAIRS WERE DONE ON TWO OCCASIONS. PROBLEM STILL EXIST. *YC

TIRES HAVE GONE BALD BY16000 MILES ONE SHOWING STEEL BELTING. COMPANY CLAIMS IT'S THE FRONT WHEEL DRIVE & SHOULD HAVE ROTATED AT 6000 MILES, REFUSING TO WARRANTY. I NEVER HEARD OF ROTATING TIRES BEFORE 20,000 MILES. THEN WHY ARE THE REAR TIRES BAD TOO? THANK YOU.( DOT NUMBER: 024005 TIRE SIZE: P205/75R15 )

I HAVE CONTACTED YOU BEFORE & TALKED TO PEGGY ABOUT THE SIDE DOOR OF THE VILLAGER OPENING. THE VECHICAL IS LEASED AND BEING RETURNED 12/14/98 I SENT YOU PICS OF THE INNER WORKINGS OF THE DOOR- TOUCHING THE STYROFORM ALSO MAKES THE DOOR OPEN & A LITTLE ROUND THING DOES TOO OTHER THAN JUST THE ROD THAT I TOLD YOU ALREADY. DEALERSHIP REFUSES TO FIX PANEL SAYING I "ABUSED THE VECHICAL" IFEEL THIS IS A SERIOUS SAFTEY ISSUE SINCE THE VECHICAL IS DESIGNED FOR FAMILIES. THANK YOU

WHEN DRIVING AND APPLYING THE BRAKES THERE IS A LOUD NOISE COMING FROM THE VEHICLE, AND CONSUMER STATES THE BRAKES ARE RUBBING METAL TO METAL AND THE NOISE COMES AND GOES AT TIMES. DEALERGROUND THE BRAKE ROTORS AND REPLACED THE PADS. ALSO, THE BRAKES ARE GRINDING, AND THE VEHICLE HAS BEEN TO THE DEALER FOR REPAIRS FOUR TIMES, AND THEY CAN'T DETERMINE THE PROBLEM. *AK *ML

VEHICLES FUEL LINE FAILED CAUSING A STRONG GAS ODOR TO ENTER THE CABIN OF THE VEHICLE.