1995 MERCURY VILLAGER Complaints

STRONG FUEL SMELL INSIDE VEHICLE WHEN TURNING ON AIR CONDITIONER OR HEATER. TOOK VEHICLE TO DEALER 3 TIMES. REPLACED SOLENOID AND CANISTER. IT DID NOT REMEDY PROBLEM. *AK

THE FUEL ODOR WAS CORRECTED PRIOR TO RECALL NOTICE 00V-419, CONSUMER REQUEST REIMBURSEMENT. NLM

THERE HAVE BEEN 2 FUEL HOSE FAILURES AND 1 RECENT HOSE RECALL. I BELIEVE THERE WAS EITHER A DEFECTIVE PURCHASE OF FUEL LINES OR DEFECTIVE SPECIFICATIONS FOR THE EARLY 95 MODEL. THE 1ST FAILURE WAS FOR POROSITY WHERE THE FUEL SEEPED THROUGH THE HOSE WHEN IT WAS COLD BUT SEALED AFTER WARMUP. THE COMPANY WAS NOTIFIED BUT DECLINED. I HAVE A COPY OF THE LETTER SENT. THE MOST RECENT FAILURE WAS A 1/16 TH HOLE IN THE LINE TO THE FUEL INJECTOR. THE ENGINE COMPARTMENT WAS BATHED IN 10 GALLONS OF GAS OVER 7 MILES BEFORE STOPPING TO INVESTIGATE THE ODOR. THERE WAS ALSO A RECALL FOR THE FILLER TANK HOSE DUE TO DEFECTIVE MATERIAL. I SUSPECT THE DEFECTIVE MATERIAL OR SPEC WAS USED FOR ALL FUEL LINES IN THE EARLY 95 MODEL.

WHILE DRIVING DOWN A RAMP AT 50 MPH ENGINE CHECK LIGHT CAME ON, HEARD A CLINK CLINK NOISE. CONSUMER STATED THAT A MECHANIC SAID THAT LOWER PART OF COIL SPRING WAS BROKEN. *AK

CONSUMER RECEIVED RECALL NOTIFICATION (00V419002) CONSUMER WAS TOLD BY MANUFACTURER CUSTOMER SERVICE CENTER THAT RECALL COULD BE PERFORMED AT A PARTICULER DEALERSHIP, BUT WHEN CONSUMER ARRIVED AT THIS PARTICULER DEALERSHIP HE WAS TOLD THAT THIS RECALL WAS NOT PERFORMED THERE, AFTER SPEAKING WITH A MANAGER CONSUMER WAS ADVISED THAT PART WAS NOT IN STOCK AND IT WOULD HAVE TO BE ORDERED, AND ONCE IT CAME IN HE WOULD BE NOTIFIED AS OF 4/11/01 CONSUMER STILL HAS NOT HEARD ANYTHING FROM DEALERSHIP. *JB

CONSUMER STATES LEFT COIL SPRING FAILED, CONSUMER WAS ADVISED BY MECHANIC THAT MANUFACTURER SHOULD COVER SINCE COIL SPRING CONTAINED PREMATURE RUST ON THE SIDES, CONSUMER STATES LOWER FRONT BALL JOINT WAS ALSO REPLACED BECAUSE OF THE NOISE AND VIBRATION THAT WAS COMING FROM THE VEHICLE, AFTER LOWER FRONT BALL JOINT WAS REPLACED, VEHICLE CONTINUED TO MAKE NOISE AND VIBRATE, CONSUMER WAS THEN ADVISED THE PROBLEM WAS WITH THE TIRES, DEALER THEN PERFORMED A WHEEL ALIGNMENT TO SEE IF VEHICLE WOULD STOP SHAKING, HOWEVER VEHICLE ONLY STOPPED SHAKING TEMPORARILY. *JB

THE CONSUMER CALLED THE DEALER TO HAVE RECALL 00V-419 PERFORMED BUT WAS TOLD IT WOULD BE 3 MONTHS BEFORE THE PART WOULD BE AVAILABLE. NLM

THE DEALER HAD NO PARTS AVAILABLE TO PERFORM RECALL 00V-419 DESPITE THE FACT THAT THE CONSUMER CALLED SEVERAL TIMES PRIOR TO THE REPAIR DATE TO MAKE SURE THEY WERE AVAILABLE. NLM

FUEL HOSE CLAMPS HAVE RELAXED AND CANNOT BE REACHED TO TIGHTEN; ONLY LEAKS WHEN COLD. *AK

ENGINE PISTON BEAT THE HEAD CAUSING COMPLETE ENGINE FAILURE WHILE DRIVING, CONSUMER IS UNABLE TO BUY NEW ENGINE FROM FORD AS THEY WILL CHARGE SURCHARGE. *MJS