1999 MERCURY VILLAGER Complaints

WITHOUT WARNING ACCELERATOR PEDAL STUCK TO THE FLOOR WHILE DRIVING 45 MPH, CAUSING THE CONSUMER TO LOSE CONTROL OF THE VEHICLE AND HIT AN EMBANKMENT. UPON IMPACT, BOTH FRONTAL AIRBAG DID NOT DEPLOY. DRIVER SUSTAINED INJURIES AND WAS TAKEN TO THE HOSPITAL. *AK

WITHOUT WARNING ACCELERATOR PEDAL GOT STUCK THE FLOOR WHILE DRIVING 45-MPH, CAUSING THE CONSUMER TO LOSE CONTROL OF THE VEHICLE AND HIT AN EMBANKMENT. UPON IMPACT, BOTH FRONTAL AIRBAG DID NOT DEPLOY. DRIVER SUSTAINED INJURIES AND WAS TAKEN TO THE HOSPITAL. *AK

ON MY 1999 MERCURY VILLAGER MINIVAN, THE GAS PEDAL STICKS WHEN TRYING TO ACCELERATE FROM A STOP OR AFTER COASTING. I HAVE TO STEP HARD ON THE GAS PEDAL TO ACCELERATE. THIS IS UNSAFE BECAUSE WHEN THE VAN MOVES IT MOVES TO FAST, CAUSING PROBLEMS IF THERE IS A CAR IN FRONT OF ME. *LA

WHILE DRIVING AT VARIOUS SPEEDS THE CONSUMER WOULD HEAR A LOUD NOISE COMING FROM THE BRAKES. WHEN BRAKE PEDAL WAS DEPRESSED IT WOULD GO TO THE FLOOR AND THERE WOULD BE EXTENDED STOPPING DISTANCE. *AK DIFFERENT BRAKE COMPONENTS HAVE BEEN REPLACED SEVERAL TIMES BUT THE BRAKES CONTINUE TO FAIL. THE WINDSHIELD MOLDING FLAPPED WHILE DRIVING. THE DRIVER'S FRONT DOOR RATTLED WHILE DRIVING. THE DEALER LUBED THE WINDOW TRACKS. *NLM

HEADLIGHTS DO NOT TURN ON BY SWITCH. VEHICLE WAS SERVICED, AND THE MECHANIC NOTICED THAT THE HEADLIGHT SOCKET MELTED. DEALERSHIP REPLACED THE SOCKET LAMPS, BUT THE PROBLEM RECURRED. *AK

THE STRAP THAT WENT THROUGH THE BOTTOM OF THE SEAT CAME ALL THE WAY THROUGH. THE CHILD WAS NOT SECURE. *PH *JB

WHILE DRIVING AT 40/50 MPH VEHICLE WAS IN A FRONTAL COLLISION. FRONT OF VEHICLE WAS PUSHED INTO ITS CAB, BUT NONE OF THE AIR BAGS DEPLOYED. DRIVER SUSTAINED SLIGHT INJURIES. *AK

GAS PEDAL STICKS. FREQUENTLY AFTER COMING TO COMPLETE STOP AT A LIGHT, WHEN PUSHING DOWN ON GAS PEDAL, PEDAL GOES DOWN, BUT NOTHING HAPPENS. USUALLY, PEDAL MUST BE PUMPED SEVERAL TIMES BEFORE IT ENGAGES. HAD IT CLEANED OUT BY DEALER WHO SAID IT WAS NOT COVERED UNDER THE EXTENDED WARRANTY AND COST OVER $200.00. I REFUSE TO PAY TO HAVE IT REPAIRED/CLEANED AGAIN. THIS IS A SAFETY CONCERN AND FORD MOTOR COMPANY SHOULD REPLACE THE DEFFECTIVE PARTS. SOME DAY I WILL GET REAR-ENDED.*AK

WE OWN A '1999 MERCURY VILLAGER VAN. THE BRAKES HAVE HAD EXTENSIVE REPAIRS TWICE ,AND NOW MUST BE REPLACED AGAIN AFTER ONLY 13,000 MILES. SECONDLY, THE ACCELERATOR STICKS. IT HAS BEEN REPAIRED ONCE AND REQUIRES REPAIR AGAIN. (FIRST TIME UNDER WARRANTY. THIS TIME AT A COST OF APPROX. $460.) THE REPAIRMEN AT THE DEALERSHIP CLAIM THE DEVICE USED TO PREVENT SLUDGE FROM ACCUMULATING ON THE ACCELERATOR LINE TENDS TO WARP DUE TO HEAT EXPOSURE ALLOWING SLUDGE TO ACCUMULATE ON THE LINE AND CAUSING THE ACCELERATOR TO STICK. IT WAS FIRST REPAIRED AT 35,000 MILES AND NOW REQUIRES A SECOND REPAIR AT 73,000 MILES. *AK

THIS IS THE COMPLAINT LETTER I SENT TO PEP BOYS REGARDING THEIR FUTURA LTE P215/70R15 TIRES. I HAVE NOT SPOKEN TO THE STORE MANAGER BUT IN BOTH CASES WE SPOKE TO THE SERVICE MANAGER. WE PURCHASED TIRES IN FEBRUARY 2002 AT THE SOUTH 6TH AVENUE STORE IN TUCSON, ARIZONA. WE BOUGHT 4 TIRES AND ALL THE WARRANTIES POSSIBLE. ALL FOUR TIRES HAVE PROVEN TO BE DEFECTIVE. WE BLEW ONE OUT IN JUNE 2003 CAUSING PHYSICAL DAMAGE TO MY VEHICLE AND STILL HAD TO PAY ALMOST $60 TO REPLACE TWO TIRES AS WELL AS MY INSURANCE DEDUCTIBLE TO REPAIR MY VEHICLE. THEY WERE REPLACED AT STORE #769. THEN WE WENT TO SAN DIEGO IN AUGUST 2003 AND ONE OF THE TWO REMAINING TIRES SEPARATED ALMOST CAUSING DAMAGE AND/OR PHYSICAL HARM AGAIN. WE HAD THEM REPLACED AT STORE #735 AND AGAIN HAD TO PAY $63. I AM CONCERNED FIRST THAT THESE TIRES ARE DEFECTIVE AND COULD CAUSE FURTHER DAMAGE AND BODILY INJURY. I PLAN TO WRITE A SIMILAR LETTER TO THE DEPARTMENT OF TRANSPORTATION REPORTING THESE TIRES. FURTHERMORE, I DO NOT FEEL THAT I SHOULD HAVE HAD TO PAY ANY MONEY OUT OF MY POCKET DUE TO DEFECTIVE TIRES. WE WERE FORTUNATE TO NOT BE INJURED IN EITHER CASE AS I TRAVELED ON THE HIGHWAY WITH MY FAMILY AND HAVING TO CHANGE TIRES ON A BUSY HIGHWAY. THE TIRES IN QUESTION ARE FUTURA LTE P215/70R15 (DOTHYHLNCD489) WITH A 70,000 MILE TREAD WEAR GUARANTEE. WE HAD 20,000 MILES ON THEM WHEN THE PROBLEMS BEGAN TO OCCUR. BETWEEN THE COST OF REPLACING THESE DEFECTIVE TIRES AND MY INSURANCE DEDUCTIBLE THESE TIRES HAVE COST ME AN ADDITIONAL $400. IN RETURNING THE TIRES, NEITHER STORE WANTED TO DISCUSS THE ISSUE ONLY TO CHARGE ME FOR THE PRORATED TIRES. FORTUNATELY, WE WERE NOT IN AN ACCIDENT AS A RESULT AS WELL. I LOOK FORWARD TO HEARING A RESPONSE FROM YOU OR YOUR REPRESENTATIVES REGARDING THIS PROBLEM. MONICA PERRIN. *NLM