MITSUBISHI Complaints

A software issue in the Alliance in-vehicle Infotainment (A-IVI) Display unit cause the sirven to freeze or display black during a backing event

The contact owns a 2024 Mitsubishi Outlander. The contact stated that while attempting to latch the front driver’s seat belt, the buckle did not connect, and the buckle casing fractured. The contact stated that the microscrews used to secure the seat belt buckle had failed. The cause of the failure was not determined. The contact stated that a clicking noise was present while opening and closing the front driver’s side door. Upon inspection, the contact discovered that the front driver’s door check arm bolts had become unsecured. The contact tightened the bolts, and the failure was remedied. The manufacturer and local dealer were not yet notified of the failures. The failure mileage was 4,000. The VIN was not available.

The contact owns a 2016 Mitsubishi Outlander. The contact stated that upon manually activating the parking brake, the vehicle failed to respond as intended. The vehicle was taken to Jack's Independent Service Inc, where it was diagnosed and determined that the parking brake operating shafts were corroded. The dealer related the failure to NHTSA Campaign Number: 20V741000 (Parking Brake); however, the VIN was not included. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 93,000.

The touchscreen for the main infotainment system is becoming unresponsive. It’s impossible to use the most basic functions while driving without being distracted. It’s caused me to swerve & almost lose control of the vehicle on multiple occasions— as it distracted me from driving because initially the screen had spotty functionality (without any sort of warning, so it seemed like user error). There is currently a service notice from Mitsubishi sent out to all owners of Outlander and Outlander Sports (MY 2020 thru 2022) to replace these units under warranty because of a manufacturing defect. My vehicle is eligible for this, and I’m on the wait list, but that’s the where the bigger problem begins: My local Mitsubishi dealership estimated a 4 month wait period — this was back on 5/9/25; it’s now 11/17/25 so it’s actually been over 6 months. Given that they never called me since May, I called them last week to check the status and they said they do not have an estimated time frame for when the infotainment unit will be replaced. A little research online shows this problem is widespread; consumer websites and other general forums have plenty of people detailing similar experiences with this problem and frustration with how Mitsubishi is handling it. To make matters worse, there is only one way to contact Mitsubishi Motors (aside from the dealership) — it’s the basic customer service USA phone number. I have not talked to anyone there because they simply do not answer. And there are no email addresses available either. I sincerely believe this issue needs to be addressed as a safety recall, as it is obviously a distraction while driving and needs to be taken with more priority. The fact they act like they are volunteering to fix this problem, and at their own leisurely pace, is wrong and grounds for a class action lawsuit. This is not about money — this is about people’s safety, and stopping a company from doing whatever they want without any sort of accountability.

I have Goodyear tires Eagle LS P225 55R18, three of them that the tread is separating on all of them. The TIN for all three of them is 4921, the second week of December, 2021. All three of the tires have cracks on the inside of the tread and the car is lurching side to side while driving down the road. This is a severe condition and all the tires need to be replaced. Most likely the tires were either bought in New York or Washington state. My name is [XXX] , my phone number is [XXX] and I live in Santa Rosa California. This condition has been confirmed by my mechanic and two tire stores. If you would like further evidence of cracking between the treads or possibly separation evidence when the tires are off the car, please let me know. I must have them replaced ASAP. This is not a failure or a recall for the car, only for the tires. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2023 Mitsubishi Outlander. The contact stated that while driving at an undisclosed speed, the instrument panel turned blank. Additionally, the contact stated that the rearview camera image failed to display while reversing. The vehicle was taken to the dealer, where the contact was informed that the infotainment system needed to be replaced. The system was reprogrammed several times; however, the failure persisted. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 79,057.

I was turning out of my neighborhood and as I accelerated to merge with traffic my car started jerking. My dashboard “D” symbol only started flashing on and off and then my transmission service required light came on, (just had it done 8/25 and it is 11/25) and the BSW service required light came on as well. As I continued down the street everytime I pressed on the gas pedal the car kept jerking backwards and forward.

Engine and yes available for inspection. I had been driving then all of a sudden the Service Engine Immediately light started rapidly flashing and the car would hardly go. Turned around parked at home, towed to dealership where they said the engine compressor was not working and I would need a rebuilt engine for over $5000. Towed it back home and now looking for a new car. There were no warning lights or any other symptoms prior to this happening. It was an all of a sudden warning. If I had been on the freeway, my safety would have been at risk as it just died without warning.

The contact owns a 2018 Mitsubishi Outlander. The contact stated that while the front tires were being replaced, corrosion was found underneath the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that on a separate occasion, while driving over 60 MPH, there was an abnormal sound coming from the engine. In addition, the vehicle vibrated abnormally while driving over 60 MPH. No warning lights were illuminated. The contact stated that the shocks, struts, and lower control arm were replaced due to corrosion. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2023 Mitsubishi Eclipse Cross. The contact stated that while the vehicle was at the independent mechanic for a service appointment, the contact was informed that the front and rear differentials were failing. The contact was informed of the clicking sound when the steering wheel was turned in either direction. The contact was informed that the front and rear differentials needed to be replaced. No warning lights were illuminated. The contact stated that the vehicle was taken to the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 39,000.