MITSUBISHI Complaints

We (driver and passenger) were pulling into a parking lot and going very slowly about to stop and get out of car. Suddenly and unexpectedly the car accelerated out of control and at an abnormal speed. the air bags deployed, smoke filled the cabin. After the police arrived and the car was towed, Liberty Mutual Insurance Company took title to the car. We were lucky to survive because the car ran into a cement wall from the sudden acceleration and went up into the trees and then backed down and hit the ground. There was a police report and the car was inspected by a manufacturer's representative. Earlier in the day there was a warning on the dashboard that said the vehicle needed maintenance. The "black box" of the car was analyzed by Bosche Co. But, we would like an independent agency to review the black box of the car and get an explanation as to why this possibly happened to us. The car has many safety features but nothing aided us in this particular instance.

I had an accident on 28th May 2023 at 5:00am in my residential area while driving my personally owned Mitsubishi Outlander Sports 2022 model with only about 6800 miles on it at about 25 miles/hr. speed, due to fatigue after coming from long oversees trip! I had my "Front Collision Mitigation" on! My car's right front hit a black truck on its left rear. My car was badly damaged. (Pictures enclosed). Thanks God, my driver side airbags deployed, and I did not suffer from body injury! My complaint is regarding "Front Collision Mitigation" which was on, but didn't stop my car hitting the truck, otherwise collision might not happened. My concern is as this safety measure didn't work in my case it might not work in another car. My car is not repairable, although it is drivable with intact engine, transmission, and electric system. I have paid the damages to the truck owner. I had only liability insurance so insurance will not pay for my car damages. I have not sold my wrecked car yet. If NHTSA or Mitsubishi motors want to acquire it, they may have it for investigation, research, and improvement. I will appreciate if Mitsubishi motors replaced my car. Thank you!

I have 2015 outlander sport has 100k miles on it and I had the transmission replaced at 62000 miles at the dealership but now I have a hesitation engine when go over 70k per hour on the highway and airbag service sign on for no reason and the fog light with the led light off with no reason too.

The contact owns a 2016 Mitsubishi Outlander Sport. The contact stated while driving 15 MPH, the vehicle hesitated upon depressing the accelerator pedal, and the engine revved. The transmission warning light illuminated and the message "Transmission Hot" was displayed. The contact continued driving, and the message "Transmission Fluid Low" was displayed. The contact pulled to the side of the road and allowed the vehicle to cool down. The contact then checked the transmission fluid level and noticed that there was enough transmission fluid in the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed that the transmission needed to be replaced. The vehicle was then taken to the dealer, where the failure was confirmed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 16V563000 (Power Train) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 67,700.

I was working on my 2015 Mitsubishi this weekend when i noticed how bad the rear subframe is rusted away. It actually has a crack along it from rusting. I do know there was a recall on the from crossmember for the same exact reason. If that were to break it could be fatal on a highway. I am currently trying to figure out what to do now since it is very unsafe.

Ok button on steering wheel got stuck in while driving and it turns off all anti collision systems.

Failure of driver side exterior mirror. 3 years after purchase of vehicle the mirror would no longer move in and out. Dealer replaced with OEM quality mirror July 2021. 2 years later (August 2023)mirror now has the exact same malfunction/defect. Mitsubishi is unable to tell me why the failure happened in the first place or why it has again happened. Mitsubishi refuses to take any action to fully rectify this issue. They only suggest again replacing the mirror. As the mirror is part of a side vehicle warning system the malfunction creates the possibility of a side collision with another vehicle. Thank you , [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The dealer and corporation will not do repair/service to make the key-fob starter functional so the vehicle can be unlocked and the engine started. The vehicle is unusable making it a safety hazard The problem has been confirmed by the dealer. The component has been inspected and worked on by the dealer. No warning lamps or messages, the problem appeared when starting the engine.

The car just did not start the morning I was headed to work. I had someone inspect my vehicle as I was unsure why is just randomly stopped working It has not been inspected by the manufacturer I did not get no warning of some sort it just didn’t start one morning

This letter is about a recent use car purchase, the car is a 2022 Mitsubishi Outlander. I purchase the car on 19 April 2023 at Mitsubishi Dealer located in Commerce California, I paid cash. The sale went OK until I ask for a second key-fob as my wife will be the second driver. I was told they didn't have a second key-fob and one would not be supplied because the vehicle is sold as is. I was not pleased about this as I paid more than $38609.00 cash for the vehicle. I pushed back, the dealer would not relent. I purchased a key-fob at Mitsubishi Redondo Beach California, I was told that the key-fob would have to be paired to the vehicle and that would be billable. I was really angry when told this, but had it be done anyway. My feeling was I paid a lot of money cash and I was being treated like my money didn't mean anything now that they have it. I spend four hours at Mitsubishi Redondo, I was told that that could not pair the key-fob because they didn't have the updated software. I was told to go back to Mitsubishi Commerce and have it done there. I return Mitsubishi Dealer located in Commerce California to have the key-fob paired. I spent more than four hours waiting for the repair. I was told that the newly purchase key-fob was defective, and to return the original dealer for replacement. I went back to Mitsubishi Redondo Beach California for replacement key. I was told that it would take about a week. I waited two weeks and never got a response, I called the dealer to get an update, I was told the key had arrived. I asked why I was not informed, I got a runaround about being busy. This the typical response I got when trying to communicate with Mitsubishi. They started the repair three hour later I was told that it couldn't be done because they didn't have the latest software. I ask when would it be available, I was told it could be tomorrow or the next day or next week. They said they would keep me updated. They never call with an update.