MOBILITY WORKS Complaints

HAD A SAFETY ISSUE WITH THE FUEL FILLER HOSE, WHICH WAS CRACKED/ROTTED AND LEAKING FUEL FROM UNDERNEATH MY RV (2018 THOR FOUR WINDS 24E). PLEASE REVIEW THE ATTACHED PICTURES TO SEE THE CRACKED/ROTTED FUEL FILLER HOSE, FUEL LEAK & COULD NOT FILL UP THE GAS.

I PURCHASED THIS VEHICLE USED, HAVE HAD AN ONGOING PROBLEM WITH THE "STABILITRAK SERVICE" LIGHT COMING ON, HAVE HAD IT INTO THE SHOP "AUTOTIRE" FOR SERVICE 2 TIMES, THEY HAVE REPLACED THE "STEERING WHEEL MOTION SENSOR" AND HAD THE "ANGLE SENSOR" NEITHER HAVE FIXED THE PROBLEM. WHILE THERE IS NO RECALL FOR THIS THERE SHOULD BE, SOUNDS LIKE A DESIGN FLAW WITH NO APPARENT SOLUTION, THE "SERVICE STABILITRAK" LIGHT COMES ON ALL THE TIME, NO MATTER IF VAN IS SETTING STILL, DRIVING, EVEN IN PARK. I AM NOT REAL SURE WHO TO CONTACT WITH SOMETHING LIKE THIS WITHOUT BEING CHARGED HUNDREDS IF NOT THOUSANDS OF DOLLARS, HAVE ALREADY HAD DOWNTIME AND APROX $500 IN COST ALREADY. THIS IS SOMETHING THE GM SHOULD FIND THE FIX AND RECALL, I SEE THERE ARE MANY VEHICLES AND MANY YEARS INVOLVED. WE USE THIS FOR OUR COMPANY AND TIME IS MONEY. THE DATE LISTED BELOW IS THE 1ST TIME I TOOK IN FOR SERVICE.

CPSC:MY 8 YEAR OLD GIRL SOMEHOW WRAPPED THE SEAT BELT AROUND HER WAIST. WHEN SHE UNBUCKLED, IT TIGHTENED UP. THE MORE SHE STRUGGLED THE TIGHTER IT GOT. I FINALLY HAD TO CUT THE SEAT BELT OFF.*DT *JS

WHILE THIS VEHICLE (A SCHOOL BUS, WITH STUDENTS ABOARD), WAS BEING OPERATED ON THE A CITY STREET, THE SCHOOL BUS STOPPED AT A RED TRAFFIC LIGHT AND WHEN THE LIGHT TURNED GREEN THE SCHOOL WOULD NOT THEN MOVE FORWARD OR BACK REGARDLESS OF THE GEAR SELECTED. THE TRANSMISSION WOULD NOT ENGAGE INTO ANY GEAR. THE SCHOOL BUS WAS TOWED TO FORD AND IT WAS FOUND THAT THE COAST CLUTCH DRUM, RETURN SPRING AND COAST CLUTCH HUB ASSEMBLY SPLINES DAMAGED. AFTER REPLACEMENT VEHICLES TRANSMISSION SHIFTS AND ENGAGES ALL GEARS. THIS BREAK DOWN RESULTED IN HAVING TO TRANSFER SPECIAL NEED STUDENTS FROM ONE BUS TO ANOTHER IN THE MIDDLE OF A BUSY INTERSECTION.

WHILE THIS VEHICLE (A SCHOOL BUS, WITH STUDENTS ABOARD), WAS BEING OPERATED ON THE A CITY STREET, THE SCHOOL BUS STOPPED AT A RED TRAFFIC LIGHT AND WHEN THE LIGHT TURNED GREEN THE SCHOOL WOULD NOT THEN MOVE FORWARD OR BACK REGARDLESS OF THE GEAR SELECTED. THE TRANSMISSION WOULD NOT ENGAGE INTO ANY GEAR. THE SCHOOL BUS WAS TOWED TO FORD AND IT WAS FOUND THAT THE COAST CLUTCH DRUM, RETURN SPRING AND COAST CLUTCH HUB ASSEMBLY SPLINES DAMAGED. AFTER REPLACEMENT VEHICLES TRANSMISSION SHIFTS AND ENGAGES ALL GEARS. THIS BREAK DOWN RESULTED IN HAVING TO TRANSFER SPECIAL NEED STUDENTS FROM ONE BUS TO ANOTHER IN THE MIDDLE OF A BUSY INTERSECTION.

WIFE DRIVING VEHICLE AND LEFT REAR HANKOOK DYNAPRO AT LT245/75R16 EXPLODED. THIS CAUSED TIRE TO COME APART.TIRE EXPLODED

THIS IS THE THIRD TIME THIS VEHICLE HAS BEEN IN FOR TRANSMISSION WORK. NOW THE DEALER WILL ONLY COVER A THIRD OF THE COST. THE DEALER REPAIRED THE TRANSMISSION UNDER WARRANTY, NOW THEY ARE SAYING BECAUSE WE DIDN'T HAVE TO PAY FOR IT, THE WARRANTY IS UP. YET THEIR WEB-SITE STATES 3 YEARS AFTER REPLACEMENT. WE ARE NOT PAYING THE BILL.

VEHICLE WAS FOUND TO HAVE SEVERE VERTICAL PLAY IN ALL FOUR TIE ROD END JOINTS. NOT TYPICAL WITH HORIZONTAL PLAY NORMALLY FOUND IN HIGHER MILEAGE VEHICLES

VEHICLE WAS FOUND TO HAVE SEVERE VERTICAL PLAY IN ALL FOUR TIE ROD END JOINTS. NOT TYPICAL HORIZONTAL PLAY WITH NORMAL WEAR AS SEEN IN HIGHER MILEAGE VEHICLES.

DRIVING AT 70 MILES PER HOUR ON 1NTERSTATE 4 IN THE CENTER OF 3 LANES THE CAR LOST POWER AND AFTER TRYING TO ACCELERATE,IT COMPLETELY SHUT DOWN. WE WERE FORTUNATE TO BE ABLE TO CROSS OVER TO THE RIGHT LANE AND EVENTUALLY FIND A PLACE ON THE SHOULDER OF THE ROAD. THIS CAR HAS THE PUSH BUTTON START AND CANNOT BE STARTED WITHOUT DEPRESSING THE BRAKE.IN THIS SITUATION IT WOULD PROBABLY CAUSED A CHAIN REACTION ACCIDENT.AFTER READING SOME OTHER COMPLAINTS ON THIS HAPPENING THERE HAS TO BE SOME WAY THIS CAN BE PREVENTED.THE ANALYSIS OF THIS PROBLEM BY THE DEALERSHIP IS THE THROTTLE BODY ASSEMBLY WAS FAULTY.THIS WAS A PROBLEM WITH ALL FORD EDGES FROM 2010 AND OTHER VEHICLES.I PAID $572.00 WHEN I HAD TO HAVE IT REPLACED ON MY 2010 EDGE,BECAUSE I WAS TOLD IT WAS NOT PART OF THE DRIVE TRAIN.