NEWMAR Complaints

WHILE DRIVING, THE CHECK ENGINE LIGHT CAME ON. MOMENTS LATER, ANOTHER CHECK ENGINE LIGHT CAME ON AND THE DEF GAUGE WENT FROM F TO E AND TURNED RED WITH AN ALARM. WE WERE ABOUT 5 MILES FROM OUR DESTINATION. I CALLED NEWMAR WHO PUT SPARTAN ON THE PHONE. IT WAS THE DEF SENSOR. I WAS ASKED TO DRIVE ONE HOUR AWAY ON A TWO LANE ROAD TO A DEALER. I REFUSED. WE EXTENDED OUR STAY BY ONE WEEK UNTIL THE PART CAME IN (BACK ORDERED). MOBILE TECHNICIANS CAME AND INSTALLED THE PART. I ASKED IF I SHOULD HAVE A SPARE SENSOR... JUST IN CASE...AND WAS TOLD NO. THE.CHECK ENGINE LIGHT WENT OUT AND IT APPEARS TO BE FIXED.

ON TWO OCCASIONS, THE FOOT FELL OFF MY EQUALIZER LEVELING JACK. I'M NOT SURE WHEN IT HAPPENED, BUT IF IT HAPPENED ON THE FREEWAY, THE FOOT COULD DAMAGE MY MOTORHOME, MY TOW CAR, OR HIT A CAR FOLLOWING BEHIND ME, ALL OF WHICH COULD CAUSE AN ACCIDENT. I WORK AT A MOTORHOME DEALERSHIP AND WE OFTEN FIND MOTORHOMES OF THIS BRAND MISSING A FOOT OFF THEIR LEVELING JACK. THIS SEEMS TO BE A REOCCURRING PROBLEM.

TL* THE CONTACT OWNS A 2013 NEWMAR CANYON STAR 3920 WITH A 2013 FORD F53 CHASSIS. THE CONTACT STATED THAT THE RV WAS AT STAND STILL ON THE OUTSIDE OF A PARKING LOT, WHEN OPENING THE REAR DOOR, IT DETACHED COMPLETELY AND FELL ON THE CONTACT. THE CONTACT DID NOT SUSTAINED ANY INJURIES OR SEEK MEDICAL ATTENTION. THE RV WAS TAKEN TO LOCAL DEALER WILKINS RV OF BATH LOCATED AT 7520 NY-415, BATH, NY 14810, (607) 776-3103, WHERE IT WAS DIAGNOSED WITH NEEDING THE DOOR REPLACED. THE RV WAS TAKEN TO NEWMAR CORPORATION LOCATED AT 355 DELAWARE ST, NAPPANEE, IN 46550 TO HAVE THE DOOR REPLACED. THE VEHICLE HAD BEEN REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE APPROXIMATELY 35,000. *LN *DL

IN EARLY 2017 I NOTICED PROBLEMS WITH THE TAIL LIGHTS FAILING. THE SAFETY RECALL 18V582 WAS APPLIED IN 2019. HOWEVER, THE PROBLEM PERSISTS. ATTACHED DOCUMENTS PROVIDES THE DETAILS. THE CONSUMER STATED THE DEALER AND MANUFACTURER WERE NOTIFIED BUT, WERE UNABLE TO DETERMINE HOW TO REPAIR THE VEHICLE. THE CONSUMER STATED THE FAILURE HAS PERSISTED FOR OVER 4 YEARS.

FOR THE 3RD OR 4TH TIME, WHILE DRIVING ON A STRAIGHT STRETCH ON THE INTERSTATE AT APPROXIMATELY 70 MPH WITH CRUISE CONTROL ENABLED, CLEAR SKIES, NO RAIN, THE COLLISION DETECTION SYSTEM CAME ON FOR A SECOND OR TWO, WITHOUT ANYTHING IN FRONT OF THE VEHICLE. THE SYSTEM SLAMMED ON THE BRAKES HARD ENOUGH TO THROW US FORWARD INTO OUR SEATBELTS, SEEMED TO LOCK TIRES, AND DISENGAGED CRUISE. IF THE CARS BEHIND ME HAD BEEN CLOSER IT WAS ENOUGH OF A BRAKE THAT IT COULD HAVE CAUSED CARS TO SWERVE OR ALSO SLAM ON THEIR BRAKES TO AVOID ME. AFTER REALIZING WHAT HAPPENED I WAS ABLE TO GET A PICTURE OF THE COLLISION DETECTION LIGHT ILLUMINATED WHILE AT 65 MPH. I DISABLED THE CRUISE CONTROL AND CONTINUED TO DRIVE. I WITNESSED THE COLLISION LIGHT ILLUMINATE 2-3 TIMES OVER THE NEXT FEW MINUTES, WITHOUT ANY OBSTRUCTION IN FRONT OF US. NO BUGS OR ANYTHING ELSE BLOCKING THE RADAR SENSOR ON THE FRONT OF THE MOTOR HOME. THIS OCCURRENCE WAS ON I77 SOUTH OF CANTON, OH. PREVIOUS INCIDENTS WERE ON I-71 E NEAR DAYTON, OH AND I71W NEAR COLUMBUS, OH. THE ATTACHED IMAGE SHOWS THE COLLISION LIGHT ILLUMINATED AT APPROXIMATELY 65MPH WITHOUT OBSTRUCTION IN FRONT OF THE VEHICLE.

THE FACTORY INSTALLED TIRE PRESSURE MONITORING SYSTEM STARTS SHOWING FALSE READING ABOUT 10 TO 15 MINUTES AFTER THE MOTORHOME IS TURNED ON AND IN MOTION. AFTER TRAVELING FOR ABOUT TWO HOURS ON A HIGHWAY ALL EIGHT TIRES WILL SHOW FALSE READINGS.

WHILE USING THE FACTORY INSTALLED TPMS ON MY NEW AIRE WITH A SPARTAN CHASSIS, THE TIRE PRESSURES SOMETIMES HAS AN EXCESS READING UP TO 170 DEGREES WHILE DRIVING AND INCREASES WHEN STOPPED. I CAN REST MY HAND ON THE TIRES WITHOUT ANY TROUBLE SO I'M SURE IT IS NOT AS HOT AS IT STATES AND I CHECK THE PRESSURES WITH A GAUGE DAILY BEFORE DRIVING, ALL PRESSURES ARE CORRECT. SOMETIMES AFTER SEVERAL HOURS OF DRIVING I GET ALL NORMAL READINGS AND OTHER TIMES AFTER ONLY 2 HOURS IT WILL SAY 4 OF 6 TIRES ARE OVERHEATING, ONLY THE REAR TIRE SENSORS SO FAR. THIS HAS ONLY HAPPENED ON THE HIGHWAY AT HIGHWAY SPEEDS, NOT IN TOWN.

ON JUNE 4TH AT 11:16 AM, TRAVELING WEST BOUND ON I-40 AT 70 MPH MY BRAKES WERE SLAMMED ON MOMENTARILY AND ABILITY TO ACCELERATE WAS CANCELLED FOR A FEW SECONDS. THERE WAS NOTHING IN FRONT OF ME EXCEPT FOR THE OVER PASS FOR PETRIFIED FOREST NP. BIG RIG TRUCKER WAS JUST BEGINNING TO CHANGE LANES AND PASS ME WHEN THIS HAPPENED. TRUCKER WAS CHALLENGED IN HIS EFFORTS TO AVOID REAR ENDING ME AND HE WAS OBVIOUSLY FURIOUS WITH ME AS HE PASSED ME. THIS WAS THE 5TH TIME THE COACH HAS FALSE ALARMED IN ABOUT 7,000 MILES. ZF WABCO, ON GUARD CMS IS THE REASON FOR THIS NEAR MISS AND THEY ARE NOW TELLING ME THE SYSTEM IS OPERATING AS EXPECTED. DURING A CONF. CALL THEY CLAIM THEY CAN'T BE RESPONSIBLE FOR TRAFFIC BEHIND ME. CMS HAS BEEN CHECKED BY MASSEY DIESEL, NEWMAR MFG, AND SPARTAN MOTORS. SPARTAN CONFIRMED THE RADAR HEAD WAS PROPERLY ALIGNED AND SECURE AND UPLOADED THE MOST RECENT SOFTWARE. SYSTEM IS STILL MALFUNCTIONING. I KNOW THERE ARE AT LEAST 6 OTHER COACH OWNERS HAVING THE SAME MALFUNCTION. THESE EVENTS ARE TERRIFYING.

FACTORY INSTALLED TIRE PRESSURE MONITORING SYSTEM GIVES FALSE PRESSURE AND TEMPERATURE READINGS WHILE DRIVING. THIS IS A SAFETY CONCERN WHILE DRIVING.*DT*JB

THE TPMS SYSTEM INCORRECTLY REPORTS TIRE TEMPERATURES FALSELY AND DOES NOT REPORT AIR PRESSURE. TEMPERATURES IN EXCESS OF 400 DEGREES F ARE COMMONLY REPORTED. THIS IS A WIDELY KNOW ISSUE WITHIN NEWMAR AND THEIR DEALER NETWORKS FOR RV'S BUILT ON THE FREIGHTLINER CHASSIS.*DT CONSUMER STATED MANUFACTURER HAS NO IDEA WHEN IT WOULD BE REPAIRED.*JB*DT*DT*JB*JB