NEWMAR Complaints

CONSUMER IN DELAYED RECEIPT OF A SAFETY RECALL ON MICHELIN 255/80R22.5 TIRES. (NAR) *LA THE TIRE ORIGINAL INSTALLED ON THE TRUCK WERE RECALLED BECAUSE THEY WERE NOT DESIGNED TO HANDLE THE WEIGHT OF THE MOTORHOME. *NM

WHILE DRIVING 65-70 MPH CONSUMER HEARD A NOISE. CONSUMER LOST CONTROL OF VEHICLE, AND IT FLIPPED OVER SEVERAL TIMES DUE TO FRONT RIGHT TIRE BLOWOUT. 255/80R22.5XRV.*AK TIRES WERE PROPERLY INFLATED AT 120 PSI DURING THE TIME OF INCIDENT. RECALL ISSUED BY VEHICLE'S MANUFACTURER REGARDING FRONT TIRES. *LA

THE CONSUMER CONTACTED THE MANUFACTURER TO HAVE THE TIRE RECALL 04V037000 PERFORMED. THE CONSUMER WAS TOLD THAT THEY WILL SEND THE REPLACEMENT TIRE TO A DEALERSHIP IN THEIR STATE. IT HAS BEEN 3 MONTHS AND THE DEALERSHIP HASN'T RECEIVED THE REPLACEMENT TIRES AND THE MANUFACTURER IS NOT RETURNING THE CONSUMER'S CALLS. *JB THE CONSUMER FINALLY RECEIVED A CALL FROM THE MANUFACTURER WHO STATED THAT THE DEALER WOULD CONTACT HIM TO SET UP A DATE TO REPLACE THE TIRES. THE CONSUMER HASN'T RECEIVED THAT CALL YET. *NM

I RECEIVED RECALL NOTICE CAPAIGN #04V037000 REGARDING THE FRONT TIRES ON MY DUTCH STAR MOTOR HOME. I HAVE BEEN ATTEMPTING TO CONTACT NEWMAR TIRE RECALL HOTLINE SINCE LATE MARCH 04. I HAVE CALLED EVERY MONDAY SINCE THEN LEAVING A MESSAGE ON THEIR ANSWERING MACHINE. THEY HAVE NOT YET RETURNED ANY CALLS. *AK

RECALL 04V037000 CONCERNING NEWMARTIRES. CONSUMER RECEIVED THE RECALL LETTER ON 2/11/2004. CONSUMER CONTACTED NEWMAR CORPORATION TO REQUEST THAT ALL TIRES BE REPLACED INSTEAD OF JUST THE FRONT TIRES. MANUFACTURER INFORMED CONSUMER THAT ONLY THE FRONT TIRES WERE COVERED UNDER THE RECALL, AND ANY ADDITIONAL TIRES WOULD BE REPLACED AT THE OWNER'S EXPENSE. *AK THIS IS BECAUSE THAT THE CONSUMER IS CONCERNED WHEN THE TIRES ARE BEING ROTATED, WHICH WILL BRING THE DEFECTIVE TIRES IN FRONT. *LA

ON 2 SEPARATE OCCASIONS REAR AXLE BOLT BROKE WHILE DRIVING BETWEEN 4-5 MPH. THIS OCCURRED WITHIN 20,000 MILES. DEALERSHIP WILL BE NOTIFIED. *AK

TWO MONTHS AGO CONSUMER RECEIVED NHTSA RECALL 04V037000 REGARDING MICHELIN TIRES, 255/80R22.5 FAILURE. MANUFACTURER DIDN'T RETURN THE PHONE CALL, AND CONSUMER CALLED TWICE A WEEK. COULD NOT GET IN TOUCH WITH THE MANUFACTURER. *AK

THE DRAGGING TAIL PIPE HAD BEEN PULLED FROM THE MUFFLER, BREAKING THE WELD FOR THE TAIL PIPE ATTACHMENT. (NAR) *PH *CB

THE DEALERSHIP IS ONLY RECEIVING REPLACEMENT TIRES AT A TIME, AND THE TIRES HAVE ALREADY BEEN ASSIGNED TO A CONSUMER. THE CONSUMER HAS BEEN WAITING FOR OVER 2 MONTHS TO HAVE THE TIRE RECALL 04V037000 PERFORMED. *MR

I OWN A 2002 NEWMAR, KOUNTRY STAR MOTOR HOME. ON JANUARY 26, 2004 I RECEIVED A RECALL LETTER FROM NEWMAR FOR THE 2 FRONT TIRES - " CARCASS PLY FATIGUE TIRE FAILURE". THEY PROVIDED A NUMBER TO CALL TO ARRANGE TO GET THE FRONT 2 TIRES REPLACED. I CALLED THE NUMBER AND RECEIVED A VOICE MESSAGE THAT THEY WOULD CALL ME IN ONE WEEK! THEY DID AND I MISSED THE CALL. I CALLED AGAIN, SAME STORY, ETC, ETC. I FINALLY HAD TO TAKE A TRIP IN THE MOTOR HOME. THE TIRES LOOKED OK AND THEIR LETTER DID NOT SAY TO DRIVE. ( NOTE I HAVE ALWAYS KEPT THE TIRE PRESSURE AT 105 LBS. AND I HAVE NEVER OVERLOADED THE MOTOR HOME WHICH IS WHAT THEY CLAIMED WOULD CAUSE THE BLOW OUT. AFTER DRIVING ONLY 100 MILES ON MARCH 27, 2004 THE RIGHT FRONT TIRE BLOW OUT. I WAS TRAVELING ABOUT 55 MPH ON 4 LANE ROUTE, ;501 NORTH OF MYRTLE BEACH. I MANAGED TO SLOW DOWN, PULL OFF THE PAVEMENT AND STOP WITHOUT FURTHER INCIDENT. IN ADDITION TO THE ENTIRE SIDE WALL OF THE TIRE BEING GONE THE EXPLOSION BLEW OFF THE FRONT FIBERGLASS PANEL OF THE MOTOR HOME. AFTER 6 HOURS, I WAS FINALLY ABLE TO GET A NEW TIRE AND CONTINUE THE TRIP. WHEN I RETURNED HOME AND CALLED NEWMAR, THEY SAID THEY WOULD NOT PAY FOR REPLACING MY TIRE OR FOR REPAIRING THE MOTOR HOME. MY DEALER GOT THE SAME ANSWER FROM THEM AND FROM MICHELIN. I COULD HAVE BEEN HURT AND I CERTAINLY BELIEVE THEY SHOULD PAY. I ALSO THINK THEY SHOULD HAVE A MUCH TOUGHER WARNING AND STAFF UP TO GET OWNERS TIRES REPLACED MORE QUICKLY! *NM