PACE Complaints

I BOUGHT TRAILER IN FEBRUARY 2018 NEW, I LOST SIDE SCREWS EARLY ON AND CONTINUE, LOST PASSENGER SIDE FENDER AND HIT ANOTHER VEHICLE ON INTERSTATE, LIGHTS KEPT BLOWING FUSES, TRAILER FAILED VEHICLE INSPECTION IN SEPTEMBER, ENTIRE SUSPENSION REBUILT BUT PROBLEM WAS NEVER CORRECTED. ISSUE ACTUALLY IS THE WAY TRAILER AXLE HANGERS WERE WELDED TO FRAME AFTER TALKING TO AXLE SUPPLIER AND DISCOVERED AFTER THREE PRIVATE COMPANY INSPECTIONS. TRAILER WAS TAKEN BACK TO FACTORY ON DECEMBER 27TH 2018, HOWEVER MANUFACTURE DOESN'T CARE TO REPAIR STATES THEY DON'T SEE ISSUES I'M SPEAKING ABOUT WHEN POLICE EVEN SAW SOME OF WHAT MY CONCERNS WERE. POLICE REPORT AS WELL AS STATE INSPECTION AND SALES INVOICE IS IN WRITING AND CAN ALSO BE OBTAINED IF NEEDED. OTHER ORIGINAL FENDER IS SHOWING SIGNS OF STRESS CRACKING AND WELDS ON TRAILER ARE BEGINNING TO SHOW EXTREME STRESS RELATED TO IMPROPER AXLE INSTALL. I CONTACT CEO OF LOOK TRAILERS ABOUT MY CONCERNS, WAITING FOR A RESPONSE.

TL* THE CONTACT OWNS A 2013 CHEVROLET SILVERADO 1500 TOWING A 2019 (NA) PACE AMERICAN JOURNEY TRAILER. THE CONTACT STATED THAT THE HANGERS ON THE PASSENGER SIDE OF THE TRAILER WERE NOT WELDED CORRECTLY. THE SPRINGS IN THE HANGERS WERE LOOSE AND WOULD NOT SUPPORT THE TRAILER PROPERLY. THE CONTACT STATED THAT ONE OF THE BOLT FINDERS DETACHED AND STRUCK ANOTHER VEHICLE WHILE IN TRAFFIC. THE CONTACT TOOK THE TRAILER TO BIG TEX TRAILERS (502 S MIDWAY RD, CORDELE, GEORGIA 10315, 229-256-4567), BUT NO ASSISTANCE WAS OFFERED. THE TRAILER WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE.

THIS NEW TRAILER HAS A HANDLING PROBLEM THE EMPTY TRAILER STARTS TO SWAY AT 45 MPH AND GETS VIOLENTLY WORSE WHEN LOADED OR PULLED FASTER. IT IS A SAFETY HAZARD THE MANUFACTURE PICKED THE TRAILER UP FROM MY LOCATION AND THE DRIVER GOT VERY SCARED WITH THE WAY IT PULLED AND TOLD ME HE HAD TO STAY OFF THE HIGHWAY BECAUSE OF THE WAY IT HANDLED . THE MANUFACTURE HAS POSSESSION OF THE TRAILER AND ADMITS TO THE PROBLEM BUT ARE TRYING TO MAKE ME TAKE IT WITH A SWAY CONTROL SYSTEM . THE SWAY CONTROL SYSTEM DOES NOT FIX THE PROBLEM ONLY COVERS UP PART OF THE PROBLEM . THE TRAILER IS NOT BUILT RIGHT AND I'M SURE THERE ARE A LOT OF THEM ON THE MARKET THE SAME. THE TRAILER IS NEW AND HAS NOT BEEN LICENSED OR REGISTERED I JUST WANT MY MONEY BACK HOWEVER THEY DON'T CARE ABOUT THERE ISSUE OR MYSELF.

TL*THE CONTACT OWNS A 2002 PACE TRAILER. THE VEHICLE HAS GENERAL (CONTINENTAL GENERAL) AMERI TECH ST TIRES. THE CONTACT STATED THAT HIS TRAILER WAS PARKED AND HE DOES NOT MOVE IT TOO OFTEN. HE NOTICED THAT THE BELT ON THE FRONT DRIVER SIDE TIRE CAME APART, WHICH CAUSED THE TIRE TO BLOW WIDE OPEN. UPDATED 11/07/08. *LJ UPDATED 11/07/08. *JB