1997 PLYMOUTH GRAND VOYAGER Complaints

IN EARLY JUNE, MY AIR BAG DASH LIGHT CAME ON. I TOOK THE CAR TO THE DEALER FOR REPAIR. THE CHARGE FOR DIANGOSIS AND REPLACEMENT OF THIS PART (CLOCK SPRING) WAS EXCESSIVE. THE DIAGNOSTIC EFFORT TOOK LESS THAN 15 MINUTES, FOR WHICH I WAS CHARGED $99. LABOR AND PARTS WERE ANOTHER $182. OUT OF CURIOSITY I SOUGHT INFO ON THE WEB AND FOUND THE NTSA SITE, WHERE I LEARNED THAT MANY OTHER OWNERS EXPERIENCED THE SAME GOUGING AND THAT ONE OWNER HAD ACTUALLY DISASSEMBLED THE CLOCK SPRING AND FOUND THAT THERE WAS A CLEAR PROBLEM WITH THE INTERNAL WIRING. FIRST, CHRYSLER IS MAKING A VERY HANDSOME PROFIT ON THE PART AND SECOND, THE REPAIR COSTS WERE OUTRAGEOUS.*AK

MANUFACTURER SAYS NOT UNCOMMON FOR TRANSMISSION TO FAIL 80,000 TO 100,000 MILES. *AK

THE CHILD SEAT FAILURE CONSISTED OF A CABLE CONNECTING THE LATCH PLATE TO THE BELT TENSIONER MECHANISM. THE FAILURE IS NOT FAILE "SAFE". A FAILURE SAFE MODE WOULD MAINTAIN THE SEAT BELT AND CHILD RESTRAINED. THE FAILURE MODE INSTEAD LEAVES THE BELT LOOSE. THIS LEAVES PARENTS WITH A FALSE SENSE OF SECURITY SINCE THEY BELIEVE THEIR CHILD IS SAFELY RESTRAINED. THIS IS ALSO AN EXPENSIVE REPAIR SINCE CHRYSLER DESIGNED THE INTEGRATED CHILD SEATS CONTAINED IN THE BENCH TO BE UNMAINTAINABLE REQUIRING PARENTS TO PURCHASE THE COMPLETE BENCH IN EXCESS OF $600. NLM

I USED TO BE A MACHANIC, I HAVE TAKEN THE DEFECTIVE CLOCKSPRING ASSY APART AND FOUND THAT THE WIRING HARNESS THAT IS SUPPOSE TO WIND & UNWIND--I FOUND AN AREA THAT WAS BENDING/KINKED INSTEAD SO IT WAS JUST A MATTER OF TIME TILL TURNING THE STEERING WHEEL ENOUGH THE WIRES WOULD BREAK. IN MY OPINION THIS IS A DEFECTIVE PART AND SINCE IT PLYS A PART IN THE PROPER FUNCTION OF THE AIRBAG SYSTEM AND HORN THIS IS RELATED TO A SAFETY ITEM.. I DID SEE ON YOUR WEB SITE THAT THERE IS AN INVESTIGATION ON THIS RIGHT NOW.*AK

SOMEONE ELSE WE KNOW IN OUR FAMILY HAD SAME PROBLEMS WITH THEIR VAN,THEY HAD TO TRADE IT OFF!!!!!. NO SAFETY DEFECT LISTED. *AK

AIRBAG LIGHT ILLUMINATED, AND TWO DAYS LATER, HORN AND CRUISE CONTROL STOPPED OPERATING. CONSUMER HEARD THAT WHEN THESE COMPONENTS GO OUT IT MAY BE A CLOCK SPRING. FAILURE. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

CLOCK SPRING ON VEHICLE IS NOT WORKING PROPERLY WHICH RESULTED IN IS THAT THE AIR BAG HAS BEEN TURNED OFF. ALSO THE CRUISE CONTROL HAS BEEN SHUT OFF. CONTACTED DEALER, AND THE DEALER REPLACED THE PARTS.*AK

CONSUMER RECEIVED RECALL 002V68, HOWEVER DEALER STATED IT WOULD BE 3-5 WEEKS BEFORE REPAIRS COULD BE MADE DUE TO LACK OF PARTS. *SLC

CLOCK SPRING ON VEHICLE IS CAUSING PROBLEMS IN VEHICLE, FOR EXAMPLE THE AIR BAG LIGHT WILL COME ON, AND THE HORN/CRUISE CONTROL ARE NOT WORKING. *AK DEALER CHARGES OF $217.79 IN ORDER TO REPAIR. *TT

CONSUMER STATED THE AIR BAG LIGHT WAS ILLUMINATED, CAUSING AIR BAG/CRUISE CONTROL AND HORN NOT WORK, DEALER WAS CONTACTED.*AK *YH