1996 PLYMOUTH GRAND VOYAGER Complaints

I HAVE LEARNED THAT AN INVESTIGATION IS UNDERWAY FOR THE PLYMOUTH GRAND VOYAGER DRIVERSIDE AIRBAG PROBLEM. MY AIRBAG HAS DONE EXACTLY WHAT WAS DESCRIBED IN THE REPORT. MY AIRBAG LIGHT HAS COME ON AND MY HORN NO LONGER WORKS.

AIR BAG LIGHT IS ILLUMMENTING ON DASH. ALSO, HORN AND CRUISE CONTROL ARE INOPERABLE. CONSUMER HAS NOT CONTACTED DEALER.*AK DEALER REPLACED CLOCKSPRING AND EVERYTHING WORKS NOW. *SLC

AIRBAG LIGHT STAYS ILLUMINATED WHILE VEHICLE IS IN MOTION. DEALER REPLACED CLOCK SPRING. *AK *SLC

THE SRS LIGHT STAYS ILLUMINATED WHILE VEHICLE IS IN MOTION. HORN ASSEMBLY AND CRUISE CONTROL WERE INOPERABLE. DEALER HAS INSPECTED VEHICLE. *AK

AIRBAG LIGHT CAME ON/CRIUSE CONTROL STOPPED WORKING. DEALER REPLACED CLOCK SPRING ASSEMBLY. AT SAME TIME ENGINE CHECK LIGHT CAME ON. DEALER REPLACED OXYGEN SENSOR. ALSO, TRANSMISSION WENT OUT AT 10400 MILES, AND EMERGENCY BRAKE HAD TO BE REPLACED 3 TIMES. *AK *YH

WE PURCHASED OUR VAN USED AND I GUESS THE ORIGINAL OWNERS SWITCHED BACK SEATS WITH SOMEONE WHO HAD CHILD RESTRAINTS AND CHRYSLER SAYS THAT OURS IS NOT COVERED UNDER ANY RECALLS SINCE THEY WERE NOT ORIGINALS ON THE VAN. MANY TIMES, THESE SEATS DO NOT PROPERLY SECURE MY KIDS IN AND I THINK THEY SHOULD BE PART OF THE RECALL, REGARDLESS. IF THEY DO NOT TAKE CARE OF THE PROBLEM, WHEN SOMETHING DOES HAPPEN, I WILL HAVE TO CONTACT MY LAWYER TO CONTACT THEM WHEN THERE IS A PROBLEM. I WOULD APPRECIATE ANY HELP IN RESOLVING THIS MATTER WITH CHRYSLER OR WHOEVER ELSE THAT I NEED TO CONTACT THAT CAN HELP ME.

INTERMITTENT AIRBAG WARNING. CRUISE CONTROL FAILED TO DISCONNECT USING STEERING WHEEL CONTROLS. DEALER SERVICE SHOP IDENTIFIED FAULTY CLOCK SPRING.

ON SATURDAY, FEB 10, 2001, WHILE PULLING INTO MY DRIVEWAY, THE AIR BAG READINESS INDICATOR LAMP CAME ON. MONDAY, FEB 12, 2001 I CALLED TO MAKE AN APPOINTMENT TO BRING MY PLYMOUTH GRAND VOYAGER SE 1996 IN TO PALMEN MOTORS IN KENOSHA, WISCONSIN. ON FRIDAY THE 16TH I BROUGHT THE CAR IN TO HAVE THE PROBLEM DIAGNOSED. I WAS TOLD THAT THE AIR BAG MODULE HAD FAILED AND WOULD NEED TO BE REPLACED AT A COST OF $1,008.30 + TAX. I COULD NOT AFFORD TO MAKE THE REPAIR AT THAT TIME, BUT WAS TOLD THAT THE $73.85 I HAD PAID FOR THE DIAGNOSES COULD BE APPLIED TO TE REPAIR IF I WAS TO HAVE THE WORK DONE IN 30 DAYS. THE FOLLOWING DAY SATURDAY FEB 17TH WHILE DRIVING ON THE EXPRESSWAY I CONCLUDED THAT MY HORN AND CRUISE CONTROL ALSO DID NOT WORK. I WAS SUSPISIOUS THAT THE DIAGNOSES WAS INCORRECT, BECAUSE OF THE ADDITIONAL PROBLEMS. I THEN WENT TO THE NET TO SEE IF I COULD GET SOME ANSWERS. I FOUND SOME ONE WHO HAD THE EXACT SAME PROBLEM WITH A 1997 CARAVAN. THEIR PROBLEM WAS WAS THE CLOCK SPRING ASSEMBLY. I WAS HESITANT TO GO TO THE DEALER WITH MY FIND. HOW COME THEY DIDN'T GET IT RIGHRT THE FIRST TIME??? TODAY I READ AN ARTICLE IN THE NEWSPAPER THAT YOUR ADMINISTRATION WAS CONDUCTING AN INVESTIGATION INTO THIS EXACT PROBLEM.*AK

I READ IN THE WALL STREET JOURNAL, DATED MARCH 20, 2001, THAT THE NHTSA IS LOOKING INTO A POSSIBLE DEFECT IN THE CLOCKSPRING ASSEMBLY IN THE PLYM VOYAGER. I JUST WANTED TO INFORM YOU THAT I HAD TO REPLACE THE AIR BAG CLOCKSPRING ON MY VOYAGER MINI VAN A FEW MONTHS AGO. I WAS NOT IN ANY IMMEDIATE DANGER BUT THE AIRBAG LIGHT CAME ON A STAYED ON WHEN THE TROUBLE BEGAN. MY MECHANIC DETERMINED THAT THE AIR BAG CLOCKSPRING NEEDED TO BE REPLACED FOR WHICH I REPLACED. I DO NOT KNOW IF THIS IS RELEVENT TO YOUR INQUIRY BUT I THOUGHT YOU SHOULD KNOW.*AK

CONSUMER COMPLAINED THAT HORN FAILED TO OPERATE. DEALERSHIP HAS LOOKED AT VEHICLE, AND INFORMED CONSUMER THAT HORN RELAY MAY BE THE CAUSE. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS. *AK