1999 PLYMOUTH GRAND VOYAGER Complaints

STRUT TOWER CORROSION - 1999 PLYMOUTH GRAND VOYAGER. STRUT TOWER WAS RUSTED THROUGH WITH 65,000 MILES ON THE ODOMETER, ASKED DEALERSHIP TO LOOK AT IT AND THEY REFUSED AND REFERRED ME TO A BODY SHOP. I RECEIVED SIMILAR ANSWERS FROM OTHER DEALERS IN THE AREA. ESTIMATED COSTS FOR THIS REPAIR IS $1,600. I CALLED CHRYSLER CUSTOMER CARE AND THE CUSTOMER CARE PERSON WAS VERY RUDE AND DISMISSIVE, AND HIS TONE WAS SNIDE AND SCATHING AS I WAS TOLD THAT I WAS OVER 30K MILES OUT OF MY WARRANTY AND WHY WAS I CALLING THEIR COMPANY TO GET HELP IN THESE REPAIRS. WHEN I ASKED FOR A HIGHER REP I WAS DENIED CARE AND AGAIN, SCATHINGLY WAS TOLD THE PROBLEM WAS NOT THEIRS. AFTER LOOKING ONLINE I FOUND THAT THIS ISSUE WAS SOMETHING REPORTED BEFORE. *JB

PLYMOUTH 1998/99 3.8L EXPRESSO GR VOYAGER THE STRUT TOWERS HAVE BEEN RUSTING FOR SEVERAL YEARS AND ARE NOW NEAR THE POINT OF FAILURE. THERE IS NO OTHER SIGNIFICANT RUST ON THE VEHICLE. *JB

BOLT HOLDING GAS TANK SUPPORT STRAP FELL OUT. BOLT IN SECOND TANK STRAP WAS LOOSE. *NM

I STARTED VEHICLE TO WARM UP WHILE AT OUR CABIN IN NORTHERN MICHIGAN. AFTER ABOUT 3 MINUTES OF RUNNING I NOTICED A BAD ODOR COMING FROM THE VEHICLE. UPON INSPECTION OF THE VEHICLE I DISCOVERED SMOKE INSIDE OF THE VEHICLE. I MOVED IT AWAY FROM MY GARAGE AND SHUT IT OFF. I OPENED THE DOORS AND THE LEFT REAR SPEAKER NEXT TO THE SEAT WAS ON FIRE! I WENT INTO MY CABIN,GRABBED A FIRE EXTINGUISHER AND PUT OUT THE FIRE. *NM

DT*: THE CONTACT STATED WHILE DRIVING 55MPH A LOUD POP SOUND CAME FROM THE VEHICLE. THE VEHICLE WAS TOWED HOME. UPON INSPECTION THE CONTACT DETERMINED THE ROLL PIN IN THE DRIVELINE DIFFERENTIAL UNIT BROKE. THE ENTIRE TRANSMISSION NEEDS TO BE REPLACED. NO REPAIRS HAVE BEEN MADE.

RE: STRUT MOUNTS ON 1999 PLYMOUTH VOYAGER SE - VIN [XXX] THE STRUT MOUNTS WERE DETERIORATING AT A RAPID PACE AND WERE RUSTING OUT TO THE POINT THAT THEY COULD BREAK AT ANY TIME, CAUSING SERIOUS INJURY TO SOMEONE. UPON NOTICING THIS PROBLEM I IMMEDIATELY TOOK IT INTO THE DEALER TO HAVE IT FIXED - TO THE TUNE OF $1,500. I DID A LITTLE RESEARCH ON THE INTERNET AND FOUND THE FOLLOWING AT THE APA WEBSITE: THE APA WEBSITE STATED THAT THE 1996 - 2000 MODELS HAD RUST PERFORATION IN THE FRONT STRUT TOWERS (ESPECIALLY ON THE LEFT SIDE) IN THE AREA OF THE UPPER STRUT. IT STATED THAT THE ANCHORAGE SEEMS TO STEM FROM INSUFFICIENT RUST PROTECTION AND THE USE OF THIN STEEL IN THIS AREA. THE MECHANIC WHO FIXED THE STRUTS STATED HE HAS SEEN QUITE A FEW WITH THIS PROBLEM AND WISHED MORE PEOPLE WOULD WRITE IN AND COMPLAIN. ONE PARTICULAR CUSTOMER WAS TOLD NOT TO DRIVE HIS VEHICLE UNTIL HE GOT IT FIXED AS IT WAS THAT BAD. I CONTACTED DAIMLER CHRYSLER CORPORATION ABOUT THE PROBLEM AND THEY BASICALLY SAID THERE WERE NO RECALLS FOR THIS PARTICULAR PROBLEM. FORD RECENTLY RECALLED SOME VEHICLES FOR A LITTLE BIT OF RUST PROBLEM ON THE SIDE OF THE TRUCK, WHICH IN MY OPINION WAS ONLY A COSMETIC TYPE OF PROBLEM. THE RUSTED STRUTS POSE A POTENTIALLY DANGEROUS PROBLEM AND COULD CAUSE SERIOUS INJURIES OR DEATH. I DO NOT HAVE THE OLD PART BUT I DO HAVE PHOTOGRAPHS OF THEM BEFORE THEY WERE FIXED. I WOULD APPRECIATE YOUR IMMEDIATE ATTENTION TO THIS MATTER. YOU ARE MY LAST RESORT AND I HOPE IT WILL DO SOME GOOD. THIS PROBLEM DID NOT CAUSE AN ACCIDENT FOR ME. HOWEVER, IT MIGHT BE SOMETHING TO CHECK INTO THE NEXT TIME THERE IS AN ACCIDENT WITH ONE OF THESE VEHICLES. I APPRECIATE YOUR TIME AND HOPE IT CAN MAKE A LITTLE DIFFERENCE. THANK YOU. *NM UPDATED 07/17/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

TRAVELING HOME FROM TOWN I MADE A SHARP LEFT TURN AND NOTICED A WARNING MOMENTARY WARNING BEEP. THE AIRBAG DASH LAMP ILLUMINATED MOMENTARILY AND WENT OUT. AFTER MAKING A SECOND LEFT TURN IT STAYED ON. THE NEXT DAY I NOTICED THE LAMP STAYED ON AND THE HORN DID NOT WORK. I HAVE NOT CHECKED THE CRUISE YET. *NM

DT: THE CONTACT STATED WHILE DRIVING UP TO AN ATM HEARD A CLANK AND THE VEHICLE WOULD NOT GO FORWARD. THE VEHICLE WAS TOWED TO A MECHANIC, WHO DETERMINED THE GEARS INSIDE THE TRANSMISSION BROKE. THE MECHANIC INSTALLED A REBUILT TRANSMISSION. *AK UPDATED 01/11/06. *JB

I HAVE A 1999 PLYMOUTH GRAND VOYAGER THAT I PURCHASED NEW. I HAVE HAD A RECURRING PROBLEM WITH THE SERPENTINE BELT SLIDING OFF OR BREAKING. I HAVE 67,000 MILES ON THIS VEHICLE, AND THE BELT/TENSIONER HAS BEEN REPLACED AT LEAST 8 TIMES. I WANT TO KNOW WHY THIS HAS NOT BEEN A RECALL BY DAIMLER CHRYSLER? I HAVE HEARD FROM OTHER OWNERS THAT THIS HAS BEEN A PROBLEM FOR THEM AS WELL. ALL I WAS TOLD BY THE DEALER AND MECHANICS IS THAT THIS IS A DESIGN FAILURE. DAIMLER CHRYSLER SHOULD BE FORCED TO CORRECT THIS DEIGN PROBLEM FOR ITS SERPENTINE BELT! THANK YOU. *JB *NM

DT: CONTACT STATED WHILE DRIVING THE INTERIOR LIGHT DIMMED, AND THE ABS LIGHT ON THE DASHBOARD CAME ON. THE ENTIRE ELECTRICAL SYSTEM FAILED AND THE VEHICLE STALLED. THE PROBLEM OCCURRED WITHOUT WARNING. THE DEALER HAS NOT BEEN CONTACTED YET. THE MANUFACTURER INFORMED HER THAT SHE NEEDED TO HAVE THE VEHICLE LOOKED AT. THE VEHICLE WILL HAVE TO BE TOWED TO THE DEALER. *AK