1997 PLYMOUTH GRAND VOYAGER Complaints

A MOUNTING BRACKET ON THE DRIVER'S SIDE FRONT STRUT TOWER THAT SECURES THE UPPER END OF THE CONNECTING ARM BETWEEN THE STRUT TOWER AND THE FRONT STABILIZER BAR FAILED CATASTROPHICALLY. THE FAILURE OCCURRED WHILE DRIVING ON THE FREEWAY AT 60 MPH RESULTING IN AN IMMEDIATE, SEVERE DIVE AND PULL TO THE LEFT. THEN THE FREE END OF THE ARM, STILL HOLDING THE BRACKET REMNANT, SWUNG OUT AND DOWN INTO THE INNER TIRE SIDEWALL RESULTING IN A BLOW OUT. IT WAS ALL THAT I COULD DO TO GET THE VAN SAFELY TO THE SIDE OF THE ROAD. I CONSIDER THIS FAILURE TO BE LIFE THREATENING AND STRUCTURAL IN NATURE AS THERE WAS NO SIGN OF CORROSION AND NO WARNING OF THE IMPENDING EVENT. THE BREAK AT THE STRUT TOWER SHOWED VERY CLEAN METAL.*AK

FAILURE OF THE RACK AND PINION STEERING SYSTEM ON 1997 PLYMOUTH VOYAGERVIN [XXX]. FIRST FAILURE WAS JULY, 16 2001 AT 72,936 MILES REQUIRING COMPLETE REPLACEMENT OF THE RACK AND PINION AND THE POWER STEERING PUMP. FAILURE MODE WAS EXTREMELY DIFFICULT STEERING IE. HIGH FORCE REQUIRED ON THE STEERING WHEEL TO GUIDE THE VEHICLE. SECOND FAILURE OCCURRED AT 104,575 WITH SAME SYMPTOM AS ABOVE AND AGAIN REQUIRED REPLACEMENT OF THE ENTIRE RACK AND PINION. THE DEALER CLAIMED THERE WAS NO PROBLEM AND A CALL TO CHRYSLER CUSTOMER SERVICE RESULTED IN NO ASSISTANCE OR IMPROVEMENT FOR THIS FAILURE.*AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

AUTOMATIC TRANSMISSION FAILURE @ 55865 MILES WHILE ON VACATION IN NORTHERN CALIFORNIA. WAITED 5 1/2 FOR TOW, GOT TO DODGE DEALER, TOLD ME THE TRANSMISSION BLEW UP, WARRANTY IS ONLY FOR 36000, BUT TRANSMISSION REPAIR IS A COMMON PROBLEM AMONGST DODGE, CHRYSLER, PLYMOUTH VANS ACCORDING TO "INSIDE SERVICE CONSULTANTS" WHO HAVE SEEN THIS PROBLEM MANY TIMES. WAS EVEN TOLD IF THE "PUBLIC" KNEW ABOUT IT, SALES WOULD TANK!*AK

DAIMLER CHRYSLER REFUSES TO REIMBURSE US FOR CLOCKSPRING FOR A 1997 PLYMOUTH GRAND VOYAGER. WE REPLACED THE PART BEFORE WE HAD KNOWLEDGE OF THE RECALL. WE SUBMITTED THE REQUIRED INFORMATION FOR REIMBURSEMENT AND CHRYSLER SAID THAT WE WOULD NOT GET REIMBURSED BECAUSE WE REPLACED THE PART OURSELVES AFTER THE RECALL WAS ANNOUNCED. WE WERE NOT AWARE OF RECALL UNTIL AFTER REPLACEMENT WHEN WE RECEIVED ANOTHER RECALL NOTICE. WE NEVER RECEIVED THE FIRST ONES. I FEEL IT SHOULD NOT MATTER IF WE REPLACED THE PART OURSELVES AFTER THE RECALL. ESPECIALLY KNOWING THAT THIS FAILURE AFFECTED THE DRIVER SIDE AIRBAG. *AK

CONSUMER STATES WHILE DRIVING STEERING WHEEL LOCKS UP INTERMITTENTLY WHILE MAKING LEFT OR RIGHT TURNS. *AK

CONSUMER STATES THAT WHILE DRIVING TRANSMISSION WOULD SLIP. DEALER NOTIFIED.*AK

CONSUMER STATES THAT WHILE DRIVING IN THE RAIN WINDSHIELD WIPERS WOULD WORK INTERMITTENTLY.DEALER NOTIFIED.*AK

CONSUMER STATES THAT REAR SEAT BELT BUCKLE , SECOND ROW, IS NOT WORKING PROPERLY. DEALER HAS NOT YET BEEN NOTIFIED. *AK

CONSUMER STATES THAT PASSENGER ENTERED VEHICLE AND SAT ON MIDDLE BENCH SEAT. A PIECE OF SPRING OR COIL BROKE THROUGH THE LEATHER ,CAUSING SERIOUS INJURY TO PASSENGER'S LEG.*AK

WHEN FOOT IS ON BRAKE PEDAL, CAR SURGES FORWARD, CAUSING AN ACCIDENT. DEALER HAS FOUND NO CAUSE FOR PROBLEM, WHICH CONTINUES TO OCCUR. (DATE BELOW IS APPROXIMATE FOR ACCIDENT). *NLM