1996 PLYMOUTH VOYAGER Complaints

HORN STOPPED WORKING. VEHICLE REPAIRED BY DEALER WHO ADVISED THE CONSUMER THAT THE CLOCK SPRING WAS DEFECTIVE. *AK CONSUMER WAS IN A PARKING LOT AND A VEHICLE STARTED TO BACK OUT OF A PARKING SPACE, CONSUMERS HORN WOULDN'T WORK. CONSUMER FEELS THAT THE HORN AND CRUISE CONTROL ARE/WERE DEFECTIVE AND THE MANUFACTURER SHOULD PAY THE COST OF REPAIR. (146.78) *SCC

INVESTIGATION CURRENTLY OPEN BY NHTSA EA01007. MY AIRBAG LIGHT WOULD COME ON AND SOMETIMES EXTINGUISH DURING DRIVING BUT COME BACK ON LATER. FINALLY THE AIRBAG LIGHT STAYED ON CONSTANTLY. OVER THE COURSE OF A MONTH, THE CRUISE CONTROL AND HORN QUIT WORKING AS WELL. I INADVERTANTLY STUMBLED ACROSS THIS OPEN NHTSA CASE WHILE LOOKING FOR A WIRING DIAGRAM TO BEGIN LOOKING INTO THE HORN PROBLEM FIRST. WHILE THE VAN IS 6 YEARS OLD I UNDERSTAND THAT DODGE/PLYMOUTH HAVE REPLACED OVER 400,000 CLOCK SPRING ASSEMBLIES. THE DEALERSHIP CHARGED ME $223.30 TO REPLACE THE PART INCLUDING LABOR. IT WOULD SEEM THAT A FAIR AMOUNT OF THESE ASSEMBLIES HAVE FAILED WHICH I WOULD EXPECT TO LAST FOR THE LIFETIME OF THE VEHICLE. I WOULD HAVE BEEN WILLING TO PAY FOR THE PART IF DODGE/PLYMOUTH WOULD INSTALL IT FOR FREE. NOT ONLY DID THEY CHARGE TO INSTALL IT, THEY WERE READY TO CHARGE ME AN ADDITIONAL $70.00 DIAGNOSTIC FEE IF THAT WASN'T THE PROBLEM. I'M VERY DISAPPOINTED THAT DODGE/PLYMOUTH IS VERY WELL AWARE OF THIS PROBLEM WHICH IS OBVIOUSLY SAFETY RELATED AS I HAVE DRIVEN AROUND FOR 2 - 3 MONTHS WITH AN AIRBAG LIGHT ON WHICH I'M SURE OTHERS ARE DOING AND THEN THEY MAKE A NICE PROFIT ON CHARGING ME TO FIX A DEFECT THEY ARE VERY WELL AWARE OF. IF I CAN ANSWER ANY OTHER QUESTIONS, PLEASE FEEL FREE TO CONTACT ME.

VEHICLE WAS TAKEN TO DEALER FOR SOME REPAIRS. WHILE THERE, CONSUMER WAS TOLD THAT THE STRUT TOWERS WERE RUSTED.ALSO, WAS TOLD NOT TO DRIVE VEHICLE. PLEASE DESCRIBE DETAILS. *AK

THE HORN QUIT WORKING, CRUISE CONTRON QUIT WORKING, AIR BAG LIGHT REMAINED LIT AFTER STARTING.

LUCKILY, I WAS ONLY GOING 5 MILES AN HOUR WHEN IT HAPPENED, BUT MY AXLE BROKE...NOT AT THE JOINT, WHICH I AM TOLD HAPPENS, BUT RIGHT IN THE MIDDLE OF 3QTR INCH STEEL. ONE AXLE BROKE COMPLETELY IN HALF, AND THE OTHER INDICATED SIGNS OF BEING READY TO BREAK.*AK

WHILE ON A WEEKEND TRIP, THE AIR BAG CLOCK SPRING BROKE. CONSUMER HAD BEEN HAVING PROBLEMS WITH THE AIR BAG LIGHT ILLUMINATING AND THE HORN WORKING EVERY ONCE IN A WHILE. *JG *NM

ENGINE LIGHT STAYS ON, AIRBAG LIGHT STAYS ON, HORN AND CRUISE CONTROL INOPERABLE. SUSPECT DEFECTIVE CLOCKSPRING EST COST TO REPAIR $250-400.

THIS CLOCK SRING MECHANISM IS IN THE STEERING WHEEL AND CONTROLS YOUR AIRBAGS, DIRECTIONAL SIGNALS, HORN AND CRUISE CONTROL. IT'S MY UNDERSTANDING THAT YOUR AIRBAGS DO NOT WORK WHEN THIS MECHANISM IS BROKEN . I HAD JUST REPLCED THIS PART 12 MONTHS EARLIER.

SEEMS TO BE A COMMON PROBLEM WITH CHRYSLER VANS. SOMETHING TO DO WITH A CLOCK SPRING, THAT IS IN THE STEERING WHEEL COLUMN. I HAVE FOUND OTHER EXAMPLES ON THE INTERNET AND THERE WAS MENTION OF A CLASS ACTION LAW SUITE. COSTS AROUND $190 TO $260 TO FIX. MY FATHER IN LAWS CHRYSLER VAN HAS SAME PROBLEM WITH AIR BAG LIGHT. NOT SURE ABOUT HORN.*AK

AIRBAG LIGHT WOULD COME ON AND OFF IN JULY. TOOK VEHICLE TO DEALER, AND THEY RESET AIRBAG SENSOR. ABOUT A WEEK LATER, CONSUMER REAR ENDED ANOTHER DRIVER, AND NONE OF THE AIRBAGS DEPLOYED. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK