2018 PORSCHE MACAN Complaints

While in Dallas TX on Feb 23 2023 I took my car to dealer air bag light came on. Issue was seat belt sensor defective part number 95B 881 256 BA repair set seat occupancy sensor. Found out there are several Macan GTS 2018 same problem.

The contact owns a 2018 Porsche Macan S. The contact stated that upon taking the vehicle to an independent mechanic for an oil change, he was informed that the oil had leaked and splashed over the engine compartment. There was also oil on the oil pan underneath the engine. The independent mechanic diagnosed that the engine cover gasket, timing cover gaskets, timing bolts, and other unknown parts needed to be replaced. The vehicle was in the process of being repaired. The dealer was notified of the failure and informed the contact that it was a known failure. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not under recall. A case was opened. The failure mileage was approximately 23,000.

I’m filing this complaint because I signed a contract for the purchase of my second vehicle (a Porsche Macan 2018) using my own financing on August 23rd 2022 with a auto dealership (“Ocean Mazda”) and the auto dealership waited 3 months to submit the final required bank “Dealer Funding” document necessary for funding in order to force me to secure dealer financing. In August of 2022 I purchased 2 vehicles with Ocean Mazda of Doral, Florida. I purchased a Maserati on August 4th 2022 and a Porsche Macan on August 23rd 2022. During the time of purchasing the vehicle Ocean Mazda representatives continuously asked if i was interested in securing dealer financing instead of using my own financing for both vehicles. On August 4th 2022 i signed a contract for the purchase of a 2019 Maserati using my own financing with Ocean Mazda successfully submitting the required dealer fund bank document in order to secure funding; while continuously questioning if i was interested in deal funding throughout the process. On August 23rd 2022 i signed a contract for the purchase of a 2018 Porsche. Ocean Mazda did not submit the dealer funding document and waited 3 months in to secure dealership financing for the purchase of the vehicle. The dealership called to say that the financing fell through, and dealership financing was the only other option too sign a dealership financing agreement or return the vehicle back to Ocean Mazda; if not, then the vehicle would be report stolen. I’m filing this complaint because I signed a contract for the purchase of a vehicle using my own financing and the auto dealership waited 3 months to submit the final required bank “Dealer Funding” document necessary for funding in order to force me to secure dealer financing.

The steering of the vehicle completely failed while driving. The steering column detached from the steering rack and steering the vehicle was no longer possible. There was no warning and its only by luck that nobody was killed. The defect was confirmed and repaired by the dealer. There is a single bolt that attaches the column to the rack, which if not torqued properly can fall out and lead to this complete failure of steering. I reported to incident to the manufacturer, but they have not responded to my case at all. Please also see: NHTSA Campaign Number: 21V493000 for exact same issue with different model/year. This is a much larger issue that originally thought and has a very high chance of death or injury especially for a high performance vehicle.

On November 26, 2021 I brought the vehicle in for service due to an airbag warning light. The dealer informed me that the front seat passenger occupancy sensor mat was faulty and must be replaced. The dealer disconnected the seat sensor, thus removing the air bag safety protection system for front seat passenger as the instrument panel shows no occupant in front passenger seat. I have repeated called the dealer only to be told the part was on back-order, but that was four months ago. I have also reached out to Porsche and they where not helpful. My concern is, in the vent of an accident, that the front seat passengers injuries could be fatal.

The contact's wife owns a 2018 Porsche Macan. The contact received notification of NHTSA Campaign Number: 21V131000 (Air Bags). The dealer was contacted and informed the contact that the parts were unavailable despite having received a letter stating otherwise. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect. Consumer has stated since March 24th,2022 nothing has been done.

I purchased this vehicle from The Collection Dealer Coral Gables, Florida. I brought the car in to have them check the brake pedal travel. It seems to me that the brake pedal response to applying the brakes is spongy or too much travel. It feels like the lines have air in them. The Service advisor says it is normal for this Macan S to feel that way. I still don't think is right. Also, it has been a few times when I am parking the car seems like it wants to accelerate all by itself and I have to apply the brakes not to go over the parking spot stopper or if inside my garage, not to go thru the wall and end up inside my living room.

I cannot use my car for fearing of legal actions if I put anybody onto the front passenger seat. This recall has been on since April this year— that’s almost 5 months. I’ve contacted the Porshe dealership so many times and they still haven’t received the parts from the manufacturer.

Front Passenger Seat occupancy sensor mat recall has not been remedy by my porsche dealership within a reasonable amount of time. I have made several attempts, calls, emails, and subsequently reached out to Porsche customer services and Porsche USA --- all advising someone will reach out and it will be rectified. Subsequently, all I received was a letter with regards to the recall April 30, 2021 however they have been aware long prior about the situation. Even when it went in for service, they detected and service department forgot to mention/address to the representative I work with at the dealership. it is unreasonable for Porsche to expect me to continually not have a passenger in my front seat when this vehicle is my main means of transportation.

THE FRONT STABILIZER BAR BROKE IN HALF. CAR HAS ONLY 800 MILES ON IT. DEALERSHIP HAS NEVER SEEN THIS BEFORE AND CLAIMS DEFECTIVE STABILIZER BAR. BEING FIXED UNDER WARRANTY. CAR WAS IN MOTION WHEN THIS OCCURRED. THIS WAS ON A CITY STREET.