2020 RAM 2500 Complaints

The contact owns a 2020 Ram 2500. The contact stated that while driving at various speeds, the vehicle would hesitate upon depression the accelerator pedal without warning. The contact then received a notification for NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The dealer was notified of the issue; however, the contact was informed that parts were not yet available. The manufacturer was notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 17,000. VIN tool confirms parts not available.

The contact owns a 2020 Ram 2500. The contact received a recall notification for NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Ram 2500. The contact stated that while driving at 75 MPH, the vehicle stalled as an exhaust warning light illuminated on the instrument panel. The contact was able to coast the vehicle off of the freeway and shut off the vehicle. Due to the failure, the contact had the vehicle towed to a dealer where they discovered that metal shavings had entered the fuel line caused by a defective high-pressure fuel pump. The vehicle remained in the possession of the dealer and the contact obtained a rental vehicle. Two months later, the contact received a recall notice for NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) which he linked to the failure; however, parts for the recall repair were unavailable. The manufacturer had been notified of the failure on multiple occasions but offered no assistance. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 10,000. The VIN was unavailable.

When I unlock my truck and enter, my odometer adds hundreds of miles to the mileage.l have a video recording of this happening and I made a few screen shots to upload in this form. It has been happening since I bought the used truck but I wasn't fast enough to record it until today. If Ram is doing this to all it's trucks, this could be as big as the Volkswagen diesel scandal. Imagine shortening the warranty mileage of all Ram vehicles to increase repair income!

The contact owns a 2020 Ram 2500. The contact stated that the Defroster/Defogger failed to work while plowing snow. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer but was not diagnosed. The manufacturer was informed of the failure and told the contact that they were unable to assist. The failure mileage was approximately 2,000.

The contact owns a 2020 RAM 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated on 11/20/2021, he was unable to start the vehicle. The contact stated that the check engine warning light was illuminated. The contact was able to start the vehicle on the 6th attempt. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms part not available. The failure mileage was approximately 48,000.

2nd visit to dodge dealership, While towing a trailer with the trailer electrical plug in use, the trailer breaks keep going out, I am driving down the road and the dash warning comes on saying the trailer breaks are disconnected. When trying to stop, at first I will not have trailer breaks, so I have to bare down on the truck brakes to stop the trailer, then the trailer brakes start working and jerks the truck back. Also, when not towing a trailer the dash warning comes on saying incompatible trailer?? No trailer is plugged in. At the dealership all day, they are telling me nothing is wrong. It is NOT the 5th wheel trailer, I spent $1,200 on new brakes, electrical and plug for trailer. It is the truck.

The trailer electrical plug located on the sidewall in the bed of the truck was not connected at the factory. I could have experienced a complete trailer braking system failing when towing my 5th wheel. Yes, vehicle was inspected by Harper Dodge in Alcoa TN, The trailer electrical plug was connected to the electrical system.

Summary - 2020 RAM 2500 CP4 Fuel Pump failure We departed on Saturday Oct 16, 2020, for a trip from our home in Raleigh NC to Florida for our 35th anniversary. The truck sputtered then stalled on the side of interstate 95 (southbound) in South Carolina about 60 miles from the Georgia border. We were towed to the nearest RAM dealership (Butler Chrysler Dodge Jeep RAM) in Beaufort, SC. The earliest we could get a rental was the following Wednesday (10/20) so decided to stay nearby at a local beach. We came back through on Friday to finally get our rental and returned home. Today is 11/4 and we still don't have our truck. I was told the problem was the CP4 Fuel Pump. Apparently it disintegrated (their words) and threw metal shavings all through the fuel system. They told me they had to change everything from the fuel tank all the way to the injectors. The last of the parts are supposed to be in later today, so am looking at driving the 5 hours back down to Beaufort SC this or next weekend to pick up the truck depending on when the repairs are made.

I was driving my truck on 10/26 approximately 9 am when the engine made a loud knocking noise and then proceed to make a erratic clanking noise. The truck proceeded to completely shut off while driving, rendering me unable to control the vehicle as all systems shut down. There were no warning lights present or any other warning signs. It coasted to a stop on the side of the road. The safety of myself and anyone around me was at high risk as I had no ability to control the vehicle. The vehicle only has 12,000 miles on it so I had it towed to the closest dealership, Autostar of Hendersonville NC. It took a week to get a diagnosis because their solitary diesel tech was on vacation. They offered my no loaner vehicle and FCA has not made an adequate offer to cover the full cost of a loaner vehicle. The diagnosis on the vehicle was a high pressure fuel pump failure. I currently have not ETA on parts and no vehicle to drive. It is my understanding that NHTSA is already investigating this issue. Multiple attempts made to get help with a loaner vehicle, an ETA on parts/install have all been met with deflection from dealership and FCA customer care representatives. Any attempt made to inquire if the new fuel pump/system has been adequately updated to ensure this wont happen again has not been answered. Any attempt made to inquire if this issue has cause long lasting damage to the engine has not been answered. This is a serious problem and needs to be remedied. FCA needs to step up and take care of its customers.