2019 RAM 2500 Complaints

I RECEIVED A "IMPORTANT SAFETY RECALL" (DRAG LINK) NOTICE (W49/NHTSA 20E-043) IN THE MAIL. I SCHEDULED FOR REPAIR 8/6/20. PER THE DEALERSHIP THERE ARE NO RECALLS ON THIS VEHICLE. NOW I'M A LITTLE CONCERNED ABOUT WHAT TO DO. I HAVE A 2018 RAM 3500 THAT HAD THIS SAME RECALL AND WAS REPAIRED BY WELDING A NUT ON THE DRAG LINK. I'M NOTIFYING MY INSURANCE UNDERWRITER JUST IN CASE AN ACCIDENT RELATED TO THIS OCCURS. WHAT AM I TO DO NOW ???, I'M NOT FEELING VERY SAFE FOR ME AND MY FAMILY AT THIS POINT. CAN I ASK RAM FOR A REFUND AND TO TAKE THIS TRUCK BACK OR AM I TO BE UNDER THE MENTAL STRESS OF WHEN IS THIS GOING TO CAUSE ME TO HAVE A WRECK AND MAYBE LOOSE MEMBERS OF MY FAMILY AND OR MY LIFE AND GOD FORBID SOME OTHER PERSONS LIFE. WHAT AM I TO DO ???. HELP ME PLEASE. THANK YOU

WHEN THE A/C IS ON IN ANY VENT MODE THE COOLED AIR ESCAPES THROUGH THE FRONT DEFROST AND CONDENSATES THE WINDSHIELD CONSTANTLY HAVING TO TURN ON THE WIPERS TO CLEAR THE WINDSHIELD.

THE A/C IN THIS VEHICLE IS INADEQUATE AT BEST. IF THE VEHICLE IS SUN SOAKED ON A HOT DAY, THE A/C STRUGGLES TO COOL THE VEHICLE CABIN, EVEN AFTER 40+ MINUTE DRIVE. THE FAN STAYS ON HIGH AND NEVER GETS THE CABIN TO THE SET TEMPERATURE, OR EVEN CLOSE. ON THESE DAYS, I ROUTINELY SWEAT THROUGH MY SHIRT BEFORE THE CABIN GETS ANYWHERE CLOSE TO COOL, AND THIS IS UNACCEPTABLE ON AN 80K VEHICLE. THE A/C IN THIS VEHICLE IS MUCH WORSE THAN IN THE 2016 RAM I PREVIOUSLY HAD. THIS VEHICLE HAS THE DUAL ZONE CLIMATE CONTROL AND IS GENERALLY SET TO 62 OR 64*, WHICH IS NEVER MET. THE CENTER DRIVER'S SIDE VENT TEMP SETTLES RIGHT AT 55* WHERE THE PASSENGER SIDE WILL SETTLE ON 47*. WHY IS THERE SUCH A SIGNIFICANT DIFFERENCE BETWEEN VENT TEMPERATURE AND WHY DOESN'T IT GET TO THE LOW 40'S LIKE EVERY OTHER MODERN VEHICLE I HAVE BEEN IN? WITH THE POOR COOLING, THE FAN CONSTANTLY RUNS AT HIGH SPEEDS IN AN ATTEMPT TO KEEP UP WITH THE COOLING REQUIREMENT, AND IN RETURN CAUSES EXCESS DRIVER FATIGUE. IN ADDITION, THE VEHICLE IS RUN FOR LONGER PERIODS OF TIME IN AN ATTEMPT TO KEEP THE CABIN COOL, CONTRIBUTING TO POORER FUEL ECONOMY, MORE WEAR AND TEAR, AND INCREASED EMISSIONS. NONE OF THESE ARE GOOD. I ROUTINELY GO OUT OF MY WAY WHEN NEEDING TO TRANSPORT YOUNG KIDS THAT ARE STILL IN CAR SEATS. IF I AM NOT ABLE TO BE COMFORTABLE IN A REASONABLE TIME FRAME, I FEEL THERE IS AN INCREASED SAFETY RISK TO THEM SINCE THEY ARE IN LARGE BULKY CAR SEATS, IN A POORLY COOLING VEHICLE CAB. PLEASE LOOK INTO THE POOR PERFORMANCE OF THIS A/C SYSTEM. IT IS BY FAR THE WORST PERFORMING A/C SYSTEM OF ANY MODERN VEHICLE I HAVE BEEN IN. BASED ON THE RESEARCH I HAVE DONE, I AM NOT THE ONLY ONE WHO FEELS THE A/C IS EXTREMELY POOR. HOWEVER, OVER WINTER, THE HEATER HAS WORKED VERY WELL.

THIS IS MY SECOND SUBMITTED COMPLAINT ABOUT THE TAILGATE COMING OPEN WHILE DRIVING AND TOWING. HAVE MADE TWO COMPLAINTS TO CHRYSLER AND TAKEN TO DEALER. HOWEVER, NOTHING IS BEING DONE BECAUSE THEY DRIVE IT 10 MILES AND "CAN NOT REPLICATE". EVEN THOUGH THEY ACKNOWLEDGE EXTENSIVE RECALL HISTORY ON EARLIER MODELS FOR SAME PROBLEM. I HAVE NOW DAMAGED MY TRUCK WITH 5K MILES ON IT AND MY CAMPER WHEN IT CAME OPEN IN TOW.

OUR TAILGATE HAS OPENED ON ITS OWN 4 TIMES WHILE WE WERE DRIVING SINCE WE HAVE OWNED THE VEHICLE. IT ALSO HAS SHOWN A NOTIFICATION ON THE DASH THAT THE TAILGATE IS OPEN, BUT WHEN CHECKED IT IS CLOSED. I HAVE A VIDEO OF THIS, BUT I DON'T KNOW IF I CAN UPLOAD IT. WE BOUGHT THE VEHICLE IN LATE 2019 AND THE FIRST EVENT WAS IN MARCH 2020, AND IT CAUSED SCRATCHES ON THE PLASTIC TOP PART OF THE TAILGATE, AS IT HIT THE TONGUE JACK OF OUR CAMPER. THE FIRST TIME, WE THOUGHT MAYBE WE HADN'T CLOSED IT HARD ENOUGH, SO WE HAVE ALWAYS MADE A POINT TO MAKE SURE IT WAS SHUT TIGHT. THE SECOND TIME WAS ON MARCH 14, 2020. THE THIRD TIME WAS JUNE 20, 2020 AND IT CAUSED DAMAGE TO OUR TAILGATE. WE WERE IN A PARKING LOT MAKING A TURN AND THE TAILGATE OPENED, HITTING THE PROPANE TANK OF OUR TOW BEHIND CAMPER. IT DENTED THE TAILGATE AND DAMAGED THE PROPANE TANK. I HAPPENED AGAIN ON JULY 18, 2020. IT OPENS ON ITS OWN, AND IT IS INTERMITTENT. I KNOW THAT IT HAPPENED ONCE WHEN WE WERE TURNING AND DRIVING UNDER 10 MPH, BECAUSE THAT IS WHEN/WHY THE BODY DAMAGE HAPPENED. THIS CREATES AN EXTREMELY UNSAFE CONDITION AS WELL BECAUSE SOMETHING COULD FALL FROM OUR TRUCK BED IF THE TAILGATE OPENS WHILE WE ARE DRIVING ON A HIGHWAY, POSSIBLY KILLING SOMEONE OR CAUSING AN ACCIDENT. WE HAVE REPORTED IT TO CHRYSLER TWICE (MOST RECENT CASE NUMBER 76765917). WE HAVE TAKEN IT IN TWICE TO THE DEALER AFTER IT HAPPENED (MOST RECENTLY ON 7/22/2020). AND THEY CANNOT REPLICATE IT SO NOTHING HAS BEEN DONE. CHRYSLER ADVISED ME TO CONTACT CORPORATE VIA LETTER.

WELL DRIVING DOWN THE INNER STATE AT 65 MILES AN HOUR A FRAME SNAPPED AND THE DRIVE TRAIN AND AXEL FELL OUT TRUCK VEERED TO THE LEFT IN CONSEQUENTLY I HIT THE GUARD RAIL THIS HAPPENED AND A DRY FLAT STRAIGHT INTERSTATE I -20I MILE MARKER NUMBER 4 IN NORTH AUGUSTA SOUTH CAROLINA THE MECHANIC THAT TOWED THE TRUCK SAID THIS HAPPENED DUE TO A MANUFACTURER'S DEFECT THE TRUCK ONLY HAD 6000 MILES ON IT.*DT*JB*DT*DT*JB*DT*JB*DT THE CONSUMER STATED THAT THE VEHICLE IS UNDER INSPECTION BY THE MANUFACTURER. *AS*DT*DT*DT*DT *TR*AS*DT*DT*DT *TR*DT THE CONSUMER PROVIDED PHOTOS. *TR*DT *TR*DT

I HAVE THE FACTORY REAR AIR SUSPENSION, AND FOR THE MOST PART, IT WORKS VERY WELL. THERE ARE A COUPE OF SERIOUS SAFETY ISSUES THAT I BELIEVE COULD EASILY BE RESOLVED WITH A LITTLE PROGRAMMING. WITH THE FACTORY AIR SUSPENSION, IT AUTO-LEVELS. THIS MEANS YOU CAN NO LONGER USE HOW MUCH THE TRUCK SUSPENSION SQUATS TO GAUGE THE LOAD THAT THE TRUCK IS CARRYING. IT IS IMPORTANT TO BE ABLE TO GAUGE THE AMOUNT OF WEIGHT THE TRUCK IS CARRYING, ESPECIALLY WHEN LOADING A TRAILER (SUCH AS A PIECE OF EQUIPMENT ON THE TRAILER), SO THAT THE COMBINATION CAN BE SAFELY DRIVEN AND HANDLE WELL. THE ONLY INDICATION OF THE WEIGHT IS WHEN THE TRUCK REPORTS "AIR SUSPENSION DISABLE DUE TO PAYLOAD". THIS ISSUE COULD BE EASILY SOLVED WITH A LITTLE PROGRAMMING TO SHOW THE DRIVER THE PRESSURE IN THE REAR AIR BAGS ON THE UCONNECT/STEERING WHEEL DISPLAY. THE OTHER ISSUES COMES FROM WHEN THE "AIR SUSPENSION DISABLE DUE TO PAYLOAD" MESSAGE HAS BEEN ACTIVATED. ONCE ACTIVATED, THE ONLY WAY TO RESTORE THE AIR SUSPENSION FUNCTION IS TO DRIVE AT OR ABOVE 14MPH. THIS SHOULD BE ABLE TO BE RESET BY THE DRIVER, AND WITH THE VEHICLE STATIONARY. IF YOU TRY TO UNHOOK A TRAILER THAT HAS SET THIS MESSAGE, EVEN AFTER THE LOAD HAS BEEN REMOVED, YOU HAVE TO JACK THE TRAILER EXCESSIVELY HIGH AS THE AIR SUSPENSION DOES NOT AUTO-LEVEL AND WILL KEEP RAISING UNTIL THE AIR BAG TRAVEL MAXES OUT. ONCE DRIVING THE VEHICLE TO RESET THE SUSPENSION AND TRYING TO RE-HOOK THE TRAILER, YOU RUN OUT OF JACK BEFORE THE TRAILER SITS ON THE TRUCK BALL AT IT'S NORMAL AUTO-LEVEL RIDE HEIGHT. THIS CAUSES A NUMBER OF SAFETY ISSUES WHEN TRYING TO RE-HITCH. PLEASE LOOK INTO THESE SAFETY ISSUES WITH THE AUTO-LEVEL SUSPENSION OF THE RAM, AS I BELIEVE BOTH ARE EASILY SOLVABLE WITH NOTHING MORE THAN A SOFTWARE UPDATE. I HAVE HAD THIS HAPPEN SEVERAL TIMES, AND IT'S TROUBLING THAT IT CANNOT BE RESET WITH THE TRUCK STATIONARY.

HAVING VIBRATION ISSUES IN REAR END NOT CAUSED BY TIRE BALANCE(3 NEW SETS OF 4 TIRES IN UNDER 5000 MILES). NOTICED U-JOINTS HAVE NO VISIBLE MEANS OF HOLDING THEM IN PLACE. WAS TOLD THEY ARE HELD BY INJECTED PLASTIC ALTHOUGH THEY HAVE GROOVES FOR SNAP RINGS TO HOLD THEM IN PLACE. APPEARS ONE OF U-JOINT CAPS HAS MOVED SLIGHTLY OUT CAUSING VIBRATIONS AT HIGHER SPEEDS. UPON EXAMINING SEVERAL 2020 THREE QUARTER TON PICKUPS, RAM IS THE ONLY ONE NOT USING SNAP RINGS TO HOLD U-JOINTS IN PLACE. THIS IS NOT A SAFE WAY TO BE HOLDING A CRITICAL DRIVE TRAIN COMPONENT IN PLACE. THIS VIBRATION HAPPENS AT 45 MPH AND HIGHER ON DIFFERENT TYPES OF PAVEMENT...THIS IS SOMETHING OTHER THAN YOUR EMPTY PICKUP ROUGH RIDE. IT SOMETIMES WILL GO AWAY WHEN I HIT THE ACCELERATOR OR SLOW TO UNDER 45MPH. 4 PICS INCLUDED SHOW CAP 1 MOVED OUT SLIGHTLY SO SNAP RING CAN'T BE INSTALLED COMPARED TO OTHER 3(THIS IS MORE THAN LIKELY THE PROBLEM). PIC 5 SHOWS DEALER SAYING NOTHING IS WRONG EVEN THOUGH YOU CAN SEE CLEARLY CAP HAS MOVED OUT OF PLACE IN ONLY 5200 MILES. HAVE MORE PICTURES SHOWING THIS CAP LEAKING GREASE TOO. DEALER SAID UNABLE TO DUPLICATE IN 4 MILES OF DRIVING. THAT'S NOT ENOUGH AND MORE THAN LIKELY NOT ON HIGHWAY AT SPEED LONG ENOUGH TO MAKE THIS VIBRATION HAPPEN. THAT CAP MOVED OUT LIKE IT HAS WILL CAUSE VIBRATIONS AS THE DRIVE SHAFT IS SPINNING CLOSE TO 250MPH OR MORE WHILE DRIVING AT 70MPH. *TR

TRUCK HAS 5000 MILES ON IT. TWICE NOW THE TAILGATE HAS COME OPEN WHILE TRAVELING. YESTERDAY 6/22/20, I GOT HOME FROM TRAVEL TOWING CAMPER, AND UNLOADED BACK OF TRUCK. CLOSED TAILGATE AND DOUBLE CHECKED IT TO MAKE SURE IT WAS CLOSED, DO THIS NOW AFTER FIRST TIME. TOWED CAMPER TO STORAGE AND WHILE MAKING TURN IN STORAGE AREA TAILGATE HAD OPENED ON TRIP AND HIT CAMPER CAUSING DAMAGE TO TAILGATE AND CAMPER. *TR

BOTH CRUISE CONTROL AND ADAPTIVE CRUISE CONTROL FAIL TO MAINTAIN A CONSTANT SPEED OVER FLAT/LEVEL ROADWAYS. WHEN CRUISE CONTROL OR ADAPTIVE CRUISE CONTROL ARE ENGAGED THE VEHICLE CONSTANTLY DECELERATES AND ACCELERATES TO MAINTAIN SPEED. VEHICLE HVAC SYSTEM IS INADEQUATE, BLOWS COOL, NOT COLD, BLOWS COOLER FROM PASSENGER SIDE VENT IMPACTING OPERATOR COMFORT AND INCREASING FATIGUE. ADDITIONALLY, IT BLOWS COOL AIR THROUGH THE DEFROST PANEL WHEN IT IS NOT NEEDED CAUSING THE WINDSHIELD TO FOG UP. *TR