2023 RAM 2500 Complaints

Subject: Complaint Regarding Delay in DPF TSB Repair for RAM 2500 To Whom It May Concern, I am filing this complaint regarding an extended delay in repairing my 2023 RAM 2500 (VIN: [XXX] ) under Technical Service Bulletin (TSB) 25-005-24 REV. A, which addresses a manufacturing defect in the Diesel Particulate Filter (DPF) system. My truck has been at the dealership for over two weeks, and I have been informed that the necessary parts are on backorder with no estimated time of arrival. The issue began when my vehicle's Malfunction Indicator Lamp (MIL) illuminated, and the vehicle exhibited symptoms as described in the TSB (frequent DPF regenerations and performance derate mode). The dealership confirmed the issue aligns with the conditions outlined in the TSB and stated that the DPF replacement is required. Despite their acknowledgment of the issue, the dealership has been unable to provide a timeline for the part's arrival, explaining that the parts “just show up.” This lack of information and prolonged delay is unacceptable for a repair covered under warranty and related to a known manufacturing defect. The delay has significantly disrupted my daily life, as this vehicle is crucial for [personal/work purposes, towing, etc.]. Additionally, the lack of communication from both the dealership and RAM Customer Care has only added to the frustration. I have attempted to contact RAM Customer Care at multiple numbers, but either no operators were available, or the calls were disconnected after a brief hold. I respectfully request that the appropriate agencies investigate this delay and hold FCA (Stellantis) accountable for ensuring timely repairs for vehicles affected by manufacturing defects. Please feel free to contact me for further details or documentation, including the TSB, service records, and communication history. Thank you for your time and assistance. Sincerely, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Grid Heater Relay failure. From my understanding this problem is an issue across the United States. The grid heater on the 6.7L diesels has a bolt that welds itself off and can go into the intake causing an engine failure. Recently Dodge has told me that this is not covered under a power train warranty. There is no other remedy they provide other than spending $800+ for a aftermarket part to replace the OEM grid heater.

Vehicle would not start or try to turn over. It had to be towed and the starter had to be replaced. The truck is less than a year old and the starter died.

Truck would not start or crank over. It had to be towed to a dealership and the starter was replaced.

Truck would not start it just clicked. Had to be towed away to a dealership to have the starter replaced.

Truck would not start, there was no prior warning of issues with the starter. After being towed to a dealership the starter was replaced.

The truck would not start it just clicked. This was at a remote location. After it was towed to a dealership the starter was replaced. There were no warning indicators ahead of the failure.

Transmission just started shifting very hard causing the truck to shake. Truck was fine last week, mileage is 9600. Have notified the dealer, they said to bring it it in. There is no warning lights or alerts

The contact owns a 2023 Ram 2500. The contact stated that after exiting and turning off the vehicle, he noticed that the windshield wipers had turned on independently. The contact went to turn off the windshield wipers. The contact disconnected the battery. There was an abnormal burning odor of plastic detected in the fuse box. There were no warning lights illuminated. The vehicle was taken to the local dealer, who diagnosed and determined the failure was due to a lightning strike. The vehicle was not repaired. The manufacturer was contacted and informed the contact to tow to another local dealer. The failure mileage was approximately 7,200. The VIN was not available.

The contact owns a 2023 Ram 2500. The contact stated while driving approximately 74 MPH, the EGR valve de-energized seizing the turbo, causing the vehicle do decelerate to 30 MPH in less than a quarter mile. The check engine warning light was illuminated. The contact pulled over to the side of the road, turned off the vehicle, and waited approximately 15 minutes before restarting the vehicle and continuing to drive the vehicle. The contact stated the failure had occurred several times while driving at various speeds. The contact stated that the vehicle had previously been repaired under a TSB with NHTSA ID Number: 10241065 (Electrical System, Engine and Engine Cooling) before the contact took ownership of the vehicle. The vehicle had been taken to the dealer where the Exhaust Gas Recirculation (EGR) valve, Turbo actuator, and Engine Control Module (ECM) were replaced. The dealer was unsure if the repairs would fix the vehicle. The vehicle remained at the dealer. The manufacturer had been made aware of the failure. The failure mileage was 12,000.