2019 RAM 2500 Complaints

The contact owns a 2019 Ram ProMaster 2500. The contact received notification of NHTSA Campaign Number: 23V301000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The contact stated that vehicle had started losing reverse functionality. The vehicle was taken to a local dealer to be diagnosed. The contact was informed that the vehicle would receive a software update to correct the failure. However, after the software update was completed, the vehicle continued to experience the failure. The contact was informed that the transmission needed to be rebuilt. The contact was offered a loaner vehicle but stated that the vehicle provided failed to meet the requirements needed. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. Parts distribution disconnect.

On June 26, 2024 during a long road trip, the vehicle lost power repeatedly in the middle of an area with no road service. It put my safety and that of my passenger at risk on the highway as losing power suddenly causes danger in fast-moving traffic causing the risk of potential collisions with other vehicles. There was no warning lamp indicating the failure would occur. To this date, the dealer has not fixed the issue. After approximately three weeks, I picked up the vehicle after it as allegedly repaired (at that time the dealer stated it was an electrical issue). The vehicle failed again not more than one-half mile from the Omak Dodge service center placing my safety at risk yet again. I managed to get the vehicle back to the service center at which time, the dealer stated after consultation with RAM technical support, that the issue was a failure in the fuel system. The dealer claims that the problem was the failure of a fuel injector/pump that caused particulate matter to contaminate the entire fuel system. Being that it was allegedly a power train failure, it was to have been covered under the power train warranty. After approximately three months of delay, the dealer stated the truck was repaired. On arriving at the dealer to pick up the truck, the dealer stated it wasn't repaired and had an exhaust issue. The truck remains at the dealer to this date, October 25, 2024. The dealer states that the exhaust issue is yet another issue with the truck that is covered under a warranty voluntarily extended to 10 years by RAM.

Initially I witnessed a large volume of smoke coming from the exhaust pipe when pulling up to fuel pump. A passer-by informed me that there were flames underneath the truck on the passenger side. I then got out of truck, stooped down to look underneath, and observed a hose leading from the exhaust system on fire and multiple exhaust components glowing red hot. After getting my passenger out of the truck I got back in, put it in drive and pulled forward away from the fuel pumps and made it about forty feet before truck engine stalled. I then proceeded to get a fire extinguisher from the fuel pump lanes and extinguish the fire and directed the remaining agent at the hotspots to cool them. After the fire department ensured the vehicle was safe to move it was towed to the local RAM dealership where it is now awaiting service technicians to inspect the damage after the weekend.

The contact owns a 2019 Ram 2500. The contact stated that the brake pedal was depressed and traveled to the floorboard. The contact engaged the parking brake to stop the vehicle. The vehicle was towed to an independent mechanic; however, the vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance for the repair. The failure mileage was 12,000.

I had recall work done on my truck on 3/2023- it is not listed on your website that anything has been fixed on my truck. My truck quit working 5/2023 and has been at my personal shop since then. They ended up doing the same work as the recall that was performed on 3/2023 and is not working still. I looked up on the website and our vehicle is showing no recalls were done on this truck. The dealership is having me jump through hoops to have them take the vehicle back to try to fix the recall that my personal dealership said was wrong with the vehicle.

Service ESC flashing on the dash intermittently. If I am in cruise control when it happens vehicle abruptly disables cruise control. Codes when ready are U0002 and U0212. Same problem happened about a year ago, dealer reflashed ABS and sent me on my way. I informed them of other similar trucks experiencing the same issue and that it wasn't a reflash issue. Had them document my concerns that it would just happen again after warranty...I was right.

Air intake grid heater bolt deteriorated, falls into the intake runner and gravity causes the bolt to end up in cylinder #6 creating severe damage to piston, valve and head damage causing expensive repair or a total long block repair on the 6.7 Cummins engine.

Air bag is showing not working and seat belt shows not secure along with warning light on dash. Not feeling secure in driving vehicle with kids or myself, dealer was advised and would not replace it unless i paid for it $1000.00 and they charged $200.00 to diagnose the issue that is considered a safety problem. Warning lights all over the dash, not safe driving. They are telling me its the occupant restraint module thats faulty

I just bought this truck used, remotely, sight unseen. Dealership that sold me this didnt mention this or any other issues with the truck!! When cornering, sharp or gradual at any speed, the wheel jerks back and forth, or jerks. Very unsafe feeling. And could easily cause truck entering opposite lane. Took this to the dealer locally and they confirmed that have heard of this issue before, said a new steering box will likely correct problem. This was also confirmed by my diesel mechanic.

Rear window mass water leak. Ram currently has a recall for certain models leaking rear window (spoke to Ram and my vehicle does not fall under the recall). There is also a class action lawsuit regarding the leaking rear windows on Ram. My concern is an electrical fire as I am driving due to the amount of water I found in the cab. As well as the mold and oder it's going to create.