2019 RAM 2500 Complaints

The contact owns a 2019 Ram 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Continuation to NHTSA ID # 11511305 Adding some more details and photos of the Fire. (2019 Ram 2500 6.7L Cummins Diesel engine) This is to describe the time frame from the start of the vehicle to when the fire department put out the fire. I have a store receipt that time stamps my checkout time at 2:11p CT, from the time I left the store, loaded my purchases into the truck, started and drove the car a very short distance, when the smoke started to pour out of the inside ventilation system, I pulled the truck over to the side of the road, got out of the truck and called 911 (time stamped from my phone was 2:29p CT. (18 minutes from checkout to 911 call. I Took a picture of the truck after the fire department put out the fire (time stamped 2:38p CT (9 minutes from the start of the 911 call). Adding some pictures of the burnt-out truck. What shows is that the fender on the driver’s side took the brunt of the heat, where all the electrical systems reside. Telling me that this was the main section that started on fire (possibility that the Heater Grid). This was definitely an electrical fire, given the smell and smoke that poured into the truck. I know there is a current recall by the auto maker. I think they should re-evaluate they years that this recall should affect, since my 2019 has the same parts used as the 2021-2023’s. Given the pictures below and the disaster that this caused, we were pretty lucky that it was just me and my wife in the vehicle. We were able to find a spot to pull over so it wouldn’t affect other traffic. What if we were stuck on a highway, in traffic, pulling a trailer in a rural area, who knows what else could have happened. The stress of this is overwhelming, something that I will relive over and over again. Photos and Fire Report attached.

I have been put off by RAM for 2 years now on three different recalls. I've attempted to get several dealerships to fix them. The most recent dealership, Greenville Tx Dodge RAM, [XXX] @ [XXX] tells me that I am on 'a list' to be called when they have the parts. I've been on 'the list' since Dec 2022, originally committing to a 2-3 month wait. Today I've been told at best, another 2-3 months. Recall ZB8/22V-904 Tailgate latch alignment Recall Y78/21V-880 High Pressure Fuel pump Recall W24/20V-207 Bed Step (Safety) Manufactures should be required/held accountable for completing recalls in a timely manner. Continuing to hear: Parts shortage, Labor shortage, only allowed to do 2 per week, etc........is getting old. The first time I took it in for the bed step recall was 5/21/21 to I-20 Dodge Ram in Canton Tx INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Front driver side seat belt does not retract/lock as it should. I'm worried for our safety if an accident occurs and the seatbelt does not hold driver in place. Has not been seen by dealer due to dealership wanting me to pay out of pocket. First started a few months back and has not resolved its self.

March 10,2023 2019 Ram 2500 Cummins 6.7L Diesel I picked up my truck from the dealership this morning, after they did the outstanding CP4 fuel pump recall. I drove the vehicle home (approx 20) miles. Parked the car in the driveway for about 3 hours. Then took a short trip to the store. After the store, when leaving the parking lot I noticed an electrical/plastic smell. Within in seconds smoke started to come through the air vents. I pulled the truck over, turned off the truck, open the hood when fire exspelled from the engine compartment. Immediately call the fire department. They arrived in minutes to put out the fire, but at that point the whole front end of the truck was on fire and smoking (dense white/gray smoke). Then there was a loud burst of flame that came from the engine compartment. The fire worked its way into the cab compartment, burned it completely. The truck is totaled.

RE: "If the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner, please contact the NHTSA Vehicle Safety Hotline at: 1-888-327-4236 or TTY: 1-800-424-9153 or file an online complaint with NHTSA. This recall was issued in November 2022. My local dealer, Carson Dodge in Carson City, Nevada, will not honor the recall and will not fix my vehicle. I have repeatedly asked for the repair and keep getting blown off, telling me I'm on an indefinite waiting list. I insisted once to confirm I am on the waiting list and where I am at. I was told my car would be repaired in February 2023. February came and went and they still refuse to repair the car or provide a date when the repair might be possible. The fuel pump has now failed and the car has been dead in my driveway for a week and a half. I am without my primary means of transportation to get to work. Calls and emails to the service manager at Carson Dodge have been ignored and unanswered. I am reaching out to you to request assistance. The dealer will not fix the car and will not communicate with me. The car is non-operational now and will have to be towed. I desperately need my vehicle and I am respectfully requesting assistance with a recalcitrant dealership.

I have been having issues starting my truck when I took it in they said it was an ecu reflags needed. I believe it is an open recall y78 for over a year and they do not have the part. But my truck all of a sudden loss power on the freeway doing 65 my wife and daughter started crying I barely made it to the edge of the freeway with being hit within inches of a semi truck. We sat on the side of the freeway with trucks passing us shaking our truck from the wind. Finally I had to call Chp to have cars slow down when it became night time I fears for the safety of my wife and daughter. Yes the issue now is it won’t start at all but they are telling me go somewhere else it could take 2-3 months to fix the issue. No one inspected it yet just that it wouldn’t start. It was continuously having power surges but too light. Then all of a sudden loss power and it says service exhaust system see dealer.

We bought our truck in November 22, 2022, used certified pre-owned with 22135 miles, On 12/27/2022 message code came on water in fuel tank. 12/29/2022 dealership service helped us to drain fuel filters and cleared the code. 12/30/2022 same code came back. 1/8/2023. Truck broke down with a major total fuel system damaged. Parts were ordered, but repairs did not start yet. Everyone is trying to say it is a user error. We refilled DEF liquid correctly after which the gage showed was almost full. Dealership was blaming bad diesel was used, but as a consumer how in the world will i know which brand or company: they all are governed to sell proper diesel. We only drove about 3000 miles. There's no way possible for such to happen. Dealership told us ok to drive and keep refilling fresh diesel. We learned that there was already a recall for fuel system back in September of 2022. Supposedly if diligently and correctly it was taken care of, this same problem should have not come back at least for the next 10000+ miles. We only put on about 3000 miles from the date of purchase. Also according to inspection of dealership and service history, they also replaced fuel filters in October of 2022. Truck broke down even before our first payment was to be due. Currently our truck is not drivable and we are in 7 yrs loan. Absolutely ridiculous. There must of been a hidden tank leak that caused fuel contamination. Dealership where our truck is confirmed DEF liquid was mixed with diesel gas and a corrosion around some parts. Please help us! This is a nightmare. Thank you so much in advance!

The contact owns a 2019 Ram 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Additionally, the contact stated that the tailgate unlatched and opened independently while driving. The contact stated that the tailgate failed to close securely unless slammed. Additionally, the contact stated that the tailgate occasionally failed to open for weeks at a time. There was no warning light illuminated. The dealer was notified of the failure. The contact later received notification of NHTSA Campaign Number: 22V904000 (Structure) which he related to the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 90. Parts distribution disconnect.

Smoke emanated from the engine bay shortly after starting the vehicle first thing in the morning. The temperature outside was less 40*. Shortly after seeing smoke, the engine bay was engulfed in flames, centered on the hood, near the windshield. Newer vehicles have fire risk recalls regarding the intake-grid heater shorting out, but not the 2019 model. The grid heater would have been on due to the temperature. Please see the reports from the Police and Fire Department attached. The truck was totaled.